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Operating elements

109432_en_00

PHOENIX CONTACT

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5 Maintenance and troubleshooting

5.1

Cleaning

5.1.1

Cleaning the printer

NOTE: Damage to the printer due to abrasive cleaning agents

Do not use abrasive cleaners or aggressive solvents to clean the outer sur

-

faces.

•

Remove dust and paper fluff in the printing area with a soft brush.

•

Clean the outer surfaces with a damp cloth. Use an all-purpose cleaner for

higher levels of contamination.

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Summary of Contents for 1184146

Page 1: ...User manual Operating the THERMOMARK GO K thermal transfer printer ...

Page 2: ......

Page 3: ...25 Blomberg Germany phoenixcontact com 109432_en_00 Operating the THERMOMARK GO K thermal transfer printer User manual This user manual is valid for Designation Version Order No THERMOMARK GO K 1184146 THERMOMARK GO K SET 1184148 UM EN THERMOMARK GO K Revision 00 ...

Page 4: ...e power supply 9 2 4 Inserting the material cartridge 11 2 5 Switching on the device 11 3 Operating elements 12 3 1 Display 14 3 2 Menu 15 4 Creating the marking 23 4 1 Creating the marking on the display 23 4 2 Creating the marking on the PC 33 4 3 Printing 34 5 Maintenance and troubleshooting 35 5 1 Cleaning 35 5 2 Troubleshooting 37 5 3 Repairs 41 5 4 Firmware update 41 5 5 Disposal 41 6 Append...

Page 5: ...re are three signal words indicating the severity of a potential injury DANGER Indicates a hazard with a high risk level If this hazardous situation is not avoided it will result in death or serious injury WARNING Indicates a hazard with a medium risk level If this hazardous situation is not avoided it could result in death or serious injury CAUTION Indicates a hazard with a low risk level If this...

Page 6: ...s device is not suitable for use at locations where children might be present Explosion hazard fire hazard and health hazard if batteries are used incor rectly Only use dry batteries in a proper condition Only the associated battery is suit able for battery operation THERMOFOX ACCU 0805009 Never damage the batteries e g by throwing pressing on the battery or us ing sharp objects Never expose the b...

Page 7: ... on the power grid only use the supplied wide range power supply unit THERMOFOX ADAPTER 0805010 2 Starting up the printer 2 1 Checking the scope of supply THERMOMARK GO K Printer Brief instructions THERMOMARK GO K SET Printer Rechargeable battery THERMOFOX ACCU 0805009 Wide range power supply unit with power cable and four adapters for different sockets THERMOFOX ADAPTER 0805010 USB cable Two mate...

Page 8: ...t 3 Lever for cutting continuous material 4 Compartment for material cartridge 5 Battery compartment 1 F il e 2 A A 3 A A 4 A A 5 A A 6 A A 7 D a te 8 T im e 9 Tem p la t e 0 A D e l B a c k C le a r L i g h t F e e d P r e v i e w O N O F F M e n u P r i n t C o p ie s A F K P U F G L Q V A a M R W Z S X Y Sym bo l Cha r I N E J _ O T B C H D 1 2 3 4 5 ...

Page 9: ...tery can also be charged using an external charger THERMOFOX CHARGER 0805012 Connecting the power supply unit The THERMOMARK GO K is designed for power grids from 100 to 240 V AC Only use the supplied wide range power supply unit THERMOFOX ADAPTER 0805010 Figure 2 2 Mains connection Slightly tilt the relevant adapter and place it onto the front side of the power supply unit and press the adapter d...

Page 10: ... tective measures WARNING Risk of fire Only operate the device if the battery cover is closed correctly Combustible material close to the battery compartment may ignite To open the battery compartment push the interlock of the cover in the direc tion of the connections Slightly tilting the battery insert it into the battery compartment making sure of the correct polarity Press down the battery Clo...

