9
EN
English
8 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
humidifier. If you are unable to solve the problem with the information below, contact
the Consumer Care Center in your country.
Problem
Possible solution
The humidifier does
not work.
•
Make sure that there is power supply to the humidifier.
•
Make sure that the water tank is filled with water and the
upper unit is placed properly onto the water tank.
There is no air
humidification.
•
Make sure that the water tank is filled with water and the
upper unit is placed properly onto the water tank.
•
Your room might have too much ventilation. Please close
doors and windows.
•
Your room size is too big. The recommended room size is:
•
25 m
2
/269 ft
2
(HU4801)
•
38 m
2
/409 ft
2
(HU4811)
The water tank leaks.
•
Make sure that the humidifier is not overfilled with water.
•
Make sure that the humidifier is well assembled/connected
every time after you clean it or after you remove the upper
unit and/or water tank for refilling.
•
Make sure that the water tank is properly placed. If the
problem persists, contact the Consumer Care Center in your
country.
There are some
white deposits on
the humidification
filter.
The white deposits are called scale and they consist of
minerals from the water. Scale on the humidification filter
affects the humidifying performance, however it does not harm
your health. Please follow the cleaning instructions in the user
manual.
The filter turns
yellowish after some
time.
The yellow deposits is a natural effect of the wick material,
and it has no impact on humidification performance. Clean
the humidification filter frequently to remove the scale, and
replace the humidification filter every 6 months.
There is unpleasant
smell coming out
from the humidifier.
•
Make sure that the water tank is filled with water.
•
Clean the humidification filter (see chapter ‘Cleaning the
humidification filter’).
No air comes out of
the air outlet.
Plug the humidifier into the power supply and switch on.
I do not see visible
mist coming out of
the humidifier. Is it
working?
•
When mist is very fine, it is invisible. This humidifier has a
NanoCloud humidification technology, which produces
healthy humid air from the outlet area without formation of
water mist. Therefore, you cannot see the mist.
