ENGLISH
25
TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com
. You may also contact your local Pit Boss® authorized dealer or contact Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Power Lights On
The Control Board
Not Connected To Power
Source
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp
service (see
Electric Wire Diagram
for access to electric components) Ensure all wire connections are
firmly connected and dry.
Fuse Blown On The
Control Board
Remove hopper access panel (see
Electric Wire Diagram
for diagram), press in plastic tabs holding
the control board in place and carefully pull controller inside the hopper to release controller. Check
the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
The GFCI outlet has
been tripped.
Remove hopper access panel (see
Electric Wire Diagram
for diagram), and ensure all wire connections
are firmly connected and dry. Ensure GFCI is a minimum 10 Amp service.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Fire in Burn Pot Will
Not Light
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the ignitor will timeout before
the pellets reach the Burn Pot. Follow
Hopper Priming Procedure
.
Auger Motor Is Jammed Remove cooking components from the main barrel. Press the Power Button to turn the unit on and
inspect the auger feed system. Visually confirm that the auger is dropping pellets into the Burn Pot. If
not operating properly, call Customer Service for assistance or a replacement part.
Ignitor Failure
Remove cooking components from the main barrel. Press the Power Button to turn the unit on and
inspect the ignitor. Visually confirm that the ignitor is working by placing your hand above the Burn
Pot and feeling for heat. Visually confirm that the ignitor is protruding approximately 13mm / 0.5
inches in the Burn Pot. If not operating properly, call Customer Service for assistance or a replacement
part.
Readout of actual
temperature will not
adjust
Grill probe dirty
Follow care and maintenance instructions.
Grill probe is broken
Grill probe needs to be replaced. Contact customer service.
Grill Will Not Achieve
Or Maintain Stable
Temperature
Insufficient Air Flow
Through Burn Pot
Check Burn Pot for ash build-up or obstructions. Follow
Care and Maintenance
instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and
Maintenance
instructions if dirty. Check auger motor to confirm operation, and ensure there is no
blockage in the auger tube. Once all the above steps have been done, start the grill, set temperature
to SMOKE and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of wood
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow
Care and Maintenance
instructions.
Grill Probe
Check status of grill probe. Follow
Care and Maintenance
instructions if dirty. Contact Customer
Service for a replacement part if damaged.
Grill Produces Excess
Or Discolored
Smoke
Grease Build-Up
Follow
Care and Maintenance
instructions.
Wood Pellet Quality
Remove moist wood pellets from hopper. Follow
Care and Maintenance
instructions to clean out.
Replace with dry wood pellets.
Burn Pot Is Blocked
Clear Burn Pot for moist wood pellets. Follow
Hopper Priming Procedure
.
Insufficient Air Intake
For Fan
Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care and Maintenance
instructions if dirty.
