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En
English
9. Troubleshooting
Problem
Remedy
Power won’t turn on.
Recharge the wireless headphones.
The batteries will not charge.
Confirm that computer’s power is ON.
Confirm that computer is not in power-sav-
ing mode.
Confirm that accessory micro-USB cable
is securely connected to both the wireless
headphones and the computer.
Can’t perform pairing.
Place the wireless headphones and
Bluetooth
device closely together when
performing pairing.
Can’t perform
Bluetooth
connection.
Confirm that power is turned on for both
wireless headphones and
Bluetooth
device.
Confirm that
Bluetooth
function is turned
ON in the device you are connecting to.
No sound. (When playing music)
Confirm that power is turned on for both
wireless headphones and
Bluetooth
device.
Confirm that connection with
Bluetooth
device is set for profile A2DP.
Confirm that the connected music play-
back device is set for PLAY.
Confirm that sound volume controls on
both wireless headphones and music play-
back device are set to appropriate levels.
Sound is distorted.
(When playing music)
Check that no other devices utilizing the
2.4 GHz wavelength (including microwave
ovens, wireless radios, etc.) are nearby,
and that no obstructions block the signal
path.
Can’t use hands-free operation.
Confirm that wireless headphones and
Bluetooth
device are connected using the
profile HFP or HSP.
If connection to the
Bluetooth
device is
in profile A2DP, it may be necessary to
change connection profiles (depending on
the specifications of the
Bluetooth
device).
Communication distance is short, sound
is garbled.
Check that no other devices utilizing the
2.4 GHz wavelength (including microwave
ovens, wireless radios, etc.) are nearby,
and that no obstructions block the signal
path.
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