Philips Royal Gran Crema HD8920 Operating Instructions Manual Download Page 1

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PLEASE READ THIS USER MANUAL CAREFULLY BEFORE USING THE MACHINE.

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Type HD8920

OPERATING INSTRUCTIONS

Summary of Contents for Royal Gran Crema HD8920

Page 1: ...PLEASE READ THIS USER MANUAL CAREFULLY BEFORE USING THE MACHINE Register your product and get support at www philips com welcome English Type HD8920 OPERATING INSTRUCTIONS EN 02 02 ...

Page 2: ...te any appliance with a damaged cord or plug or after the appliance malfunctions or has been damaged in any manner Return appliance to the nearest authorized service facility for examination repair or adjustment 7 The use of accessory attachments not recommended by the appliance manufacturer may result in fire electric shock or injury to persons 8 Do not use outdoors 9 Do not let cord hang over ed...

Page 3: ...l taste of your coffee use purified or bottled water Periodic descaling is still recommended every 2 3 months 6 Do not use caramelized or flavored coffee beans INSTRUCTIONS FOR THE POWER SUPPLY CORD A A short power supply cord or detachable power supply cord is to be provided to reduce risks resulting from becoming entangled in or tripping over a longer cord B Longer detachable power supply cords ...

Page 4: ...h standards 5 INSTALLATION 6 Product overview 6 General description 7 PREPARING FOR USE 8 Machine Packaging 8 Machine Installation 8 USING THE MACHINE FOR THE FIRST TIME 12 Automatic rinse self cleaning cycle 12 Manual rinse cycle 12 Measuring and ProgrammingWater Hardness 14 INTENZA Water Filter Installation 16 Replacing the INTENZA Water Filter 19 ADJUSTMENTS 19 Adjusting the Coffee Grinder 19 A...

Page 5: ...39 Daily Cleaning of the Cappuccinatore 40 Weekly Cleaning of the Machine 41 Weekly Cleaning of the Brew Group 42 Monthly Cleaning of the Cappuccinatore 44 Monthly Lubrication of the Brew Group 48 Monthly Cleaning of the Brew Group with Coffee Oil Remover 50 Monthly Cleaning of the Coffee Bean Hopper 51 DESCALING 52 MEANING OF THE DISPLAY 56 TROUBLESHOOTING 58 ENERGY SAVING 60 Stand by 60 Disposal...

Page 6: ...anger of electrical shock Never direct the hot water jet towards body parts danger of burns Do not touch hot surfaces Use handles and knobs Remove the plug from the wall socket If a disturbance occurs If the machine will not be used for a long time Before cleaning the machine Pull on the plug not on the power cord Do not touch the plug with wet hands Do not use the machine if the plug the power co...

Page 7: ...powders or harsh cleaners Simply use a soft cloth dampened with water Descale your machine regularly The machine indicates when descal ing is needed Not doing this will make your appliance stop working properly In this case repair is not covered under your warranty Do not store the machine at temperature below 0 C Water left in the heating system may freeze and cause damage Do not leave water in t...

Page 8: ...6 INSTALLATION Product overview 22 15 16 24 20 23 21 1 2 3 11 12 13 14 4 5 6 7 8 9 10 25 30 26 31 27 32 28 33 29 17 18 34 35 36 19 37 ...

Page 9: ...offee measuring scoop 23 Cleaning brush 24 Power cord 25 Pre ground coffee selection button 26 Espresso brew button 27 Coffee brew button 2nd Function OK button to confirm selection 28 American Coffee brew button 2nd Function ESC button to exit or stop the brewing procedure 29 Display 30 Hot water dispensing button 2nd Function Page Up button to scroll the menu 31 Steam dispensing button 2nd Funct...

Page 10: ...ation that is sufficiently well lit clean and near an eas ily reachable socket Allow for a minimum distance from the sides of the machine as shown in the illustration 4 Insert the drip tray with grill into the machine Make sure it is correctly placed Note the drip tray collects the water that comes out of the dispensing spout during each rinse self cleaning cycle as well as coffee that might be sp...

