SpaceWise for Industrial Applications
v. 1.6
Philips Lighting North America
29
15.
FAQs
A.
My luminaire group is at low light level and does not respond to SpaceWise remote
buttons.
Luminaire may be in an “open” group state. In this state, the luminaire level is at 5% and
won’t respond to ON/OFF or locking and unlocking commands. Press the close door
button to close the group. The luminaire will now respond to normal commands.
B.
The luminaire light level is high but it is not responding to any commands. Sometimes it
responds to ON/OFF commands. As a result, I cannot group the luminaires.
Turn the luminaire OFF using the “OFF” button. Now test the other commands such as
locking, unlocking, open door etc. If the luminaire responds to these commands then
finish all the grouping steps.
If the luminaire is not responding to ON/OFF commands, then perform a power cycle on
the luminaire either from a wall switch (non SpaceWise switch) or from the breaker panel
– turn the power off for 5 seconds and then turn it back on. After a power cycle, the
luminaire will take 30 seconds to stabilize. After these 30 seconds test the ON/OFF
commands on the luminaire.
Please note that, if power cycle is performed or interrupted in between the grouping
sequence, then those luminaires that were successfully grouped will be in a locked state
while the remaining ones on that circuit will be in the factory state (unlocked). To
continue grouping, unlock and open the successful group first.
C.
What is the recommended distance between two SpaceWise luminaires?
Standard grid spacing must be maintained between luminaires. It is recommended to
keep the distance as short as possible but it can be extended up to 20 ft. if other physical
parameters of the space are conducive for wireless transmission.
D.
Do my luminaires forget their settings after power is lost or interrupted?
No, all settings are retained as long as the luminaires have not been factory reset or there
has been a hardware failure.
