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The hearing care professional may decide that a referral of a 
patient for a medical or other specialist opinion and / or 
treatment is inappropriate or not in the best interest of the 
patient when the following applies:

•   There is sufficient evidence that the condition has been 

fully investigated by a medical specialist and the 
possible treatment has been provided

•   The condition has not worsened or changed 

significantly since the previous investigation and / or 
treatment

•   The patient has communicated their informed and 

competent decision not to seek a medical opinion

It is permissible to proceed to recommend an appropriate 
hearing aid systems subject to the following considerations:

•   The recommended hearing aid system will not have an 

adverse effect on the patients health or general 
well-being

•   The records confirm that the patient´s best interest has 

been taken into consideration

If legally required, the patient must sign a disclaimer to 
confirm their rejection of the referral advice and that they 
made an informed decision.

A CROS device will not restore normal hearing and will not 
prevent or improve a hearing impairment resulting from 
organic conditions. Infrequent use of a CROS device does 
not permit a patient to attain full benefit from it. The use of 
a CROS device is only a part of the hearing habilitation and 
may need to be supplemented by auditory training and 
instruction in lipreading. 

The CROS device is suitable for the home healthcare 
environment and due to its portability it may happen that it 
is used in professional healthcare facility environment like 
physician offices, dental offices etc.

Summary of Contents for CROS P-13

Page 1: ...Phonak CROS P User Guide Phonak CROS P 13...

Page 2: ...and you do not know the model of your CROS device please ask your hearing care professional Your CROS device operates between 2 4 GHz 2 48 GHz frequency range When flying please check if flight opera...

Page 3: ...fully to make sure that you understand and get the best out of your CROS device Training is not required for handling of this device A hearing care professional will help set up this CROS device accor...

Page 4: ...w 10 Initial pairing 11 Phone calls 12 Flight mode 8 10 12 13 14 16 17 18 19 20 23 27 7 Further Information 13 Operating transport and storage conditions 14 Care and maintenance 15 Exchanging the earp...

Page 5: ...e of wireless transmission of sound from the CROS device to the hearing aid a balance control when there is a wireless transmission of sound from the CROS device to the hearing aid and or a program ch...

Page 6: ...evice Phonak hearing aid Phonak CROS system Phonak CROS P only works in connection with a Phonak Aud o P hearing aid as the receiver Battery door Anchor optional Multi function button Tube Speaker dum...

Page 7: ...ou if the CROS device is meant to be worn on the left or the right ear Blue marking for left side Red marking for right side 4 On Off The battery door is also the on off switch 1 Closed battery door h...

Page 8: ...r two beeps when the battery is low You will have approximately 30 minutes to change the battery this can vary depending on the hearing aid settings and battery We recommend that you always have a new...

Page 9: ...ur ear Insert the earpiece into your ear canal 1 2 7 Removing the CROS device Pull on the bend of the tube and remove the CROS device from behind the ear 1 3 If there is an anchor attached to the earp...

Page 10: ...the CROS system is paired with a Bluetooth enabled phone a short press on the upper or lower part of the button will accept an incoming call and a long press will reject an incoming call refer to chap...

Page 11: ...ing to Bluetooth enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology After the initial pairing your CROS system will conn...

Page 12: ...ked up by the hearing aid microphones and transmitted to the phone Caller s voice Your voice 10 2 Connecting to the device The connection will be maintained as long as the device remains ON and within...

Page 13: ...will be heard in the hearing aid The call can be accepted by a short press on the upper or lower part of the multi function button on the hearing aid or CROS device less than 2 seconds or directly on...

Page 14: ...evices to be switched into flight mode Entering flight mode will not disable normal hearing aid functionality the Bluetooth connectivity functions including the wireless transmission of sound from the...

Page 15: ...itions This CROS device is classified as IP68 This means that it is water and dust resistant and designed to withstand daily life situations It can be worn in the rain but should not be fully submerge...

Page 16: ...in chapter 19 14 Care and maintenance Diligent and routine care of your CROS device contributes to outstanding performance and a long service life To ensure a long service life Sonova AG provides a mi...

