Problem
Solution
The ‘remove filter’ light
goes on.
Do not place the filter in the teapot before the water in the teapot has
heated up. Otherwise the ‘remove filter’ light on the display lights up and
the appliance does not start heating up. Wait until you hear the bell
sound before you put the filter in the teapot.
When I switch on the
appliance, the green
tea button does not
light up and I cannot
select the lower
temperature setting
with the manual select
button.
If you put hot instead of cold water in the teapot, it is possible that the
green tea button does not light up and cannot be operated. In addition,
some of the lower temperature settings of the personal settings button
may be unavailable. Always fill the teapot with cold water.
I do not hear the bell
sound right after the
water has heated up.
When you brew a type of tea that requires a water temperature below
100°C, the appliance always heats up the water in at least two steps
(with an interruption of a few seconds between the steps) to make sure
the water temperature is accurate. Always wait until you hear the bell
sound before you put the filter with tea leaves in the teapot.
The appliance
switches off before I
have inserted the filter.
If you do not put the filter in the teapot within 10 minutes after the first
bell sound, the appliance switches off automatically. To reheat the water,
switch on the appliance again and then press one of the quick-select
buttons or the personal settings button
When the steeping
time has elapsed, the
bell sound is repeated
a number of times.
When you do not take the teapot from the base or remove the filter
from the teapot after the bell sound, the bell sound is repeated after 0.5,
1 and 2 minutes to remind you to remove the filter from the teapot. If
you do not want the bell sound to be repeated, switch off the appliance.
You can remove the teapot from the base after you hear the bell sound
for the first time after steeping. There is no need to leave the teapot on
the base longer, as the base is not a hotplate and does not actively keep
the teapot hot. Instead, the teapot is double-walled to keep the tea
warm.
After heating, the
water in the teapot
turns cloudy.
If you live in a hard water area, this is normal. In this case, regular
descaling is very important (see chapter ‘Descaling’).
There is a thin film on
top of my tea.
If you live in a hard water area, this may happen. To reduce this problem,
you can use bottled water or a water softener or filter.
The teapot is dirty.
After some time, scale builds up on the inside of the teapot. Scale is
harmless to your health, but it may affect the taste of the tea. We advise
you to descale the appliance at least every 3 months. Regular descaling
removes scale and also prolongs the life of the teapot. See chapter
‘Descaling’.
EnglisH
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Summary of Contents for HD7310
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