Philips VOIP 321 User Manual Download

Page: 40 / 50

If the above solutions do not help, remove the power from the handset and the base and restart Skype as well

as the PC software. Wait for 15 minutes and try again.

Problems

Solutions

No dial tone when pressing

• Make sure that the adapter and the phone cord is connected

properly.

• Check that the batteries are fully charged and installed

properly.

• This phone does not work during power failure.

Signal icon is flashing.

• Register your handset to a base.

• Move closer to the base unit.

The phone does not ring.

• Make sure the adapter and the phone cord are connected

properly.

• Move the handset closer to the base unit.

• Turn on the ringer.

When the handset is placed on the

charger, no beep is heard.

• Take the handset off the charger and put it back again.

• Clean charging contacts with a clean and dry cloth.

• Turn on the handset tone from the PERSONAL SET Menu.

• There will be no beep if the handset's power is turned off

previously.

The call waiting call cannot be

answered.

• Check with your local phone company and select the correct

flash duration.

• End the current call, and press TALK again to pick up the

second call.

Battery icon remains empty although

the handset has charged for 24

hours.

• Please contact your dealer to purchase new rechargeable

battery.

• Check to make sure the battery icon is scrolling while being

charged.

No symbol on the display.

• Charge battery.

• Make sure the batteries are in the compartment and your

handset is ON.

Bad audio quality (crackles, echo,

etc.).

• Install the base unit in a different room or higher location or

away from other electronic appliances.

• Move closer to the base unit.

Cannot hear the other party clearly/

speaker too loud/quiet.

• Refer to “Adjusting the handset speaker volume on your PC”,

page 12.

Contact list/ User status returns

UNAVAILABLE.

• Check if your base is connected to the PC.

• Check if Skype is running on the PC. Start Skype if the

VOIP 321 driver has not started Skype for you.

• Check if the VOIP 321 driver is running on the PC.

• Move the handset closer to the base if it is out of range.

Cannot make SkypeOut calls.

• Enter 00,

(press and hold 0) or 011 before the number to

dial.

• Check your account to see if you have enough credit.

• Check to see if a link is established between then handset and

the base.

• Refer to “Make a SkypeOut call”, page 16 for more detail.

Busy tone is returned while making

Skype call.

• Make sure both Skype and the PC application is/are started on

the PC and running properly.

• Make sure the phone is setup correctly.

• Wait for the remote party to be online.

Troubleshooting

Summary of Contents for VOIP 321

Page 1: ...User manual Charge the handset s for 24 hours before use ...

Page 2: ......

Page 3: ... s in the box 8 Your VOIP 321 10 Icons on the handset display 11 Install 13 Connect 14 Main menu 15 Call 22 Phonebook 25 Call log 27 Redial list 29 Other features 37 Using the intercom 39 Default settings 40 Troubleshooting 41 Information 43 Index 45 FCC and IC statements Contents ...

Page 4: ...upply cord or plug is damaged or frayed B If the product has been exposed to rain or water C If the product does not operate normally by following the operating instructions D If the product s cabinet has been damaged E If the product exhibits a distinct change in performance 18 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric sho...

Page 5: ... hazard area such as where there is gas leaking Young children should be supervised to ensure that they do not play with the telephone Because the phone works by sending radio signals between the base unit and the handset wearers of hearing aids may experience interference in the form of a humming noise We advise that this phone should not be used near intensive care medical equipment or by person...

Page 6: ... 400 MHz processor 128 MB RAM Free USB slot on the PC Internet Connection boardband recommended Need help For more information on troubleshooting and FAQ s Online help www p4c philips com Troubleshooting see page 40 DFU update on www p4c philips com Hereby Philips declares that the VOIP321 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC This pr...

Page 7: ...ll compatibility New feature may not work with VOIP 321 when upgrading Skype What s in the box Quick start guide 1 2 3 Connect Install Enjoy Welcome HandsetVOIP321 Base station VOIP 321 Quick Start Guide 1 power supply for base station and 1 power supply for charger Line Cord to plug the RJ11 RJ11 Line Cord see below in your wall plug 2 AAA Battery Battery door Charger Installation CDROM ...

Page 8: ... to exit menus Use to turn the hanset ON OFF 8 Talk Flash Key Use to make and receive calls Use to send flash signal Use to pick up or make second incoming calls on Skype 9 0 and key Use to enter 0 when making a call Press and hold to enter while making SkypeOut calls 10 Pound Ringer off Pause Key Format Key Use to enter a pause Use to turn the ringer on off 11 Star Key lock Key Use to lock the ke...

Page 9: ...asy recognition Call waiting alert when there is another incoming call from another line 2 1 Overview base station 1 LED on base station 2 Paging key Use to page the handset Use to register a handset On when the base is powered up Blinks normally when there is an incoming telephone call or during a telephone call Blinks slowly while paging the handset Blinks quickly during registration mode Steady...

