Problem
Cause
Solution
The drip tray is too full and has
overflowed which makes it
look like the machine is
leaking.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover. Place the espresso stand
under the dispensing spout to collect
rinsing water.
The machine is not placed on
a horizontal surface.
Place the machine on a horizontal
surface so that the 'drip tray full'
indicator works properly.
Milk is leaking from the
milk container.
You did not assemble LatteGo
properly.
Make sure that the milk container is
properly assembled to the frame of
LatteGo.
I cannot activate the
AquaClean filter and the
machine asks for
descaling.
The filter has not been
replaced in time after the
AquaClean filter icon flashed
and the capacity dropped to
0%.
Descale your machine first and then
install the AquaClean filter.
You did not install the
AquaClean filter during first
installation, but after having
brewed approx. 25 coffees
(based on 100ml cups). The
machine has to be completely
limescale-free before you
install the AquaClean filter.
First descale the machine and then
install a new AquaClean filter. After
descaling, the filter counter is reset to
0/8. Always confirm filter activation in
the machine menu. Also do this after
filter replacement.
The new water filter does
not fit.
You are trying to install
another filter than the
AquaClean filter.
Only the AquaClean filter fits into the
machine.
The machine is making a
noise.
It is normal that your machine
makes noise during use.
If the machine starts to make a different
kind of noise, clean the brew group and
lubricate it (see 'Lubricating the brew
group').
The AquaClean filter was not
prepared properly and air is
now drawn into the machine.
Remove the AquaClean filter from the
water tank. Shake the filter for about 5
seconds. Immerse the filter upside down
in a jug with cold water and wait until no
more air bubbles come out. Place the
prepared AquaClean filter back into the
water tank.
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