18
Philips · NeoPix Easy+
Problems
Solutions
When I view videos, the sound or the
picture is sometimes distorted or the sound
is not synchronized to the picture.
• The available WiFi bandwidth is insufficient for
sending the video flawlessly from the smartphone
to the projector. This can happen if one or more
WiFi networks operate in the same frequency
range nearby. Certain IoT devices (e.g. ZigBee
enabled devices) also operate in this frequency
range.
• Your smartphone is not fast enough to compress
the screen data and send it simultaneously over
WiFi.
• Your smartphone may maintain parallel
connections to your home network and
the projector. This will reduce the available
bandwidth. Disabling temporarily the connection
to your home network may help.
The temperature of the projector’s surface
is warm.
• For this projector it is normal to generate
moderate heat during operation.
What to do if the projector does not work
when connecting to a notebook PC?
• Check that the HDMI cable is plugged in correctly.
• Make sure that the notebook PC has been
switched to projector display.
