SERVICE
WARNING
:
Adjustments and service work should be performed only by a qualified service
technician. For service, contact your Authorized Piper Products Inc. Parts and Service Dealer or
contact Piper Products Service Department at 800-544-3057 or 715-842-2724 or fax
715-842-3125. Piper Products does not recommend that service work be performed by anyone
other than a qualified service technician.
If service or parts are required, contact the nearest Authorized Parts and Service Distributor. You will
need to have available the complete model number, serial number, voltage and wattage, (this informa-
tion is shown on the name plate attached to the control side of the unit), date of installation or purchase
and a description of the problem. The Distributor must have this information in order to provide
proper service or parts for your equipment.
Never use chlorinated cleaners or cleaners/sanitation agents containing quaternary salts on the interior
or exterior of the cooler. These cleaners can attack the stainless steel and cause rusting or pitting.
Never use abrasive scouring pads.
NOTE
: Be especially careful with plastic parts.
TROUBLESHOOTING GUIDE
If problems are not found by the following checks, then you should contact your Authorized Parts and
Service Distributor for service. They have the necessary parts and training to repair your unit quickly
and efficiently
DANGER
:
Disconnect all power to unit before servicing.
Problem: Pilot light is off and unit does not heat.
1. Has unit been connected to proper electrical receptacles?
2. Is electric turned on at the main? Check the circuit breaker and fuse.
3. Is thermostat set to high setting?
Problem: Pilot is on but unit does not heat.
1. Is thermostat set to high setting?
2. Is unit connected to proper voltage?
Problem: Unit does not heat to proper temperature.
1. Is thermostat set to high or proper setting?
2. If using well with water, was hot water used to fill well? If not, allow extra time for unit to
heat.
3. Has unit been allowed to pre-heat for at least 45 minutes?
4. Are there air conditioning ducts, make up air ducts or fans located near or over unit causing
cool drafts?
5. Is unit connected to proper voltage? If so, is there a "low" voltage condition?