Page 11: ...s with a click Make sure that the material end is in the output tray To remove the material cartridge pull it upward while keeping it straight NOTE Damage to the printer and material cartridge If the printer is not going to be used for a prolonged period of time remove the material cartridge from the printer 2 5 Switching on the device Switch on the printer using the green key Press the green key ...

Page 12: ...9 Tem plate 0 A B Del Back Clear Light Feed Preview ON OFF Menu Print Copies A F K P U F B G L Q V A a C H M R W Z D I N S X E J _ O T Y Symbol Char Operating elements Green keys On Off switch Function key is used to switch to the assignment labeled green when pressing a key e g instead of A Black keys Function key pressed Display lighting Material feed Preview of the print result Call menu In a v...

Page 13: ...vious character In the input screen delete entire contents Switches between upper case and lower case letters Space Selection of symbols Selection of special characters e g â È ï Ĉ Gray keys Function key pressed Num bers Entry of numbers 0 9 1 File 2 Font size 3 Narrow 4 Bold 5 Italic 6 Underline 7 Date 8 Time Letters Letters A Z Selection of the assignment la beled green Arrow keys Line change na...

Page 14: ...in mm press number key 2 several times Auto Size 2 mm 22 mm Alignment of text The turquoise key can be used to switch the text alignment The text align ment switches in the following order 1 horizontal centered 2 vertical centered 3 horizontal right aligned 4 vertical right aligned 5 horizontal left aligned 6 vertical left aligned Text format bold italic narrow underline Can be switched using the ...

Page 15: ...nguage Press the key Select a language Press the key to select an entry Go back with or Del Back Clear Menu Del Back Clear Menu Table 3 1 Menu Level 1 Level 2 Level 3 Level 4 Description 1 File 1 Save Save marking 2 Load Load stored marking 1 to 20 files 3 Print Print stored marking 4 Delete Delete stored marking 2 Font 1 Size Auto Size Font is adjusted according to space available 2 mm 22 mm Font...

Page 16: ...rscript Superscript characters Subscript Subscript characters Arrows Arrows Greek Upper Case Greek upper case letters ΑΒΓΔ Greek Lower Case Greek lower case letters αβγδ Mathematical Character Mathematical symbols 4 Orienta tion 1 Horizontal Horizontal text alignment ABC 2 Vertical Vertical text alignment ABC 5 Align ment 1 Left Left aligned text ABC 2 Center Centered text ABC 3 Right Right aligne...

Page 17: ...h from right and left margin 1 mm 2 Small 2 mm 3 Medium 5 mm 4 Large 10 mm 5 Text equal All margins are adjusted evenly ac cording to the text size 6 User Set Set fixed width from right and left margin 1 mm 400 mm 8 Length 1 Auto Length The length of the printed text de pends on the marking and the set margin 2 User Set Set fixed length 4 mm 400 mm Table 3 1 Menu Level 1 Level 2 Level 3 Level 4 De...

Page 18: ...he bar code is displayed below the bar code Check Code No Yes A check digit is added if required 3 Sequence Auto Length StaVal Start value of a sequence of num bers 2 2 3 IncVal Increment of a sequence of num bers 2 2 4 6 EndVal End value of a sequence of num bers 5 3 4 5 SepLine Separator line Orient Text alignment of the module hori zontal or vertical Prefix Prefix of a sequence of numbers X X1 ...

Page 19: ...ers X 1 X 2 X Copies Repetitions 2 1 1 2 2 4 Module Total Number of modules 1 64 one line 1 32 two lines Pitch Width for each module pitch Factor Factor for the width SepLine Dotted Thin Me dium Thick Off Separator line Orient Hor Ver Text alignment of the module hori zontal or vertical 5 Cable Wrap Horizontal Auto Length Length of the cable marking is ad justed according to space avail able User ...

