The sieve in the center
of the pod holder may
be clogged.
Check the pod holder. If
the sieve is clogged, use a
washing-up brush to unclog
the sieve. If you cannot clean
it properly with the washing-
up brush, put the pod holder
in the machine and descale
the machine.
The sealing ring is
stuck under the edge
of the distribution disk
in the lid.
Check if the sealing ring is
stuck under the edge of
the distribution disk. If it is,
pull it out from under the
distribution disk carefully.
You forgot to place
the collector ring.
If you forget to place the
collector ring, water comes
out of the lid of the machine
instead of passing through
the pod.
I cannot open
the lid.
A vacuum has formed
under the lid.
Switch off the coffee
machine. Pull up the lever
and wait 24 hours before you
open the lid. You may need
to use some force.
Always make sure the pod
holders are clean and the
center of the sieve is not
clogged to prevent a vacuum.
It takes longer than
before to brew
filter coffee.
You have to descale
the machine.
Follow the instructions to
descale the machine.
You left a pod holder
in the machine.
Remove the pod holder.
There is still water
left in the water
reservoir after
brewing filter
coffee.
This is normal.
The filter coffee brewing
process does not use up
all the water in the water
reservoir. This is normal.
I do not get a small
cup of stronger
coffee after double
pressing the cup
button.
You have double
pressed the button
too fast or you have
waited longer than
3 seconds after
pressing the button
for the first time.
You can get a stronger coffee
if you double press the cup
button within
3 seconds. The light in the
button shines less bright
when the selection of
stronger coffee is successful.
Flush before first use
Flush the machine before first use. After the flushing cycle (which only takes
approx. 2 minutes), the machine is ready for brewing coffee.
Intensity select HD6597, HD6594
For small cups only: It is possible to brew an even shorter stronger coffee by
double pressing the cup button.
Special coffees
To brew a special coffee, place a cappuccino pod, a hot chocolate pod or
another special coffee pod in the mug pod holder and press the cup button.
2x descaling, 2x flushing
Descale the machine when the CALC light starts flashing. Use liquid Senseo
descaler only. The descaling procedure consists of two descaling cycles and
two flushing cycles. Each cycle lasts 5 minutes. For each descaling cycle, you
have to pour half a bottle of descaling liquid into the water reservoir and fill it
up with fresh water. Use the cup pod holder with a used pod or the thin
descaling filter during the first descaling cycle and use the mug pod holder
with a used pod or the thick descaling filter during the second descaling
cycle. Do not interrupt the descaling cycles and do not switch off the
machine before you have performed the two flushing cycles. The CALC light
continues to flash until the descaling procedure is completed correctly.
Throw used pods or descaling filters away after use. For more information on
why it is important to descale, when to descale and how to descale or which
descaler to use, visit our website at www.philips.com/descale-senseo.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. If you are unable to solve the problem with the information
below, visit www.philips.com/support for a list of frequently asked questions
or contact the Philips Consumer Care Center in your country.
Problem
Possible cause
Solution
My coffee cup
overflows with cold
coffee
You did not flush the
machine before first
use.
Flush the machine before first
use. When the machine has
emptied a complete water
reservoir, you can start to
make a new coffee.
The light in the
button I pressed
flashes slowly.
The machine is
heating up.
If heating up takes longer
than two minutes, contact the
Philips Consumer Care Center
in your country.
When you are brewing
drip filter coffee, the
light flashes slowly
during brewing.
The brewing cycle is ongoing.
Wait until the light in the jug
button goes out before you
remove the jug.
The light in the
button I pressed
flashes quickly.
There is not enough
water in the water
reservoir.
Fill the water reservoir.
The float in the water
reservoir is stuck.
Empty the water reservoir and
shake it a few times to release
the float. Clean the water
reservoir with hot water and
some washing-up liquid or in
the dishwasher. If this does not
help, descale the machine.
The CALC light
flashes when the
machine is heating
up or brewing
coffee.
You need to descale
the machine.
Follow the instructions
to perform the descaling
procedure.
I cannot close the
lid properly.
Perhaps a used coffee
pod is sticking to the
water distribution disk.
If this is the case, remove the
used pod.
You have placed a
large coffee pod in the
cup pod holder.
Only use standard pods in
the cup pod holder.
The coffee
machine produces
less pod coffee
than before.
Perhaps the sieve in
the center of the pod
holder is clogged.
If the sieve is clogged, use a
washing-up brush to unclog
the sieve. If you cannot
unclog it properly with the
washing-up brush, put the
pod holder in the machine
and descale the machine.
You may have double
pressed the cup
button.
If you double press the cup
button within 3 seconds, the
machine brews one cup of
short strong coffee.
The temperature
of the coffee
decreases quickly.
You use the wrong
type of cups.
Use thin-walled cups. Thin-
walled cups absorb less heat
from the coffee than thick-
walled cups.
The cups are cold.
Rinse the cups with hot
water. You can preheat the
coffee machine and cup by
brewing a cup of hot water
first without placing a coffee
pod in the pod holder.
You have added cold
milk to the coffee.
Do not use cold milk straight
from the refrigerator.
The filter coffee is
not hot enough.
You have not brewed
a full jug.
Coffee stays hot longer if you
brew a full jug of coffee.
You have not
removed the pod
holder.
If you do not remove the
pod holder, this can lead to a
longer brewing time.
You have not
preheated the
insulated jug.
Rinse the insulated jug with
hot tap water to preheat it .
You have added cold
milk to the coffee.
Do not use cold milk straight
from the refrigerator.
Coffee grounds
end up in the
insulated jug.
Your paper filter
collapsed during
brewing.
To prevent the paper filter
from collapsing, fold the
sealed edges.
The coffee is
weaker than
expected.
There was some water
in the insulated jug
when you started
brewing filter coffee.
Always make sure that there
is no water in the jug when
you start brewing coffee.
You have not used
enough pre-ground
coffee.
Use one heaped measuring
spoon of pre-ground coffee
per cup for stronger coffee.
Water leaks from
the coffee machine.
You overfilled the
water reservoir.
Do not fill the water reservoir
beyond the MAX level.