Page 11: ...he Cappuccinatore cool down and SLIGHTLY move it downwards Fig B to place it back in its proper seat Fig A Follow this procedure to restore the correct operation of the Cappuccina tore 7 Remove the lid from the water tank 8 Remove the water tank from its seat by only using the supplied handle 9 Rinse the water tank with fresh water CLICK 6 Ensure that the dispensing spout is correctly positioned m...

Page 12: ...water tank and the machine 11 Remove the coffee bean hopper lid 12 Slowly pour the coffee beans into the hopper Caution only coffee beans must be put into the coffee bean hopper Ground coffee instant coffee caramelized coffee or any other object may damage the machine 13 Put the lid on the coffee bean hopper 1 2 14 Insert the plug into the rear socket of the machine 15 Insert the plug on the other...

Page 13: ...e displayed Select the desired language by pressing the scrolling buttons or Note the language needs to be selected only upon first use From now on just press the button to turn on the machine 18 Press the button to confirm Note if no language is selected you will be requested to select it next time the machine is started 19 The machine is in warm up phase HEATING UP ...

Page 14: ...t of dispensed water 21 This page will be displayed Wait for the cycle to finish automatically Note you can stop dispensing by pressing the button 22 When the above steps are complete the machine shows this display Manual rinse cycle You need to initiate this when using the machine for the first time During this process the coffee brewing cycle is activated and fresh water flows through the dispen...

Page 15: ...ess the button The machine starts dispensing water Note do not add pre ground coffee into the compartment 5 At the end of the operation empty the container and place it under the water dispensing spout 6 Press the button to start dispensing HOT WATER Gran Crema 1 2 MEMO ESC INSERT GROUND COFFEE AND PRESS OK HOT WATER ESC STOP HOT WATER ...

Page 16: ...tion remove and empty the container 8 Repeat the steps from 5 to 7 until the water tank is empty then go on to step 9 9 At the end fill the water tank again up to the MAX level Now the ma chine is ready for coffee brewing Note when the machine has not been operated for at least two weeks it will automatically perform a start up rinse self cleaning cycle Thereafter you need to initiate a manual rin...

Page 17: ...LE MENU DISPLAY MENU ACQUA MANUTENZIONE MACHINE MENU GENERAL MENU DISPLAY MENU WATER MENU MAINTENANCE WATER MENU HARDNESS ENABLE FILTER ACTIVATE FILTER MENU BEVERAGE MENU MACHINE MENU 4 Now you can program the water hardness setting Press the but ton to access the machine main menu Note the machine is supplied with standard water hardness setting which are suitable for most of the type of water 5 ...

Page 18: ...ter will prevent mineral deposits from building up and will improve your water quality 1 Remove the small white filter from the water tank and store it in a dry place HARDNESS 1 2 3 4 8 Select the HARDNESS value by pressing the or button and press the button to store the water hardness value Note press the button at least two times to get back to main menu 2 Remove the INTENZA water filter from th...

Page 19: ... the empty water tank Press it until it cannot move further down 5 Fill the water tank with fresh water and place it back into the machine 6 Place a large container 1 5 lt under the Cappuccinatore 7 Press the button to access the machine main menu 8 Press the button to scroll down the pages Press the button to select MACHINE MENU MENU BEVERAGE MENU MACHINE MENU MENU BEVERAGE MENU MACHINE MENU ...

Page 20: ...ress the button to confirm that you want to start the filter activa tion procedure 12 Press the button to confirm that you have inserted the water filter and filled the water tank 13 Press the button to confirm that a container is placed under the water dispensing spout 14 The machine starts dispensing water This page will be displayed At the end of the operation remove the container INSERT FILTER...

