Phoenix VX3-350-SCW-DAT, Technical Information

Page: 24 / 25

Scope
This chapter describes Phoenix International’s product support program. It states our product warranty and provides
details about what to do if you have a problem with the product.
Warranty Statement
Phoenix International VMEbus products come with a “return-to-factory” warranty which covers defects in materials and
workmanship for a period of seven years from the date of product shipment to the customer, provided the product is
unmodified and has been subject to normal and proper use. Warranty on non-Phoenix International manufactured
devices incorporated into Phoenix VMEbus products is restricted to that provided by their manufacturer only.
If You Have a Problem
If you are having a problem with a Phoenix International product, you should call our main number, (714) 283-4800, and
ask for Customer Service. Please be prepared to supply as much detail as you can concerning the nature of the problem
and the conditions in which the problem appeared.
Obtaining an RMA
In order to return the product for repair, the following steps are necessary:
1. Obtain a return materials authorization number (RMA#)
from Phoenix International Customer Service.
2. Ship the product prepaid to the designated repair point.
3. Provide with the product a written description of the
claimed defect.
Shipping the Product
Any product returned to Phoenix International should be in its original shipping carton if possible. Otherwise the product
should be carefully packaged in a conductive packing material and placed in a cushioned corrugated carton suitable for
shipping. Please mark the shipping label with the RMA number and return it to:
Phoenix International
812 W. Southern Avenue
Orange, CA., 92865
Attn: Customer Service Department
RMA #: ___________
Product Support, Service and Warranty 6-3