TROUBLESHOOTING GUIDE
Problem: Unit does not maintain food temperature.
1. Is thermostat set to high or proper setting?
2. If using well with water, was hot water used to fill well? If not, allow extra time for unit to
heat.
3. Has unit been allowed to pre-heat for at least 45 minutes?
4. Were pans of food place into unit at or above 160° Fahrenheit?
5. Were food pans kept covered? Has food been kept in the unit more than two hours?
6. Are there air conditioning ducts, make up air ducts or fans located near or over unit causing
cool drafts?
7. Is unit connected to proper voltage? If so, is there a "low" voltage condition?
NOTE
: You can check a well for the proper temperature using an electronic thermometer with a
remote probe. Place the probe approximately 3/8" off the bottom and in the center of the well. Fill the
well using hot tap water to the fill mark make sure that the probe covered by water. Then cover the
well using a tight fitting cover or shallow food pan. Turn the thermostat to the high setting and allow
unit to heat for one hour. Check the temperature, if the well is operating correctly the temperature will
be 190° Fahrenheit or higher.
If problems are not found by these checks then you should contact your Authorized Parts and Service
Distributor or contact Piper Products Service Department at 800-544-3057 or 715-842-2724 or fax
715-842-3125 for service.
