Phoenix International VL2-350-SC-DS, Technical Information

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Providing a Product Defect Report
When you are returning a product for repair, it is very important to include a written report which details the nature of the
problem in order to expedite the repair. Please make sure that the following information is included:
RMA # _________________
Product: _________________
Serial Number: _________________
Contact: _________________
Phone: _________________
Description of the problem/defect:
Warranty Repairs
Any product returned and found to be under warranty will be repaired or replaced at the discretion of Phoenix Internation-
al within five working days of receipt and shipped freight prepaid to the Customer.
Non-warranty Repairs
If a product is found not to be under warranty, we will notify you of the non-warranty situation and provide you with a fixed
cost and a schedule for the repair. Non-warranty repairs require that a purchase order be issued to Phoenix International
for the amount of the repair before repairs are undertaken.
Product Updates
In an effort to improve product performance and reliability, Phoenix International reserves the right to make product modi-
fications provided they do not negatively impact either the performance or operation of previous versions. If a product
update is for the purpose of correcting a design flaw, all customers shall be notified in writing as to the nature of the flaw
and the requirements for the update.
Product Support, Service and Warranty 5-4