Page 20: ...f the cable 0 25 mm AWG 22 50 mm AWG 0 Flag Length Auto Length User Set Length of the cable flag automatic or user defined 4 mm 400 mm Center Line Off Dotted Thin Me dium Thick Center line as folding guide A Setup 1 Language English German French Spanish Italian Czech Dutch Hungarian Polish Portuguese Turkish Korean Japanese Languages for the menu Table 3 1 Menu Level 1 Level 2 Level 3 Level 4 Des...

Page 21: ...ed off after a specific time Default 15 s Max Maximum 600 s Min Minimum 15 s 5 Auto Off Always On The device will remain switched on Set Time Cur The device is switched off after a specific time Default 1 min Max Maximum 60 min Min Minimum 1 min 6 Information Model Device type Firmware Firmware version status Serial Number Serial number Cartridge Type Type of the inserted material car tridge Remai...

Page 22: ...mat for day dd month mm and year yyyy Example dd mm yyyy 23 06 1977 yyyy mm dd 1977 06 23 8 Time Hour Specify the current time Minute Second Time Format 24 hour format hh mm ss 13 24 59 12 hour format hh mm ss am pm 01 24 59 pm 9 Reset All Reset to default values Table 3 1 Menu Level 1 Level 2 Level 3 Level 4 Description ...

Page 23: ...ting text Example 1 Figure 4 1 Switching between upper case and lower case letters Example 2 Figure 4 2 Using the alternative key assignment Example 3 Figure 4 3 Changing the text direction 1 abc A a A B C 1 ABC A a A B C 1 abc A B C 1 A B C F 1 W1 3 2 W1 3 1 W1 3 2 W1 3 1 W1 3 2 W1 3 1 W1 3 2 W1 3 A B Print Copies A B Print Copies W1 3 W1 3 ...

Page 24: ... for the margin or a fixed length for the label To ensure dimension accuracy the printer transports a little piece of material before printing The printer requests that you cut off this piece before printing W1 3 W1 3 2 22 mm 1 W1 3 2 W1 3 F 2 A A 2 A A 2 A A Print Copies 1 W1 3 2 W1 3 1 W1 3 2 W1 3 6 Frame 3 Thin Del Back Clear Menu 1 W1 3 2 W1 3 1 W1 3 2 W1 3 W1 3 W1 3 Print Copies ...

Page 25: ...e you have selected a symbol press the black key The symbol is accepted and you are returned to the input screen An overview of all the available symbols can be found under Overview of the sym bols on page 44 Punctuation marks General symbols Units Electrical symbols Electrical components Home electrics Safety symbols Superscript characters Subscript characters Arrows Greek upper case letters Gree...

Page 26: ... 2 Barcode Press the key Select the desired settings see below Press the key to select an entry Go back with or Bar is displayed in the input screen Tem plate Del Back Clear Menu Selection Possible entry Example Barcode Type You can implement Micro QR Code DataMatrix and PDF417 via PROJECT complete Code 39 Code 128 Interleaved 2 5 Cod abar EAN 8 EAN 13 EAN 128 UPC A Width Bar code width Small Medi...

Page 27: ... to be located Press the turquoise key Select 3 Sequence Press the key Select the desired settings see below Press the key to select an entry Go back with or Tem plate Del Back Clear Menu Selection A Example Auto Length The length of the printed text depends on the marking and the set margin Pitch A width can be specified for each number se quence A10X A12X A11X auto auto auto F10 230V F14 230V F1...

Page 28: ...Increment 1 x 2 2 4 6 8 98 EndVal End value 1 99 aa zz AA ZZ 40 38 39 40 Pitch Not available for Auto Length Width for each mod ule 3 mm 999 9 mm in 0 1 mm incre ments mm or inches SepLine Separator line Dotted Thin Me dium Thick Off Orient Text alignment of the module Hor Ver Prefix Prefix max 6 characters X X1 X2 X3 Suffix Suffix Y 1Y 2Y 3Y Copies Number of repeti tions for each value 1 99 3 1 1...

