Problem
Cause
Solution
The appliance is defective.
Contact the Consumer Care Centre in
your country, your Philips dealer or a
Philips service centre.
I experience an
unacceptable pain
sensation when I use the
appliance.
You did not shave the areas
to be treated.
Shave the areas to be treated before you
use the appliance. If shaving causes skin
irritation, trim hairs as short as possible
and use a comfortable setting.
You treated an area for which
the appliance is not intended.
Only use the appliance on the
underarms, pubic area (excluding the
scrotum), shoulders, chest, back and
legs.
You have used a light
intensity which is too high for
you.
Reduce the light intensity to a level that
is comfortable for you. See chapter
‘Preparing for use’, section ‘Setting the
light intensity’.
The UV filter of the light exit
window is broken.
If the UV filter of the light exit window is
broken, do not use the appliance any
more. Contact the Consumer Care Centre
in your country, your Philips dealer or a
Philips service centre.
The appliance is not suitable
for your skin colour.
Do not use the appliance if you have a
very dark skin. Do not use it either if your
body hair is light blond, red, grey or
white.
The treated areas become
red after the treatment.
Slight redness is harmless and
normal and disappears
quickly.
No action required.
The skin reaction after the
treatment lasts longer than
usual.
You have used a light
intensity which is too high for
you.
Select a lower light intensity the next
time. See chapter ‘Preparing for use’,
section ‘Setting the light intensity.
If the skin reaction lasts longer than 3
days, contact your doctor.
The hair reduction results
are not satisfactory.
You have used a light
intensity which is too low for
you.
Select a higher light intensity the next
time.
You did not make enough
overlaps when you used the
appliance.
For proper hair-removal results, you
have to make overlaps when you use the
appliance. See chapter ‘Using the
appliance’, step 7.
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