Page 21: ...moved into the water tank Gran Crema ADJUSTMENTS The machine allows for certain adjustments so that you can brew the best coffee possible Adjusting the Coffee Grinder Warning the coffee grinder contains moving parts that may be dangerous Therefore do not insert fingers and or other objects Turn off the machine by pressing the ON OFF button and remove the plug from the socket before carrying out an...

Page 22: ...ne The reference marks indicate the amount of ground coffee which has been set You can set different amounts with the following references 3 Minimum coffee amount about 7 grams 4 Maximum coffee amount about 11 grams 3 4 To make any adjustment use the lever located on the side of the machine 1 Very fine grind bolder taste for light roasted coffee blends 2 Very coarse grind lighter taste for dark ro...

Page 23: ...commend not to touch it with sensitive body parts to avoid irritations Warning using the cup warming surface for other purposes is prohibited The cup warming surface is disabled by default for energy saving pur poses Refer to the Machine Programming chapter to enable it Adjusting the Dispensing Spout The height of the dispensing spout may be adjusted to better fit the size of the cups that you wis...

Page 24: ...aced under the dispensing spout to brew two coffees at the same time CLICK Note before brewing any product and or when bringing the dispensing spout back to its normal position ensure that it is correctly positioned This can be noted through the CLICK indicating correct positioning If this is not done some product might leak out of the dispensing spout ...

Page 25: ... the button the same steps should be followed Always use the button to stop brewing when the desired amount of coffee is reached You can also adjust the beverage length through the BEVERAGE MENU see the Beverage Programming chapter Coffee Length option Adjustment of Coffee Length The machine allows you to adjust the amount of brewed coffee or milk ac cording to your taste and the size of your cups...

Page 26: ...esso the button for 1 coffee or the button for 1 American coffee 3 To brew 1 espresso 1 coffee or 1 American coffee press the desired button once This page will be displayed 4 To brew 2 espressos or 2 coffees press the desired button twice in a row This page will be displayed Note in this operating mode the machine automatically grinds and doses the proper amount of coffee Brewing two espressos re...

Page 27: ...nction allows you to use pre ground and decaffeinated coffee With the pre ground coffee function you can only brew one coffee at a time 1 Place a cup under the dispensing spout Gran Crema ESPRESSO ESC STOP COFFEE ESPRESSO ESC STOP COFFEE 2 To select the pre ground coffee function press the button this icon will be displayed Note if the brewing does not start within 10 seconds the machine goes back...

Page 28: ...ground coffee Use only the measuring scoop supplied with the machine then put the pre ground coffee compart ment lid back in place Warning add only pre ground coffee to the pre ground coffee compartment Other substances and objects may cause severe damages to the ma chine Such damages will not be covered by warranty 7 Press to confirm and start brewing 8 After the prebrewing cycle coffee begins to...

Page 29: ...ent only water will be dispensed If the dose is excessive or 2 or more coffee scoops have been added the machine will not brew the product and the ground coffee in the compart ment will be discharged into the coffee grounds drawer CAPPUCCINO BREWING Warning danger of burns Brewing may be preceded by sprays of milk and steam The steam hot water wand may reach high temperatures never touch it with b...

Page 30: ...re 4 Press the button to start dispensing steam 5 The following icon is displayed during the preheating time required by the machine STEAM ESC STOP STEAM 6 When this icon is displayed the machine brews frothed milk directly in the cup Caution if no milk brewing is performed make sure the Cappuccinatore is cor rectly positioned as described at page 48 step 21 STEAM ESC STOP STEAM ...

Page 31: ... Note after dispensing steam it is possible to brew an espresso or dispense hot water straight after HOT WATER DISPENSING Warning danger of burns Dispensing may be preceded by small jets of hot water The steam hot water wand may reach high temperatures never touch it with bare hands Use the appropriate handle only Before dispensing hot water make sure that the machine is ready to use and the water...

Page 32: ...e following icon is displayed during the preheating time required by the machine 6 Pour the desired amount of hot water To stop the hot water dispens ing press the button HOT WATER ESC STOP HOT WATER HOT WATER ESC STOP HOT WATER 7 When the operation is complete insert the end part back into the Cap puccinatore ...

