Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on
www.philips.com/coffee-
care
. If you are unable to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Problem
Cause
Solution
The drip tray fills up
quickly.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the
internal system directly into
the drip tray.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover.
Place the espresso stand under the
dispensing spout to collect rinsing water.
The machine is in DEMO
mode.
You pressed the standby
button for more than 8
seconds.
Switch the machine off and then on
again with the main switch on the back
of the machine.
The 'coffee grounds
container full' icon
remains displayed.
You emptied the coffee
grounds container while the
machine was switched off. The
machine does not detect
emptying the coffee grounds
container when the machine is
switched off
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter will not be
reset.
You placed back the coffee
grounds container too early.
The machine does not detect
emptying the coffee grounds
container if you place back the
coffee grounds container too
fast
Do not place back the coffee grounds
container until the screen prompts you
to put it back.
The 'coffee grounds
container full' icon is
displayed even though
the container is not full.
The machine did not reset the
counter the last time you
emptied the coffee grounds
container.
Always wait approx. 5 seconds when you
place back the coffee grounds
container.
In this way the coffee grounds
counter will be reset to zero.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter will not
be reset.
The coffee grounds
container is too full and
the message "Empty
grounds container" did
not display
You removed the drip tray
without emptying the
coffee
grounds container
When you remove the drip tray, also
empty the coffee grounds container,
even if it contains only a few coffee
pucks. In this way the coffee grounds
counter will be reset to zero, re-starting
to correctly count the coffee grounds.
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