Page 29: ...ect 4 Module Press the key Select the desired settings see page 30 Press the key to select an entry Go back with or Mod appears in the display Using the arrow keys select the module for which you want to enter the marking For three modules e g Page01 Page02 Page03 To exit the Module template press the green function key Example 1 F1 230 V F2 4 400 V F5 230 V Total 1 2 3 Pitch Factor 1 x 17 5 mm 3 ...

Page 30: ...o lines 12 12 modules next to each other Pitch Width for each mod ule 3 mm 100 mm in 0 1 mm increments mm or inches 10 1 10 1 mm wide modules Factor Factor for the width 0 1 9 9 in 0 1 in crements factor for the width 2 5 width x 2 5 SepLine Separator line Dotted Thin Me dium Thick Off Orient Text alignment of the module Hor Ver ...

Page 31: ...n entry Go back with or You can select measurements with the arrow keys Some measurements can also be entered directly by using the number keys The following settings can be made When using horizontal text alignment the optimum width of the label can be de termined automatically or you can specify a fixed width When using vertical text alignment enter the diameter or the cross section of the cable...

Page 32: ...tings see below Press the key to select an entry Go back with or You can select measurements with the arrow keys Some measurements can also be entered directly by using the number keys The following settings can be made Enter the diameter or the cross section of the cable The printer then determines the optimum length Alternatively you can specify a fixed length for the flag W1 3 W1 3 W1 3 Tem pla...

Page 33: ...ing operation due to insufficient or missing shielding Make sure that all connecting cables connected to the printer are shielded A printer driver must be installed if a USB interface is to be used for connection The printer driver can be found on the Internet at phoenixcontact net qr 1184146 Switch on the PC Exit all programs that are currently running Switch on the THERMOMARK GO K Connect the PC...

Page 34: ... key and the green function key at the same time If printing multiple labels you can choose to cut the labels right away or later If you want to cut the labels later the printer can add a line at the cutting posi tion For the setting with cut you are requested to cut After the cut the device con tinues printing Print Copies Print Copies F ...

Page 35: ... printer NOTE Damage to the printer due to abrasive cleaning agents Do not use abrasive cleaners or aggressive solvents to clean the outer sur faces Remove dust and paper fluff in the printing area with a soft brush Clean the outer surfaces with a damp cloth Use an all purpose cleaner for higher levels of contamination ...

Page 36: ...s the service life of the printer NOTE Damage to the print head Do not touch the protective glass of the print head with your fingers or sharp objects Do not use sharp or hard objects to clean the print head Figure 5 1 Print head 1 and pressure roller 2 Open the cover of the material cartridge and remove the material cartridge Clean the print head line and pressure roller with a felt stick e g CLE...

Page 37: ...ate rial from the printer Cut off damaged material Unwind the material approx 5 mm from the material cartridge To increase the tension of the material turn the ink rib bon reel Material cartridge is empty Insert a new material car tridge see 2 4 Compartment for material cartridge is open Close compartment Material is being supplied but not printed Ink ribbon is torn Insert a new material car tridg...

Page 38: ... in serted incorrectly Insert rechargeable battery correctly No power supply Connect power supply unit Printer switches off automat ically Auto off function is activated Check menu entry see A Setup 5 Auto Off Battery is not charged Battery is inserted incorrectly Insert battery correctly No power supply Connect power supply unit Battery is defective Dispose of battery properly Insert new battery ...

Page 39: ... Setup 4 Display Light No input possible General system error Switch device off and on again Disconnectthedevice from the power supply Re move batteries Insert new ones Cutter is stiff Type of material being used Some materials have a higher material thickness These materials need more cutting force than other ma terials Table 5 1 Troubleshooting Problem Possible cause Remedy ...

Page 40: ...ase label length End of Tape Material cartridge is empty Insert new material cartridge No Tape Material cartridge not found Insert material cartridge No Cartridge No material cartridge inserted Insert material cartridge No Lines Left The limit on the number of lines that can be printed has been reached Reduce number of lines or use wider material Cutter Error Cutter was used while printer was prin...