Page 33: ...d to tailor the coffee taste to your personal preferences Each beverage has its own adjustable settings 1 Press the button to access the machine main menu MENU BEVERAGE MENU MACHINE MENU 2 Press the button to access the BEVERAGE MENU Note by pressing the or scrolling button and confirming with you can choose the desired option ...

Page 34: ...ing the cof fee is slightly dampened to bring out the aroma in full OFF prebrewing function is not performed LOW prebrewing function is active HIGH prebrewing function takes more time to enhance the coffee taste Press the or scrolling buttons to select and press the button to confirm PREBREWING COFFEE TEMPERATURE COFFEE LENGTH This setting allows you to adjust the coffee temperature LOW low temper...

Page 35: ...ng of hot water 1 Select HOT WATER by pressing the or scrolling button Press to confirm BEVERAGE MENU COFFEE AMERICAN COFFEE HOT WATER COUNTERS WATER QUANTITY HOT WATER WATER QUANTITY DEFAULT 2 Select WATER QUANTITY by pressing the or scrolling but ton Press to confirm By adjusting the bar on the display with the or scrolling button you can choose the quantity of hot water to be dispensed Press to...

Page 36: ...ich is displayed as last option in the COUNTERS menu al lows you to reset all the counters of the products that have been dispensed until that moment This can be useful to reset the machine after mainte nance MACHINE PROGRAMMING 1 Press the button to access the machine main menu 2 Select MACHINE MENU by pressing the scrolling button Press to confirm Note by pressing the or scrolling button and con...

Page 37: ...ime value is 30 minutes Display Menu The Display menu allows you to set the language and the display bright ness DISPLAY MENU LANGUAGE BRIGHTNESS CONTRAST This setting is important to automatically adjust the machine parameters according to the user s country This function allows activating deactivating the cup warming surface located on the upper part of the machine The cup warming surface is dis...

Page 38: ... water hardness measuring refer to the Measuring and Programming Water Hardness chapter By enabling this filter the machine notifies the user when the water filter needs to be replaced OFF warning disabled ON warning enabled this warning is automatically set when the filter is activated To activate the filter after its installation or replacement Refer to the chap ter INTENZA Water Filter Installa...

Page 39: ...P CLEAN function enables the brew group monthly clean ing please see Monthly Cleaning of the Brew Group chapter The DESCALING function activates the descaling cycle please see Descal ing chapter Factory Settings Activating the FACTORY SETTINGS option will restore all machine settings to default values In this case all customized parameters will be deleted FACTORY SETTINGS ...

Page 40: ... stop working properly This repair is NOT covered by warranty Note Use a soft dampened cloth to clean the machine Do not wash any removable part in the dishwasher Do not use alcohol solvents and or abrasive objects to clean the machine Do not immerse the machine in water Do not dry the machine and or its components using a microwave and or standard oven Empty and clean the coffee grounds drawer an...

Page 41: ...ROUNDS DRAWER message too soon Daily Cleaning of Water Tank 1 Remove the small white filter or the INTENZA water filter if in stalled from the water tank and wash it with fresh water 2 Put the small white filter or the INTENZA water filter if installed back in its housing by gently pressing it while turning at the same time 3 Fill the water tank with fresh water 2 Remove the coffee grounds drawer ...

Page 42: ...nd ensures perfect milk froth consistency After frothing milk you always need to 1 Insert the suction tube in a container filled with fresh water 2 Place an empty container under the Cappuccinatore 3 Press the button to start dispensing steam 4 The following icon is displayed during the preheating time required by the machine STEAM ESC STOP STEAM ...

Page 43: ...m the Cappuccinatore until clear water flows out Press the button to stop dispensing 6 Clean the suction tube with a damp cloth Weekly Cleaning of the Machine 1 Remove the dispensing spout and wash it with water STEAM ESC STOP STEAM 2 Clean the pre ground coffee compartment with a brush or a dry cloth ...