Page 10: ...one call in progress Battery full 2 3 full 1 3 full Empty please charge Loudspeaker is turned on The alarm clock is turned on The ringer is turned off There is a new Caller ID record or Caller ID records are being reviewed Message Waiting Indicator Skype call in progress Digits characters on the right More menu options are available upward More menu options are available downward OK Confirmation o...

Page 11: ...ready started 3 If this is the first time you use the VOIP 321 driver you will see the message ANOTHER PROGRAM WANTS TO USE SKYPE Simply select ALLOW THIS PROGRAM TO USE SKYPE and press OK 4 Start Skype if the VOIP 321driver has not started Skype for you login to your Skype account 5 From Skype click on Tools Select Options Select Sound Devices from the left 6 For XP user select Philips VOIP321 fr...

Page 12: ... audio Device from the Preferred device under Sound Recording Click the Volume button Adjust the volume using the slider Close the window when finished When finished click CANCEL to retain audio driver selection For Windows XP users Click on Sound and Audio Devices Select the Audio tab To adjust the earpiece volume select Philips VOIP321 from the Default device pulldown menu under Sound Playback t...

Page 13: ...uded observing their polarities into the battery compartment on the handset 6 Slide the battery door firmly into place 7 Place the handset on the charger and let the batteries continuously charge for 24 hours before using The handset may get warm during the initial charge This is normal 8 Please note that handset may not turn ON for up to 15 minutes if the batteries are too low Note Install the dr...

Page 14: ...Dial To Shared Delete Delete All Status View Add Edit To Private Delete Delete All Status CLOCK ALARM PERSONAL SET ADVANCED SET Set Clock Set Alarm Alarm Tone Handset Tone Handset Name Contrast Auto Answer Backlit Language Flash Time Dial Mode Pause PABX Baby Call Registration Base Select Delete HS Area Code Reset Call records menu Missed Received Dialed To Private To Shared Delete Delete All To P...

Page 15: ...C The icon on the left of each entry shows the online status of that entry See page 36 for user status display icon TIP Search by letter Using the keypad enter the first letter of the name you wish to find E g If you want to find the contact name Peter press once should return the first contact begins with the letter P E g If you want to find Sam press four times the first contact begins with the ...

Page 16: ...ake SkypeOut calls you need to purchase SkypeOut credits please go to http www skype com store buy skypeout html for further details When making SkypeOut calls it is necessary to dial the country prefix of the phone number you are calling i e 00 011 or For example when making calls to North America 00 1 905 5251258 or 011 1 905 3456622 when making international calls 00 852 25447555 or 852 9044657...

Page 17: ...contact list select the contact to call and press 3 To make a SkypeOut call enter the number to call 4 To return to the first call or to toggle between calls press To make a second outgoing call while on a telephone call note this is a network dependent feature 1 While on the first call press A dial tone should be heard the first call will be put on hold 2 Enter the number to call 3 To toggle betw...

Page 18: ...During off hook press DOWN for 2 seconds to access the phonebook 2 Press UP DOWN to scroll through the phonebook records or you can use the number keys to jump directly to the record starting with the corresponding letters of that key 3 Press OK Skype voice mail access Your phone allows you to access your Skype voicemail box with just a few presses Retrieving voicemail When there are new voicemail...

Page 19: ...ail to delete and press 5 Press UP DOWN to select DELETE and press OK to confirm Deleting all voicemails 1 Press 2 Press UP DOWN to select SKYPE and press OK 3 Press UP DOWN to select VOICEMAIL and press OK 4 Press to enter the voicemail menu 5 Press UP DOWN to select DELETE ALL and press OK 6 A confirmation prompt should be shown press OK to confirm Note While you are browsing the voicemail list ...

Page 20: ...r the call End a call Press or place the phone on the charger will end the call and return the phone to standby Quick dialing You can assign frequently dialed number from the phonebook to keys on the handset Once assigned press and hold the key on the handset during standby will dial the stored number The number will be dialed using your landline Note Long press where you want to enter a pause Mak...

Page 21: ...sation if you are not using the headset If you want to use the speaker during a call 1 Press You can hear the caller over the loudspeaker and you can speak via the microphone will appear on the display 2 Press again to deactivate the handsfree mode If you want to use the headset 1 Plug in the headset to the headset jack at the side of your phone You can hear the caller from the earpiece of the hea...

Page 22: ... number Edit phonebook entry 1 Press select PHONEBOOK and press OK 2 Press UP DOWN to select the phonebook you want to open PRIVATE or SHARED press OK to continue 3 Press UP DOWN to select EDIT and press OK 4 Press UP DOWN to scroll to the entries you wish to edit or search by letter press OK Note Please note that contacts on the Skype contact list cannot be stored to the phonebook both shared and...

