34
Problem
Possible cause
Solution
The device is in
error mode.
Switch on the device by pressing the on/off button. If the
status indicator lights up green again, you can continue
your treatment. If the status indicator continues to flash,
contact the Philips skincare expert team.
The adapter
becomes warm
during charging.
This is normal.
no action required.
I hear the sound
of a fan during
treatment.
This is normal.
The device needs
a fan for cooling.
no action required. You can continue your treatment.
The battery
indicator does
not light up when
I plug the adapter
into the wall
socket.
You have not
inserted the small
plug into the
socket on the
device properly
or you have not
inserted the
adapter into
the wall socket
properly.
Make sure you insert the small plug into the socket on
the device properly and you insert the adapter into the
wall socket properly.
The wall socket
does not work.
Check by plugging another appliance into the same
socket.
The battery
indicator lights up
red continuously,
although I have
charged the
device.
You charged
the device in a
place where the
temperature was
too high or too
low.
Do not charge the device in a hot room or close to a
radiator or other heat source. Do not charge it in a too
cold room either. The charging and usage temperature is
b10°C and +40°C.
When I charge
the device, the
status indicator
flashes red and
I hear an error
sound.
You charge
the device in a
place where the
temperature is
too high.
Do not charge the device in a hot room or close to a
radiator or other heat source. The charging and usage
temperature is b10°C and +40°C.
I have switched
on the device but
cannot select an
intensity setting.
You have to reset
the device.
To reset the device, switch it off and then on again.
If you are still not able to select an intensity setting,
call the Philips skincare expert team.
