11
Troubleshooting
The table below lists some of the problems you may experience with your humidifier and possible solutions.
P
ROBLEM
W
HY
IT
H
APPENED
W
HAT
TO
D
O
Nothing happens when
you apply power to the
humidifier.
Loss of AC/DC power or
the device is unplugged.
Verify that the humidifier and therapy device are properly plugged in.
Make sure the AC power cord is connected correctly to the power
supply and the power supply cord is correctly plugged into the wall.
If the problem continues to occur, contact your home care provider.
Return the humidifier, therapy device, and power supply to your
provider to determine if the problem is with the therapy device,
humidifier, or power supply.
High Leak
The tubing is not
connected correctly and
doesn’t seal properly.
Remove your mask and tubing and check for kinks or tears. If it is
torn or damaged, contact your home care provider or Respironics
for replacement tubing and/or mask.
If the tubing is not damaged, reattach your tubing, turn on the
airflow, and check to make sure you do not still feel air coming out
of the port area.
The therapy device is not
seated correctly against
the humidifier.
Remove the therapy device from the humidifier and reconnect. Make
sure the air inlet port on the humidifier connects securely to the air
outlet port on the device.
If high leak persists, issue may be caused by a misaligned or damaged
seal. Seals are not user-serviceable components. Please contact your
home care provider or Respironics.
The humidifier tank is not
properly seated in the
humidifier.
Remove the water tank from the humidifier base, and then slide the
tank back in the humidifier, making sure it is pushed back as far as it
can go.
If high leak persists, issue may be caused by a misaligned or damaged
seal. Seals are not user-serviceable components. Please contact your
home care provider or Respironics.
The humidifier LED icon on
the therapy device is flashing.
There is no communication
between the therapy
device and the humidifier.
Following the Daily Use section earlier in this manual, check the
outlet power and verify that the humidifier and therapy device are
properly plugged in. Make sure the AC power cord is connected
correctly to the therapy device’s power supply. Make sure the AC
power cord is correctly plugged into the wall.
If the problem continues to occur, contact your home care provider.
Return the humidifier, therapy device, and power supply to your
provider, to determine if the problem is with the therapy device,
humidifier, or power supply.
The therapy device is not
seated properly against the
humidifier.
Remove the therapy device from the humidifier and reconnect it.
Make sure the air inlet port on the side of the humidifier connects
securely to the air outlet port on the side of the device.
The heater plate is not
heating.
Check the power connections to the humidifier. If the problem
continues, contact your home care provider or Respironics.
Note:
If the water is not heating, you can temporarily use the
humidifier as an unheated pass-over humidifier.
The humidifier is cracked or
damaged.
The humidifier was
dropped or mishandled.
If the humidifier does not operate properly after being dropped or
mishandled, contact your home care provider or Respironics.
