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TROUBLE-
SHOOTING
Other
Possible cause
Remedy
Errors
Copy is blank.
Document loaded the wrong way up.
Printer or scanner faulty.
Load the document with the printed side
up. Service.
On lifting the handset of your fax
machine you hear a tone or
silence.
The caller is trying to send a fax.
Press the START key. Then replace the
handset.
On lifting the handset of an
additional telephone you hear a
tone or silence.
The caller is trying to send a fax.
You can start your fax machine by
pressing keys
∗
and
5
.
On lifting the handset of an
additional telephone you hear in
the background the ringing tone
or, depending on the device type,
the activated outgoing message
of your own built-in answering
device.
Received documents do not
appear as normal at the front of
the fax machine.
Your additional telephone is connected in
parallel.
Press the
∗
key twice to switch off the
ringing tone or the outgoing message.
You can now make a call without
interferences (see chapter 4 Fax switch/
Use of additional devices).
Paper jam.
Open the operation panel and ink film
cover. Leave the paper refill flap closed.
Pull the crumpled paper out carefully
from inside.
Only for fax machines with
built-in answering device:
You have switched on your
answering device and cannot
receive any faxes.
close pap. cover
PAPER JAM
DOCUMENT JAM
You use background music.
Your outgoing message is too long.
Record a message without music.
Record a shorter announcement (no
longer than 20 seconds).
Your ink film cover is open.
Close the cover.
One sheet or more sheets of paper were
not drawn in straight.
Too many sheets inserted (more than 50
sheets).
Open the operation panel and the ink film
cover and pull the paper carefully
outwards from the inside.
One document was not drawn in straight
or more documents were both drawn in
at the same time.
Open the operation panel and pull the
paper carefully outwards in one direction.
external phone
You are now using an additional
telephone.
This is not a fault!
INKFILM LOW
Your inkfilm is nearly used up.
Get a new inkfilm.