Problem
Cause
Solution
Coffee does not come
out or coffee comes out
slowly.
The AquaClean filter was not
prepared properly for
installation or it is clogged.
Remove the AquaClean filter and try to
brew a coffee again. If this works, make
sure the AquaClean filter is prepared
properly before you place it back (see
'Preparing the AquaClean filter for
activation'). Place back the prepared
filter. If this still does not work, the filter
is clogged and needs to be replaced.
The grinder is set to a too fine
setting.
Set the grinder to a coarser (higher)
setting.
The brew group is dirty.
Clean the brew group.
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and
its holes with a needle.
The machine circuit is blocked
by limescale.
Descale the machine.
The milk does not froth.
LatteGo is dirty or not
attached correctly.
Clean LatteGo and make sure that you
assemble and attach it correctly. Make
sure that the milk container and the
frame are clean before you connect
them, especially the surfaces where
these parts connect.
LatteGo is incorrectly
assembled.
Make sure that the milk container is
properly assembled to the frame of
LatteGo.
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk and lactose-free milk.
The coffee is splashing.
The distance between cup and
spout is too large.
Place the espresso stand on the drip
tray, under the spout.
The milk is splashing.
The milk you use is not cold
enough.
Make sure you use cold milk coming
directly from the fridge.
You did not put enough milk in
LatteGo
Put more milk in LatteGo. You may need
to put more milk in LatteGo than
indicated on the milk container if you
personalized your milk drinks
The machine seems to
be leaking.
The machine uses water to
rinse the internal circuit and
brew group. Some water flows
through the internal system
directly into the drip tray. This
is normal.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover. Place the espresso stand
under the dispensing spout to collect
rinsing water.
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