Page 44: ...p tray 2 Remove the coffee grounds drawer 3 Open the service door 1 rotate the lever clockwise by 90 2 pull the door towards you 4 To remove the brew group pull it by the handle and press the PRESS button 1 2 5 Thoroughly wash the brew group with fresh lukewarm water and care fully clean the upper filter Caution do not use detergent soap to clean the brew group ...

Page 45: ...arry out the same operations performed for its removal but in reverse order 9 Gently pull down the lever until it touches the brew group base and the two reference signs on the side of the brew group do match 10 Make sure brew group locking hook is correctly positioned by firmly pressing the PRESS button until it locks into place Check if the hook is at the top end position If it is not please try...

Page 46: ...natore Every month you need to perform a more thorough cleaning of the Cap puccinatore using the Saeco Milk Circuit Cleaner The Saeco Milk Circuit Cleaner can be purchased separately For further details please refer to the maintenance products page in this manual 1 Make sure that the Cappuccinatore is correctly installed 2 Pour the milk cleaner bag into a container Add lt of lukewarm water and let...

Page 47: ...n to start dispensing steam STEAM ESC STOP STEAM STEAM ESC STOP STEAM 6 The following icon is displayed during the preheating time required by the machine 7 The following icon is displayed during dispensing When the solution is finished press the button to stop dispensing Warning never drink the solution dispensed during the procedure ...

Page 48: ... used for rinse cycle 9 Insert the suction tube into the container 10 Empty the container and place it back under the Cappuccinatore 11 Press the button to start dispensing steam 12 The following icon is displayed during the preheating time required by the machine STEAM ESC STOP STEAM ...

Page 49: ...he button to stop dispensing 14 Wash all the Cappuccinatore components by following the instructions below STEAM ESC STOP STEAM 15 Remove the Cappuccinatore from the machine 16 Take off the suction tube 17 Disassemble all the components shown in the figure 18 Wash all the components with lukewarm water ...

Page 50: ...ot operate correctly since no milk is sucked in this case stop brewing let the Cappuccinatore cool down and SLIGHTLY move it downwards Fig B to place it back in its proper seat Fig A Follow this procedure to restore the correct operation of the Cappuccina tore Monthly Lubrication of the Brew Group Lubricate the brew group after approximately 500 cups of coffee or once a month You can purchase sepa...

Page 51: ...enly on both side guides 2 Lubricate the shaft too 3 Insert the brew group in its seat until it locks into place see Weekly Cleaning of the Brew Group chapter 4 Insert the coffee grounds drawer and the drip tray and close the ser vice door ...

Page 52: ...tablets are to be used for cleaning only and do not have a descaling function For the descaling procedure use the Saeco descaling solution and follow the procedure described in the Descaling chapter 1 Select the MAINTENANCE option in the machine menu 2 Select BREW GROUP CLEAN Press the button MAINTENANCE BREW GROUP CLEAN DESCALING PERFORM BREW GROUP CLEANING BREW GROUP CLEAN YES NO 3 Press the but...

Page 53: ...d The bar shows the cycle progress Warning never drink the solution dispensed during the procedure 8 When the machine stops dispensing remove and empty the container 9 Clean the brew group as described in the Weekly Cleaning of the Brew Group chapter Monthly Cleaning of the Coffee Bean Hopper Clean the coffee bean hopper once a month when it is empty with a damp cloth to remove coffee oil then ref...

Page 54: ...sed separately For further details please refer to the maintenance products page in this manual Warning never drink the descaling solution or any products dispensed until the cycle has been carried out to the end Never use vinegar as a decalci fier Note during the descaling cycle do not turn off the machine Otherwise you will need to restart the descaling cycle from the very beginning Before desca...

