www.pivotcycles.com
1.877.857.4868
11
TROUBLESHOOTING
Cycle Computer Error Codes
• An error message may appear on the cycle computer if the
system detects an issue.
• If any issues persist after the suggestions below, contact the
place of purchase.
CODE
ISSUE
OPERATIONAL
RESTRICTION
REMEDY
E010
A system abnormality was detected in the
drive unit
Power assistance is not
provided during riding
Turn the power off and back on again
E01000 -
E01004
A sensor abnormality was detected in the
drive unit
Power assistance is not
provided during riding
Contact the place of purchase
E01010 -
E01011
A sensor abnormality was detected in the
drive unit
Power assistance is not
provided during riding
Contact the place of purchase
E01020 -
E01022
A sensor abnormality was detected in the
drive unit
Power assistance is not
provided during riding
Contact the place of purchase
E01030
A sensor failure was detected in the drive
unit
Power assistance is not
provided during riding
Contact the place of purchase
E01040 -
E01042
A malfunction was detected in the drive unit Power assistance is not
provided during riding
Contact the place of purchase
E01050 -
E01051
A sensor failure was detected in the drive
unit
Power assistance is not
provided during riding
Contact the place of purchase
E013, E034
& E03400
An abnormality was detected in the drive
unit's firmware
Power assistance is not
provided during riding
Connect to the E-Tube Project app and restore
or update the firmware
E014
An abnormal vehicle speed signal was de-
tected from the speed sensor
Power assistance is not
provided during riding
Check that the speed sensor is correctly
positioned
E020 &
E02000
A communication error between the battery
and drive unit was detected
Power assistance is not
provided during riding
Check that the cable between the drive unit
and battery is properly connected
E021
Battery connected to the drive unit is not
supported
Power assistance is not
provided during riding
Turn the power off and back on again
E022
The battery connected does not conform
with system standards
No system functions will
start
Turn the power off and back on again
E023
An electrical failure was detected inside the
battery
No system functions will
start
Turn the power off and back on again
E025
The battery does not recognize the drive unit No system functions will
start
Confirm the drive unit is compatible. Check
the power cord for damage
E030
Shifting unit installed differs from unit con-
figured in system
Power assistance is not
provided during riding
Update shifting configuration in E-Tube
Project app
E033
Current firmware is not supported by this
system
Power assistance is not
provided during riding
Connect to the E-Tube Project app and update
the firmware
E035 &
E03500
An abnormality was detected in the vehicle
settings
Power assistance is not
provided during riding
Connect to the E-Tube Project app to check if
the settings and vehicle status differ
E043
Part of the system firmware may be cor-
rupted
Power assistance is not
provided during riding
Contact the place of purchase to restore the
system firmware
E044
Error caused by system configuration
Power assistance is not
provided during riding
Contact the place of purchase
E050 &
E05000
An abnormal vehicle speed signal was de-
tected from the speed sensor
Power assistance is not
provided during riding
Check that the speed sensor is correctly
positioned