Page 17: ...ts and clean the surfaces with a lint free cloth Never use cleaning agents such as household detergents soap etc for cleaning your hearing aid It is not recommended to rinse with water If you need to...

Page 18: ...al defects in the CROS device itself but not accessories such as batteries tubes earpieces external receivers The warranty only comes into force if a proof of purchase is shown The international warra...

Page 19: ...s supplied in the New Zealand market under conformity level A1 Warranty limitation This warranty does not cover damage from improper handling or care exposure to chemicals or undue stress Damage cause...

Page 20: ...interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this device does cause harmful interference to radio or television...

Page 21: ...ant loop antenna 2 4 GHz 2 48 GHz GFSK GMSK 2 5 mW 1 m 4 2 LE Dual Mode HFP Hands free profile A2DP Antenna type Operation frequency Modulation Radiated power Bluetooth Range Bluetooth Profiles suppor...

Page 22: ...2010 IEC 61000 4 8 2009 EN 61000 4 11 2004 IEC 61000 4 11 2004 IEC 60601 1 4 10 2 2005 ISO 7637 2 2011 Immunity standards EN 60601 1 2 2015 IEC 60601 1 2 2014 EN 61000 4 2 2009 IEC 61000 4 2 2008 EN 6...

Page 23: ...approved by the US Federal Communications Commission 18 Information and description of symbols This symbol indicates the pending European conformity approval of relevant regulations and directives The...

Page 24: ...a device s compliance with applicable Radio Spectrum Management s RSM and Australian Communications and Media Authority ACMA regulatory arrangements for the legal sale in New Zealand and Australia The...

Page 25: ...70 if not in use See instruction in chapter 20 2 regarding drying the CROS device after use Atmospheric pressure during transportation and storage 500 hPa to 1060 hPa During transportation keep dry Th...

Page 26: ...y not inserted correctly Insert battery correctly chapter 5 CROS device switched off Switch CROS device on by completely closing battery door chapter 4 Earwax in ear canal Contact your ENT GP or heari...

Page 27: ...ide Acute tinnitus in either ear Anatomical deformity of the CROS ear e g absence of the auricle 20 Important safety information The primary criteria for the referral of a patient for a medical or oth...

Page 28: ...ing aid system will not have an adverse effect on the patients health or general well being The records confirm that the patient s best interest has been taken into consideration If legally required t...

Page 29: ...nding is provided by the combination of the compatible hearing aid with the CROS device Any serious incident that has occurred in relation to the CROS device should be reported to the manufacturer rep...

Page 30: ...ately If you feel pain in or behind your ear if it is inflamed or if skin irritation and accelerated accumulations of earwax occur please check with your hearing care professional or physician In very...

Page 31: ...discharge airport metal detectors etc Keep magnets i e battery handling tool EasyPhone magnet etc at least 15 cm 6 inches away from the active implant If using a Phonak wireless accessory consult the...

Page 32: ...ation If such use is necessary this equipment and the other equipment should be observed to verify that they are operating normally The CROS device is water resistant and not waterproof It is designed...

Page 33: ...these CROS device should not exceed 1 5 Volts Please do not use silver zinc or Li ion lithium ion rechargeable batteries as these may cause severe damage to your CROS device The table in chapter 5 exp...

Page 34: ...ovide normal use a sum of 6 or greater would indicate excellent performance The equipment performance measurements categories and system classifications are based upon the best information available b...

Page 35: ...History of sudden or rapidly progressive hearing loss within the previous 90 days iv Acute or chronic dizziness v Unilateral hearing loss of sudden or recent onset within the previous 90 days vi Audio...

Page 36: ...ll refer you to an audiologist or a hearing aid dispenser as appropriate for a hearing aid evaluation The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your abil...

Page 37: ...be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus It should always be used as prescribed by your audiologist The underlying principle of sound enr...

Page 38: ...uld lead to permanent hearing damage when used for a prolonged period of time Should the noise generator be set to such a level in your hearing aid your audiologist will advise you of the maximum amou...

Page 39: ...029 1127 03 V1 00 2021 08 PM 2021 Sonova AG All rights reserved Your hearing care professional Manufacturer Sonova AG Laubisr tistrasse 28 CH 8712 St fa Switzerland www phonak com...

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