Page 55: ... the level indicated by the icon Press the button 6 Drain any liquids from the drip tray and place it back into the machine Press the button 7 Place a large container 1 5 lt under both the steam hot water wand and the dispensing spout FILL TANK WITH DESCALING SOLUTION DESCALING EMPTY DRIP TRAY DESCALING START DESCALING DESCALING YES NO 4 Press the button to confirm PLACE A CONTAINER UNDER DISPENSI...

Page 56: ...e drip tray and place it back then press the button 11 Empty the container and place it back under the dispensing spout and the hot water steam wand Press the button STEP 1 2 DESCALING DESCALING PAUSE RINSE TANK FILL WITH FRESH WATER DESCALING EMPTY DRIP TRAY DESCALING PLACE A CONTAINER UNDER DISPENSING SPOUTS DESCALING STEP 2 2 RINSING DESCALING PAUSE 12 The rinse cycle is activated The bar shows...

Page 57: ...ing cycle is now complete Note at the end of the descaling cycle wash the brew group as described in the Weekly Cleaning of the Brew Group chapter The rinse cycle is performed in order to have the circuit cleaned with a preset amount of water to ensure proper machine performance If the water tank is not filled up to MAX level the machine could require two or more cycles ...

Page 58: ...ace the coffee bean hopper inner lid to be able to prepare any product REFILL WATER TANK Remove the tank and fill it with fresh drinking water INSERT BREW GROUP Insert the brew group into its seat ADD COFFEE Fill the coffee bean hopper with coffee beans Gran Crema The machine requests a descaling cycle When this message is displayed it is still possible to use the ma chine but its correct operatio...

Page 59: ...ly when the machine asks for it and with the machine turned on If the drawer is emptied with the machine turned off the machine will not record the emptying operation Blinking red light Machine in Stand by The stand by settings can be changed Machine Programming chapter Press the button RESTART TO SOLVE An event has occurred which needs the machine to be restarted Take note of the code E xx shown ...

Page 60: ... or the amount of water dispensed from the wand is too little The machine circuit is clogged by limescale Descale the machine Bubbles form at the Cappuc cinatore spout while dispens ing milk The tube fittings are not properly connected or not completely in serted in the Cappuccinatore and or Thermos Insert the suction tube completely in the Cappuccinatore and or Thermos if used Steam comes out of ...

Page 61: ...fee Grinder chapter The brew group is dirty Clean the brew group Brew Group section Coffee leaks out of the dis pensing spout The dispensing spout is clogged or in the wrong position Clean the dispensing spout and its holes Position the dispensing spout cor rectly Note these problems can be considered normal if the coffee blend has been changed or if the machine has just been installed ...

Page 62: ...hrow away the machine with the normal household waste at the end of its life but hand it in at an official waste collection centre for recy cling By doing this you help to preserve the environment The packing materials can be recycled Machine unplug the machine and cut the power cord Deliver the appliance and the power cord to a service centre or public waste disposal facility This product complie...

Page 63: ... appliance Housing Material Thermoplastic Material Metal Size w x h x d 336 x 380 x 450 mm Weight 13 5 kg Power Cord Length 1200 mm Control Panel On the front Size of cup 145 mm Water Tank 2 2 litres Removable type Coffee bean hopper capacity 320 g Coffee Grounds Drawer Capacity 18 Pump pressure 15 bar Boiler Stainless steel Safety Devices Boiler pressure safety valve Dou ble safety thermostat ...

Page 64: ...t the Philips Saeco hotline in your country The contact number can be found in the warranty booklet by packed separately or on www philips com support MAINTENANCE PRODUCTS For cleaning and descaling use Saeco maintenance products only You can purchase the products at the Philips online shop at www shop philips com service from your local dealer or authorised service centres If you have any difficu...

Page 65: ...63 ENGLISH 63 Grease HD5061 Coffee Oil Remover CA6704 Maintenance Kit CA 6706 Milk Circuit Cleaner CA6705 ...

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Page 68: ...www philips com saeco The manufacturer reserves the right to make changes without prior notice Rev 00 del 15 12 12 02 EN 02 ...

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