Chapter 6: Troubleshooting
This Chapter describes basic troubleshooting and the system logs that may assist you in
troubleshooting problems. If you have any questions about troubleshooting your system, please
contact Pinnacle Technical Support.
Logs
There are three system logs. The ConnectPlus 1000 gateway and the TCS use elogger, which
places log files in the directory C:\FSC\Logs. This log contains most information about system-
wide problems such as Ethernet, Fibre Channel, file system, or system resource problems. There
are also two logs associated with each file transfer:
•
transfer id number
.log contains a series of status codes describing the transfer. Each state
the transfer enters is logged to the end of this file (e.g., “ACCEPTED”, “Transfer in
Progress”, “Job is done”). If the state is a failure state, it may be followed by additional
information and debugging suggestions, separated by “|”. If no such information is
available, check Table 1 below for the extended description.
•
info_
transfer id number
.log contains a list of the actual commands sent to each FTP
server involved in the transfer, for a normal transfer. For transfers using audio-demux or
newcopy functionality, this file contains the output of the process handling the transfer.
For a failed transfer, the last line containing a “|” describes the cause of the failure. (This
line is identical to the last line of
transfer id number
.log.)
These file transfer logs are located in C:\Program Files\Pinnacle Systems\MMG-server\Joblogs\
and log transfer-specific problems, such as dropped connections or corrupt source files.
Table 1: Transfer Log Status Codes
Status
Description
ERROR: job not found
A job ID was requested that is ether less than 0 or greater
than the amount of jobs started yet, and is not identified
as a valid job by the Transfer Control System (TCS).
Probable cause: The getStateOverview function of the
MMG client requested more jobs than the TCS has
registered.
ERROR: source file couldn’t be
found on source host
The TCS checks if the source file for a transfer is on the
source host. If it’s not, the job is reported as having this
state.
ERROR: destination file already
exists
The TCS has checked source and destination files for a
transfer, and the destination file already exists. Job
execution cannot continue.
