Xen Maintenance
A1. Make sure all connections to adaptor and line cord are connected securely to the base and
wall sockets.
A1. Make sure you have inserted batteries into the handset battery compartment, and they are
charged and inserted in the correct way.
A1. If you have connected more than one phone to the same telephone line, make sure all
other telephones connected are put on the hook. Some telephone systems, disconnect all
other telephones when the first phone on the same telephone line is used.
A1. Try to connect another telephone to the telephone socket, if the problem persists, it
appears that there is a problem with your telephone line system, consult your network
provider.
A1. If the person on the other end of the conversation does not hear your voice, make sure
you have not activated the MUTE function. This can be checked by (refer to
Mute section
page
12).
A1. Check if the antenna symbol on the screen is flashing. If it is flashing, it indicates your
handset is too far away from the base unit and radio signal is too weak. You should get
closer to the base unit and try again.
A1. If your handset rejects to dial a number, check if the number is barred (refer to
Call
Barring
section page 19).
A1. If the handset is without normal battery charging for a prolonged period of time, it may
lock itself when battery level becomes too low. Try to disconnect the batteries and put
them back in again and put the handset on charger for 15 hours to resume.
Q2. My phone does not ring!
A2. Check if the ringing volume is set to "0" (refer to
Adjust Receiver Volume
page 12).
Your phone will not ring if the ringing volume is set to "0". Change the ringing volume to a
higher setting range.
A2. Make sure your handset is not switched off.
A2. Make sure the line cord is connected securely to base and wall socket.
A2. Check if you have selected the right base unit via base selection function (if you have
registered more than 1 base unit to your handset).
Q3. The phone book memories do not work as expected!
A3. Make sure you have not entered a telephone number longer than limits mentioned in the
Phone Book section.
A3. If your phone is connected to a PABX system, consult your system provider for information
of timed pause delay required to make an external call.
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