Photometrics Cascade 128, User Manual, Page: 36 / 54

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Chapter 4. Troubleshooting
If you have any difficulty while troubleshooting, or do not see your camera system’s
symptoms listed here, contact Photometrics Customer Service.
System Does Not
Boot Normally
If your operating system does not boot normally after you have installed a PCI
card, try installing the new card in another open PCI slot. If this does not work:
1.
Turn off your computer and remove the newly installed PCI card.
2. Turn your computer back on. If your system boots normally, there is
probably an interrupt conflict between a previously installed expansion card
and the PCI card that you are installing.
3. If you need assistance resolving the interrupt conflict, contact Photometrics
Customer Service.
New Hardware
Found Dialog Box
Does Not Appear
(Windows
2000/XP)
If the New Hardware Found dialog box does not appear after installing a new
PCI card to your computer and booting Windows 2000/XP:
•
Check to make sure that the new PCI card is inserted in a PCI slot
according to your computer manufacturer’s instructions and that the
Cascade system’s HCK disc is in the host computer’s CD drive.
• It is possible that there is a conflict between the new PCI card and a
previously installed expansion card.
With the computer’s power turned off,
remove any previously installed expansion cards that your system does
not need to function. (If you are unsure which cards can be safely
removed, call Photometrics Customer Service.) Then turn your
computer back on and boot Windows 2000/XP again.
•
If the New Hardware Found dialog box still does not appear, contact
Photometrics Customer Service.
Images Not
Displayed
If no images appear:
•
Confirm that the switch on the camera is set to “|”.
•
Confirm that the correct Cascade camera is selected in your imaging
software application.
•
Power off the camera and the host computer and check all system
connections (particularly the DATA and power cables). Restart.
•
Confirm that operating system is set for at least 64k colors (16 bits).
•
Confirm that the camera is operational by taking an image with a
standard C-mount lens attached to your Cascade. Using normal room
lighting, place the camera on a table about 3 meters away from an object
and acquire an image.
If the problem persists, contact Photometrics Customer Service.