Page 23: ...letter of the record you want to find i e one time to find Peter Quick dial to entries in your private phonebook This feature allows you to dial to the entries in your private phonebook by pressing and holding a quick dial key that you have assigned You can assign 9 quick dial keys keys 1 9 Assign a quick dial key 1 Press select PHONEBOOK and press OK 2 Press UP DOWN to select the PRIVATE phoneboo...

Page 24: ...DOWN to select the PRIVATE phonebook and press OK 3 Press UP DOWN to select QUICK DIAL and press OK The first quick dial key is displayed 4 Press UP DOWN to scroll to the quick dial key you wish to delete and press OK 5 Press UP DOWN to select DELETE and press OK 6 CONFIRM is displayed Press OK to confirm View available phonebook space Your phone keeps track of how much memory you have used and ho...

Page 25: ...l list View caller ID 1 Press UP to directly access the call log Press UP DOWN to select MISSED or RECEIVED call list and press OK 2 Browse in the call records 3 Press to view the number The following table describes the available number display formats Number of digits Explanation Example 11 digits Long distance code 1 3 digit area code 7 digit telephone number 13175551234 10 digits 3 digit area ...

Page 26: ...o save it to your shared phonebook select TO SHARED and press OK 3 Enter a name for this entry and press OK 4 Edit the number if necessary and press OK The record will be saved in the selected phonebook Delete a call log entry You can delete each individual call record one at a time To delete a record 1 While viewing the call record press 2 Press UP DOWN to select DELETE and press OK 3 CONFIRM is ...

Page 27: ...ic characters each If you have more than one handset each handset has its own redial list View the redial list 1 Press the last number contact dialed is displayed 2 Browse through the last 10 dialed numbers Call redial 1 Press to directly reach the redial list in idle mode 2 Browse through the redial list to select the wanted number 3 Press Redial list Matching your phonebook record If a dialed nu...

Page 28: ...le you are viewing a dial record that you would like to delete 1 Press 2 Select DELETE and press OK 3 Press OK to confirm Delete whole redial list Instead of deleting the records one by one you have this option to delete the entire dial list While you are viewing any dial record 1 Press 2 Select DELETE ALL and press OK 3 Press OK to confirm Matching your phonebook record If a dialed number matches...

Page 29: ...ing first ring suppression will be deactivated After the first call your phone will automatically detect if CID service is subscribed If CID service is detected your phone will start suppressing the first ring after the first call Switch on off the handset To switch off the your phone long press while in idle mode To switch on the power of your phone press or return the handset to the charger The ...

Page 30: ...handset s ringing volume 1 In idle mode press 2 Select PERSONAL SET and press OK 3 Select HANDSET TONE and press OK 4 Select VOLUME and press OK 5 Press UP DOWN to select the volume level and press OK to confirm Shortcut for turning handset ringer on off In idle mode long press to turn on off the handset ringer appears to indicate the ringer is turned off The handset will not emit any sound for an...

Page 31: ... time from the PC However you can still adjust the clock manually To adjust your clock 1 In idle mode press 2 Press UP DOWN to select CLOCK ALARM and press OK 3 Press UP DOWN to select SET CLOCK and press OK 4 Use numeric keys to enter the time for the clock in 24 hours format and press OK Setting the alarm clock You can set the alarm time and personalize the alarm tone Setting the alarm time 1 In...

Page 32: ...OK to confirm Auto answer on off Auto answer gives you the convenience of answering a call by just picking up the phone from the cradle or charger You don t need to press 1 In idle mode press 2 Select PERSONAL SET and press OK 3 Select AUTO ANSWER and press OK The current setting is displayed 4 Select ON or OFF and press OK to confirm Language setting Your phone comes with several languages When y...

Page 33: ...H and press OK The current duration is displayed 4 Select FLASH 1 or FLASH 2 5 Press OK to confirm Area code formatting Enter the 3 digits local area code so that the caller ID can be formatted properly 1 Press 2 Select ADVANCED SET and press OK 3 Select AREA CODE and press OK 4 Enter the area code 5 Press OK to confirm Set display contrast 1 In idle mode press 2 Select PERSONAL SET and press OK 3...

Page 34: ...gs page 39 1 In idle mode press 2 Select ADVANCED SET and press OK 3 Select RESET and press OK 4 Press OK to confirm Set Baby call on off Baby call allows you to dial out a programmed number via the telephone line by pressing any key on the handset except the OFF key 1 In idle mode press 2 Select ADVANCED SET and press OK 3 Select BABY CALL and press OK The current setting is displayed 4 Select ON...

