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sound ST R312

hearing aid guide

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Summary of Contents for sound ST R312

Page 1: ...sound ST R312 hearing aid guide ...

Page 2: ..._______________________________ Battery size 312 Warranty ___________________________________ Program 1 is for _____________________________ Program 2 is for _____________________________ Program 3 is for _____________________________ Program 4 is for _____________________________ Date of purchase _____________________________ This user guide applies to the following models Year of introduction 20...

Page 3: ...aring aids 13 Phone calls with a mobile phone 15 Using your mobile phone with your hearing aids 16 TV Connector 19 Tinnitus masker 20 Flight mode 21 5 Caring for your hearing aids 23 6 Accessories 27 7 Troubleshooting guide 29 8 Important safety information 34 Tinnitus masker 48 9 Operating transport and storage conditions 51 10 Information and explanation of symbols 52 11 Compliance information 5...

Page 4: ...fitting 4 Battery door on off close the door to turn on your hearing aids partly open the door to turn off your hearing aids Opening the door all the way gives you access to change the battery 5 Dome holds the speaker unit in place in your ear canal 6 Retention piece helps prevent the dome and speaker unit from moving out of the ear canal 7 Speaker unit amplifies the sound and sends it directly in...

Page 5: ... it rests at the bottom of the opening of your ear canal 3 1 2 2 Turning your hearing aids on and off The battery door acts as an on and off switch 1 On Close the battery door fully It may take five seconds before the hearing aids turn on Your hearing care professional can increase the start up delay if required 2 Off Partially open the battery door 3 Open Fully open the battery door to access and...

Page 6: ...nctionality of the buttons See your hearing care professional for more information Multi function button The multi function button on your hearing aids can be both a volume control and a program control Hearing aids with custom molds 1 Hold the custom mold between your thumb and index finger The opening should be pointing in towards your ear canal with the hearing aid resting above your ear 2 Care...

Page 7: ...p Turning volume down short beep Maximum volume level 2 beeps Minimum volume level 2 beeps Program control Each time you push the upper part of the button on either hearing aid for longer than 2 seconds you will move to the next hearing aid program Your hearing aids beep to indicate which program you are in Program setting Beeps Program 1 e g automatic program 1 beep Program 2 e g speech in noise ...

Page 8: ...formation Low battery warning Two long beeps indicate the hearing aid battery is low After the low battery warning sounds may not be as clear This is normal and can be fixed by changing the batteries If you can t hear the low battery warning your hearing care professional can change its pitch or loudness If you prefer it can be turned off entirely Your hearing aids are designed to generate a low b...

Page 9: ...r a melody when your phone has been successfully paired to your hearing aids It is only necessary to perform the pairing procedure once with each Bluetooth enabled phone Consult your phone user guide for instructions on pairing a Bluetooth device with your phone Bluetooth is a registered trademark owned by the Bluetooth SIG Inc Caring for batteries Alwaysdiscardbatteriesinasafeand environmentallyf...

Page 10: ...mouth your voice is transmitted through the hearing aids to your mobile phone Caller s voice Your voice Connecting to your mobile phone After your hearing aids have been paired to your phone they will automatically connect again when your phone and hearing aids are turned on and in range This can take up to 2 minutes The connection will be maintained as long as the phone remains ON and within a ra...

Page 11: ...y would Right long push 2 sec Right Using your mobile phone with your hearing aids Making a phone call Start a call on your paired mobile phone as you normally would You will hear the audio through your hearing aids Your hearing aids pick up your voice through their own microphones Accepting a mobile phone call When receiving a call an incoming call notification will be heard in the hearing aids T...

Page 12: ...ton to decrease the TV volume and increase the volume of sounds in your environment Right TV volume down TV volume up Adjusting volume balance between mobile phone calls and your environment During a call using a paired mobile phone Push the upper part of the hearing aid button to increase the call volume and decrease the volume of sounds in your environment Push the lower part of the hearing aid ...

Page 13: ...ld down the lower push button on the hearing aid while closing the battery door and keep the button pushed down for 7 seconds 2 1 Tinnitus masker If your hearing care professional has configured a tinnitus masker program you can adjust the tinnitus masker level while you are in the tinnitus masker program To adjust the noise level Pushtheupperpart ofthehearing aid buttontoincrease thetinnitus mask...

Page 14: ...ealongservice life SonovaAGprovidesaminimumofafive yearserviceperiodafterphaseoutofthe respectivehearingaid Openthebatterydoorswhennotinuse Alwaysremoveyourhearingaidswhen usinghaircareproducts Thehearingaids canbecomecloggedandceasetofunction properly Donotwearyourhearingaidsinthebathor showerorimmersetheminwater Ifyourhearingaidsdobecomewet donot attempttodrytheminanovenormicrowave Donotadjustan...

Page 15: ...ch day Regular cleaning of the microphone ports with the supplied cleaning brush will ensure that your hearing aids will maintain their sound quality Your hearing care professional can demonstrate this for you Place the hearing aids in the case overnight with the battery doors open to allow moisture to evaporate Ear wax is natural and common Ensuring your hearing aids are free of ear wax is an imp...

Page 16: ...ard may be plugged and require replacing See your hearing care professional 6 Accessories TV Connector The TV Connector is an optional accessory that sends sound from your TV directly to your hearing aids The TV Connector can also transmit sound from stereo systems computers and other audio sources Remote Control The Remote Control is an optional accessory that can be used to control volume level ...

