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11 Troubleshooting
Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
•
Ensure that the AC cord of the apparatus
is connected properly.
•
Ensure that there is power at the AC
outlet.
•
As a power-saving feature, the system
switches off automatically 15 minutes after
track play reaches the end and no control
is operated.
No disc detected
•
Insert a disc.
•
Check if the disc is inserted upside down.
•
Wait until the moisture condensation at
the lens has cleared.
•
Replace or clean the disc.
•
Use a finalized CD or correct format disc.
No picture
•
Check the video connection.
•
Turn on the TV to the correct Video-In
channel.
•
Progressive scan is activated but the TV
does not support progressive scan.
Black and white or distorted picture
•
The disc does not match the TV color
system standard (PAL/NTSC).
•
Sometimes a slight picture distortion may
appear. This is not a malfunction.
•
Clean the disc.
•
A distorted picture may appear during
progressive scan setup.
The aspect ratio of the TV screen cannot be
changed even though you have set the TV
display format.
•
The aspect ratio is fixed on the loaded
DVD disc.
•
The aspect ratio may not be changed for
some TV systems.
No sound or poor sound
•
Adjust the volume.
•
Disconnect the headphones.
•
Check that the speakers are connected
correctly.
•
Check if the stripped speaker wires are
clamped.
Remote control does not work
•
Before you press any function button, first
select the correct source with the remote
control instead of the main unit.
•
Reduce the distance between the remote
control and the unit.
•
Insert the battery with its polarities (+/–
signs) aligned as indicated.
•
Replace the battery.
•
Aim the remote control directly at the
sensor on the front of the unit.
Disc does not play
•
Insert a readable disc and ensure that the
label side faces up.
•
Check the disc type, color system and
regional code. Check for any scratches or
smudges on the disc.
•
Press
SYSTEM MENU
to exit the system
setup menu.
MCD785_51_V4.0.indb 28
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