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SERVICE

WARNING

:  

Adjustments and service work should be performed only by a qualified service

technician.  For service, contact your Authorized Piper Products Inc. Parts and Service Dealer or
contact Piper Products Service Department at 800-544-3057 or 715-842-2724 or fax
715-842-3125.  Piper Products does not recommend that service work be performed by anyone
other than a qualified service technician.

If service or parts are required, contact the nearest Authorized Parts and Service Distributor.  You will
need to have available the complete model number, serial number, voltage and wattage, (this informa-
tion is shown on the name plate attached to the control side of the unit), date of installation or purchase
and a description of the problem.  The Distributor must have this information in order to provide
proper service or parts for your equipment.

Never use chlorinated cleaners or cleaners/sanitation agents containing quaternary salts on the interior
or exterior of the cooler.  These cleaners can attack the stainless steel and  cause rusting or pitting.
Never use abrasive scouring pads.

NOTE

:  Be especially careful with plastic parts.

TROUBLESHOOTING GUIDE

If problems are not found by the following checks, then you should contact your Authorized Parts and
Service Distributor for service.  They have the necessary parts and training to repair your unit quickly
and efficiently

DANGER

:  

Disconnect all power to unit before servicing.

Problem: Pilot light is off and unit does not heat.

1. Has unit been connected to proper electrical receptacles?
2. Is electric turned on at the main?  Check the circuit breaker and fuse.
3. Is thermostat set to high setting?

Problem:  Pilot is on but unit does not heat.

1. Is thermostat set to high setting?
2. Is unit connected to proper voltage?

Problem:  Unit does not heat to proper temperature.

1. Is thermostat set to high or proper setting?
2. If using well with water, was hot water used to fill well?  If not, allow extra time for unit to 

heat.

3. Has unit been allowed to pre-heat for at least 45 minutes?
4. Are there air conditioning ducts, make up air ducts or fans located near or over unit causing 

cool drafts?

5. Is unit connected to proper voltage?  If so, is there a "low" voltage condition?

Summary of Contents for DB-2-HF

Page 1: ...d DB 5 HF For Service Information Call 800 544 3057 Please provide the following information Model number Serial number Date of purchase Part description and number as shown in parts list Piper Products Inc 300 South 84th Avenue Wausau WI 54401 Phone 715 842 2724 Fax 715 842 3125 ...

Page 2: ...tely with the transportation company If dam age is unnoticed or concealed until equipment is unpacked notify the transportation company immediately and tell them you want to file a concealed damage claim This must be done within ten 10 days after delivery was made Be sure to retain all pack ing material and cartons WARNING Installation of this equipment should be done only by persons qualified or ...

Page 3: ...otice heat turn the thermostat OFF Repeat this for each of the wells in the table CAUTION Bottom of well will heat rapidly and may cause sever burn if touched Well will dis color if heated dry do not allow well to heat more than five minutes f Installation is now complete Make sure all thermostats are turned off THEORY OF OPERATION The Hot Food Tables are designed to maintain prepared foods at a s...

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Page 5: ...ach well Approximately 3 4 inch of water per well cover each well using a tight fitting cover or food pan c Turn each thermostat to the HI setting and allow wells to pre heat for approximately 45 minutes d Uncover food wells and place pans of prepared food into the well NEVER place food directly into food wells Temperature of food being placed into food well must be 160 Fahrenheit minimum Turn the...

Page 6: ...corrosion and or damage to the stainless steel well Use only cleaners approved for stainless steel Do no allow water to stand in wells for long periods of time Water must be removed from well and the well cleaned after every serving period Cleaning and sanitizing agents for stainless steel and aluminum should be used with a soft cloth and water Always drain water from wells after each serving peri...

Page 7: ... food wells Cream of tartar added to the water in food wells will minimize calcium build up and aid in cleaning At start up add one teaspoonful of cream of tartar per gallon of water Mix thoroughly and operate unit as previously instructed IMPORTANT After use or at least once daily thoroughly clean and rinse food wells as previously instructed CLEANING ACRYLIC PROTECTOR GUARDS WARNING Do NOT use w...

Page 8: ...ack the stainless steel and cause rusting or pitting Never use abrasive scouring pads NOTE Be especially careful with plastic parts TROUBLESHOOTING GUIDE If problems are not found by the following checks then you should contact your Authorized Parts and Service Distributor for service They have the necessary parts and training to repair your unit quickly and efficiently DANGER Disconnect all power...

Page 9: ...here a low voltage condition NOTE You can check a well for the proper temperature using an electronic thermometer with a remote probe Place the probe approximately 3 8 off the bottom and in the center of the well Fill the well using hot tap water to the fill mark make sure that the probe covered by water Then cover the well using a tight fitting cover or shallow food pan Turn the thermostat to the...

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Page 13: ...r or replacement of equipment covered by this warranty Our obligation hereunder to repair or replace a defective part is the exclusive remedy for breach of this warranty and we will not be liable for any other damages or claims including consequential damages If upon inspection by Piper Products Inc or its Authorized Service Agency it is determined that this equipment has not been properly install...

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