Page 17: ... Connector Remote Control PartnerMic or Roger accessories Cause Possible remedy Issue no sound Not turned on Turn on Low dead battery Replace battery Poor battery contact Consult your hearing care professional Battery upside down Insert battery according to battery symbol inside battery door Custom molds domes blocked with ear wax Clean custom molds domes See Cleaning your hearing aids Consult you...

Page 18: ...lds domes See Cleaning your hearing aids Consult your hearing care professional Plugged microphones Consult your hearing care professional Cause Possible remedy Issue intermittent sound Low battery Replace battery Dirty battery contact Consult your hearing care professional Issue two long beeps Low battery Replace battery Issue whistling Custom molds domes not inserted properly See 3 Putting your ...

Page 19: ...nal Custom molds domes not inserted properly See 3 Putting your hearing aids on your ears Remove and reinsert carefully Issue low volume on landline telephone Telephone not positioned properly Move telephone receiver around ear for clearer signal Hearing aids require adjustment Consult your hearing care professional Cause Possible remedy Issue mobile phone calls not being heard through hearing aid...

Page 20: ...nal In most cases infrequent use of hearing aids does not provide full benefit Once you have become accustomed to your hearing aids wear your hearing aids everyday all day Any serious incident that has occurred in relation to the device should be reported to the manufacturer representative and the competent authority of the state of residence The serious incident is described as any incident that ...

Page 21: ...our physician immediately Ifyou feel pain in or behind your ear if it is inflamed or if skin irritation and accelerated accumulations of earwax occur please check withyourhearingcareprofessionalorphysician Allergic reactions to hearing aids are unlikely However if you experience itching redness soreness inflammation or a burning sensation in or around your ears inform your hearing care professiona...

Page 22: ...se note that interference can also be caused by power lines electrostatic discharge airport metal detectors etc Keep magnets at least 15 cm 6 inches away from the active implant If using a wireless accessory consult safety information in your accessory user guide Use of accessories transducers and cables other than those specified or provided by the manufacturer of this equipment could result in i...

Page 23: ... of the ear canal or eardrum After mechanical stress or shock to the customized earpiece please ensure that it is intact before placing it in the ear Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation If such use is necessary this equipment and the other equipment should be observed to verify that they are operating nor...

Page 24: ...id Ask your hearing care professional about suitable drying methods The dome should be changed every three months or when it becomes stiff or brittle This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear Do not drop your hearing aid or charging accessories Dropping onto a hard surface can damage your hearing aid or charging accessories The bat...

Page 25: ... can create interference a buzzing sound in hearing aids If you experience interference from a mobile phone being used close by you can minimize this interference in a number of ways Switch your hearing aids to another program turn your head in a different direction or locate the mobile phone and move away from it These hearing aids are classified IP68 depth of 1 meter for 60 minutes and designed ...

Page 26: ...e phone emissions For example the sum of the hearing aid rating of 4 M4 and a telephone rating of 3 M3 would result in a combined rating of 7 Any combined rating that equals at least 5 would provide normal use a combined rating of 6 or greater would indicate excellent performance The immunity of these hearing aids is at least M4 The equipment performance measurements categories and system classifi...

Page 27: ...with the tinnitus masker are to be fitted by a hearing care professional familiar with the diagnosis and management of tinnitus Should you develop any side effects while using the tinnitus masker such as headaches nausea dizziness or heart palpitations or experience a decrease in auditory function such as decreased loudness tolerance worsening of tinnitus or speech not as clear you should disconti...

Page 28: ...which may be causing tinnitus are identified and treated prior to using a sound generator The tinnitus masker is intended for adults 18 years of age or older who have both hearing loss and tinnitus 9 Operating transport and storage conditions The product is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in these user guides Please ensure...

Page 29: ...nion This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide Important information for handling and product safety Copyright symbol This symbol confers that the electromagnetic interference from the d...

Page 30: ...ge bin is to make you aware that this device as well as chargers may not be thrown away as normal household waste Please dispose of old or unused devices at waste disposal sites intended for electronic waste or give your device to your hearing care professional for disposal Proper disposal protects the environment and health Symbols applicable to the European power supply only Power supply with do...

Page 31: ...e operation Notice 2 Changes or modifications made to this device not expressly approved bySonova AG may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and ICES 003 of Industry Canada These limits are designed to provide reasonable protection against harmful...

Page 32: ...s free profile A2DP Compliance with emission and immunity standards Emission standards EN 60601 1 2 IEC 60601 1 2 EN 55011 CISPR11 AMD1 CISPR22 CISPR32 ISO 7637 2 CISPR25 EN 55025 Immunity standards EN 60601 1 2 IEC 60601 1 2 EN 61000 4 2 IEC 61000 4 2 EN 61000 4 3 IEC 61000 4 3 EN 61000 4 4 IEC 61000 4 4 EN 61000 4 5 IEC 61000 4 5 EN 61000 4 6 IEC 61000 4 6 EN 61000 4 8 IEC 61000 4 8 EN 61000 4 1...

Page 33: ...ring aid is purchased Following the medical evaluation the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid The physician will refer you to an audiologist or a hearing aid dispenser as appropriate for a hearing aid evaluation The audiologist or hearing aid dispenser will conduct ...

Page 34: ...________________________________ _________________________________________ _________________________________________ _________________________________________ Additional notes ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ____...

Page 35: ......

Page 36: ...Sonova AG Laubisrütistrasse 28 CH 8712 Stäfa Switzerland And importer for European Union Sonova Deutschland GmbH Max Eyth Str 20 70736 Fellbach Oeffingen Germany www hansaton com ...

Page 37: ...Distributor 029 6510 02 V1 01 2021 01 2020 Sonova AG All rights reserved 7 6 1 3 3 8 9 4 6 0 9 1 9 ...

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