Problem
Cause
Solution
The charging light does not
go on when I put the small
plug in the appliance
socket.
You have not put the adapter
in the wall socket.
Insert the small plug into the appliance
socket and put the adapter in the wall
socket.
The wall socket is not live.
Connect another appliance to the wall
socket to check if the wall socket is live.
If the socket is live but the appliance still
does not charge, contact the Consumer
Care Centre in your country, your Philips
dealer or a Philips service centre.
The adapter is not inserted
properly into the wall socket
and/or the small plug is not
inserted properly into the
appliance socket.
Make sure the adapter is inserted
properly into the wall socket and/or the
small plug is inserted properly into the
appliance socket.
The appliance is broken.
Contact the Consumer Care Centre in
your country, your Philips dealer or a
Philips service centre.
I have switched on the
appliance but I cannot
increase or decrease the
light intensity.
The appliance has to be reset. To reset the appliance, switch off the
appliance and then switch it on again. If
you still cannot adjust the light intensity,
contact the Consumer Care Centre in
your country, your Philips dealer or a
Philips service centre.
The ‘ready to flash’ light
does not go on when I
place the appliance on the
skin.
You have not put the body
attachment with safety ring
properly on the skin.
Place the appliance at a 90° angle onto
the skin in such a way that all contact
switches touch the skin. Then check if
the ‘ready to flash’ light is on and press
the flash button.
If this does not work, place the appliance
on a part of your body where it is easy to
establish full skin contact, for example
on your lower arm.Then check if the
‘ready to flash’ light works. If the ‘ready
to flash’ light still does not go on when
you place the appliance on the skin,
contact the Consumer Care Centre in
your country, your Philips dealer or a
Philips service centre.
The safety ring is dirty.
Clean the safety ring carefully. If you are
unable to clean the safety ring properly,
contact the Consumer Care Centre in
your country, your Philips dealer or a
Philips service centre to replace the flash
screen.
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