Page 35: ...select which base the handset will use 1 In idle mode press 2 Select ADVANCED SET and press OK 3 Select BASE SELECT and press OK 4 Select the base to use and press OK Note If the base is full the base would not go into registration mode See the section Unregister a handset page 35 to unregister a currently registered handset Note The range of this handset is 250 m outdoor and 50 m indoor An out of...

Page 36: ...o change your online status 1 In idle mode press 2 Select SKYPE and press OK 3 Select USER STATUS and press OK 4 Select the status to change into and press OK to save the status Check your Skype credits You can also check your SkypeOut account credits before you make a SkypeOut call To check your SkypeOut credits 1 In idle mode press 2 Press UP DOWN to select SKYPE and press OK 3 Press UP DOWN to ...

Page 37: ...all and press OK OR enter the number of the handset that you want to call 3 Wait for the other handset to answer your call Transfer an external call to another handset During an external call 1 Press 2 Select the handset you want to call and press OK OR enter the number of the handset that you want to call 3 When the other handset has answered your call press or place the handset on cradle The ext...

Page 38: ... then in a conference call Answer a call from the telephone line while on Skype call Multi handset The other handsets will ring the telephone melody Press on the other handset to pick up the call Answer a Skype call while on a call on the telephone line multi handset case The other handsets will ring the Skype melody Press on the other handset to pick up the call Note Any handset hangs up during a...

Page 39: ... Alarm ringer melody Party Alarm ringer volume Level 3 Key tone ON Backlit ON Flash duration 600 ms Dial mode Tone Contrast Level 2 Auto answer OFF Menu language English Pause duration Pause 1 Baby call Off Baby call number Empty Base select Auto CID first ring suppression OFF Message waiting indicator OFF Keypad lock OFF Earpiece volume Medium Default settings ...

Page 40: ...as charged for 24 hours Please contact your dealer to purchase new rechargeable battery Check to make sure the battery icon is scrolling while being charged No symbol on the display Charge battery Make sure the batteries are in the compartment and your handset is ON Bad audio quality crackles echo etc Install the base unit in a different room or higher location or away from other electronic applia...

Page 41: ...ich usually as with any electronic apparatus have the ability to emit and receive electro magnetic signals 2 One of Philips leading Business Principles is to take all necessary health and safety precautions for our products to comply with all applicable legal requirements and to stay well within the EMF standards applicable at the time of producing the products 3 Philips is committed to develop pr...

Page 42: ...s and old phone and where possible promote their recycling Philips has marked the packaging with standard symbols designed to promote the recycling and appropriate disposal of your eventual waste A financial contribution has been paid to the associated national recovery recycling system The labelled packaging material is recyclable Information ...

Page 43: ...ettings 39 Delete a call log entry 26 Delete a quick dial key 24 Delete last numbers dialed 28 Delete phonebook entry 23 Delete whole redial list 28 Deleting a voicemail 19 Dialing mode 33 Display contrast 33 Driver 11 E Earpiece volume set 21 Edit phonebook entry 22 Electric Magnetic and Electromagnetic Fields EMF 41 End a call 20 End a Skype call 16 Environmental care 42 Equipment approval Infor...

Page 44: ... by letter 15 Search by letter in phonebook 23 Second outgoing call 17 Service Centers 47 Shortcut for turning handset ringer on off 30 Skype call 15 Skype contacts list 9 Skype credits check 36 Skype status icons 36 Skype voice mail access 18 SkypeOut call 16 Sounds 30 Speaker volume adjust on PC 12 Status phonebook 24 Switch on off the handset 29 T Telephone call 20 Telephone connection 5 Termin...

Page 45: ...herefore you may not be able to use your own telephone equipment if you are on a party line Check with your local telephone company Notice must be given to the telephone company upon permanent disconnection of your telephone from your line If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this product does not disable your alarm equipment I...

Page 46: ...o which the receiving antenna is connected If these measures do not eliminate the interference please consult your dealer or an experienced radio television technician for additional suggestions Also the Federal Communications Commission has prepared a helpful booklet How To Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washin...

Page 47: ...f the Ringer Equivalence Numbers of all the devices does not exceed five Radio Equipment The term IC before the radio certification number only signifies that Industry Canada technical specifications were met Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired op...

Page 48: ...48 US Notes ...

Page 49: ......

Page 50: ... subject to change without notice Trademarks are the property of Koninklijke Philips Electronics N V or their respective owners 2006 Koninklijke Philips Electronics N V All rights reserved www philips com 3111 285 29822 ...

Search results

Summary of Contents for VOIP 321

Reviews:

Related manuals for VOIP 321

Brands by name

Popular brands

Philips VOIP 321, User Manual

Search results

Summary of Contents for VOIP 321

Reviews:

Related manuals for VOIP 321

Brands by name

Popular brands