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Supervision and Check-in Alarms (Informational Messages)
The alarms described below are automatically generated alarms designed to periodically let the Call
Center know that the Communicator and Help Buttons are working properly. These alarms are silent
and require no immediate action from the User/Subscriber.
Alarm Event Type
AUTO TEST CALL (aka Check-in) (7000C / 7000L / 7000MHB
/7100MHB
)
Alarm Event
Description
Auto Test calls are automatically generated silent alarms designed to
periodically let the Call Center know that the Communicator or End
Device is working properly.
Priority
N/A
Device Action
Operates normally
Alarm Event Reported/
Displayed Locally?
No visual or audible alarm is generated by the devices.
Alarm Event Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Call Center by the Home
Communicator or End Device. Upon receiving the Maintenance Signal,
the Call Center prioritizes the response and contacts the Subscriber to
verify the status of their equipment.
SUPERVISION FAILURE (7000PHB / 7000AHB / 7000MHB
/7100MHB
)
Alarm Event
Description
End Devices periodically check-in to the Communicator. If the
Communicator has not received a check-in from the End Devices for a
week, then a silent alarm is sent to the Call Center
Priority
N/A
Device Action
Operates normally
Alarm Event Reported/
Displayed Locally?
No visual or audible alarm is generated by the devices.
Alarm Event Reported
to Lifeline?
Yes. A silent Maintenance Signal is sent to the Call Center by the Home
Communicator. Upon receiving the Maintenance Signal, the Call Center
prioritizes the response and contacts the Subscriber to verify the status
of their equipment.
