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10 Troubleshooting
If you encounter problems when using this appliance, check the following points before
requesting service. If you cannot solve the problem, contact the Philips Consumer Care
Center in your country.
Problem
Solution
The rice is too soft, too
hard, or not well cooked.
•
If the appliance is positioned on an uneven or tilted
surface, the texture of the cooked rice may be too hard
or too soft as the amount of water becomes inconsistent.
•
The texture of rice varies depending on the brand of rice,
where it was harvested, and how long it was stored (new
crop or old crop).
•
The texture of rice varies depending on the room and
water temperatures.
•
Using the preset function may result in softer rice. This is
normal.
•
Using the ultra quick rice cooking menu setting may result
in harder rice. This is normal.
•
Check if the inner pot is deformed.
•
There is not enough water. Add water according to the
scale on the inside of the inner pot.
•
Make sure that there is no foreign residue on the inside
of the appliance and the outside of the inner pot before
switching the appliance on.
The rice is scorched.
•
Check if there are food residue on the inside of the
appliance or outside of the inner pot. Remove the food
residue.
•
You have not rinse the rice properly. Rinse the rice until
the water runs clear.
•
Check if the inner pot is deformed.
Water spills out of the
appliance during cooking.
•
Make sure that you add water to the level indicated on
the scale inside the inner pot that corresponds to the
number of cups of rice used.
•
Make sure the water does not exceed the maximum level
on the scale, as this may cause the appliance to overflow
during cooking.
The cake result is too hard. Use cake mixture and follow the instructions provided in the
user manual.
