Philips HD2178, User Manual, Page: 22 / 24

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9 Troubleshooting
If your All-in-One cooker does not function properly or if the cooking quality is
insufficient, consult the table below. If you are unable to solve the problem, contact a
Philips service center or the Consumer Care Center in your country.
Problem Solution
I have difficulties closing
the top lid.
•
The sealing ring is not well assembled. Make sure the
sealing ring is well assembled around the inside of the
top lid.
•
The floating valve blocks the locking pin. Push down
the floating valve so that it does not block the locking
pin.
I have difficulties
opening the top lid after
the pressure is released.
•
The floating valve has not dropped. Push the floating
valve down.
The food is not cooked.
•
Make sure that there is no foreign residue on the
heating element and the outside of the inner pot
before switching the All-in-One cooker on.
•
The heating element is damaged, or the inner pot is
deformed. Take the cooker to your Philips dealer or a
service center authorized by Philips.
•
Incorrect function or time was selected, increase
cooking time or change cooking method.
Air or steam leaks from
under the lid.
• The sealing ring is not well assembled. Make sure the
sealing ring is well assembled around the inside of the
top lid.
•
There is food residue in the sealing ring. Make sure the
sealing ring is clean.
•
The top lid is not properly closed. Make sure the top lid
is properly closed.
•
The pressure level inside of the appliance is abnormal.
In this case the safety valve will be releasing steam.
Take the appliance to your Philips dealer or a service
center authorized by Philips.
Air or steam leaks from
the floating valve.
•
There is food residue in the rubber ring of the floating
valve. Clean the rubber ring of the floating valve.
•
The rubber ring of the floating valve is broken. Replace
the rubber ring.