Page 41: ...o benefit from improvements and function extensions you can download a firm ware update and a firmware update tool at phoenixcontact net qr 1184146 5 5 Disposal The device contains valuable recyclable materials which should be utilized Dispose of the printer separately from other waste i e via an appropriate collection site Dispose of the material cartridge separately from other waste i e via an a...

Page 42: ...th maximum 24 mm Interfaces USB Display and operation 2 5 LCD display ABC keyboard Voltage 100 V AC 240 V AC 50 60 Hz Power 36 W maximum Temperature Operation Storage Transport 5 C 40 C 18 C 60 C 25 C 60 C Humidity Operation Storage Transport 10 90 5 90 5 95 Approvals CE UL FCC B ICES Approval for Canada as per ICES 003 CAN ICES 3 B NMB 3 B Dimensions H x D x W 230 mm x 98 mm x 69 mm Weight 656 g ...

Page 43: ...the THERMOFOX ACCU THERMOFOX CHARGER 0805012 1 Wide range power supply unit with four socket adapters THERMOFOX ADAPTER 0805010 1 Transport case for transporting the THERMOMARK GO K THERMOMARK GO CASE 0805002 1 Bag for transporting the THERMOMARK GO K THERMOMARK GO K BAG 0805003 1 Belt clip for fastening to belt THERMOFOX BELT CLIP 0805004 1 Magnet e g for attaching to the control cabinet THERMOMA...

Page 44: ...RMOMARK GO K 44 50 PHOENIX CONTACT 109432_en_00 6 3 Overview of the symbols Table 6 1 Overview of the symbols Category Symbols Punctua tion General symbols Units Electr Gen eral Electr Comp Home Elec trics ...

Page 45: ...Operating elements 109432_en_00 PHOENIX CONTACT 45 50 Safety Signs Superscript Subscript Arrows Table 6 1 Overview of the symbols Category Symbols ...

Page 46: ...THERMOMARK GO K 46 50 PHOENIX CONTACT 109432_en_00 Greek Upper Case Greek Lower Case Mathemati cal Charac ter Table 6 1 Overview of the symbols Category Symbols ...

Page 47: ... harmful interference in a residential installa tion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful in terference to radio communications However there is no guarantee that interfer ence will not occur in a particular installation If this equipment does cause harmful interference to radio or t...

Page 48: ...ss down the battery Close the cover Insertion de la batterie ou des piles AVERTISSEMENT Risque d explosion N utiliser que des batteries ou des piles de type mentionné L utilisation d un type incorrect peut annuler les mesures de protection AVERTISSEMENT Risque d incendie N utiliser l appareil que si le couvercle du compartiment des piles est fermé correctement Les matières inflammables se trouvant...

Page 49: ...roducts in your specific application in particular with regard to observing the applicable standards and regulations All in formation made available in the technical data is supplied without any accompany ing guarantee whether expressly mentioned implied or tacitly assumed In general the provisions of the current general Terms and Conditions of Phoenix Contact apply exclusively in particular as co...

Page 50: ...ation It can be downloaded at phoenixcontact net products Subsidiaries If there are any problems that cannot be solved using the documentation please contact your Phoenix Contact subsidiary Subsidiary contact information is available at phoenixcontact com Published by PHOENIX CONTACT GmbH Co KG Flachsmarktstraße 8 32825 Blomberg GERMANY Should you have any suggestions or recommendations for improv...

Page 51: ......

Page 52: ...PHOENIX CONTACT GmbH Co KG Flachsmarktstraße 8 32825 Blomberg Germany Phone 49 5235 3 00 Fax 49 5235 3 41200 E mail info phoenixcontact com phoenixcontact com PHOENIX CONTACT 109432__en_00 Order No 00 ...

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