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8. Troubleshooting & FAQs
8.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video mode'?
Ans.:
Recommended resolution for this
monitor: 1920x1080@60Hz(271E1S
/271E1SD/272E1SA), 2560x1440@6
0Hz(275E1/275E1S),3840x2160@6
0Hz(278E1/278E1A).
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu,
select Settings/Control Panel.
In the Control Panel Window,
select the Display icon. Inside the
Display Control Panel, select the
'Settings' tab. Under the setting
tab, in box labelled 'desktop
area', move the sidebar to
1920x1080(271E1S/271E1SD/272E
1SA), 2560x1440(275E1/275E1S),
3840x2160(278E1/278E1A) pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60Hz, then click
OK.
• Restart your computer and
repeat step 2 and 3 to verify that
your PC is set at 1920x1080@6
0Hz(271E1S/271E1SD/272E1SA),
2560x1440@60Hz(275E1/275E1S),
3840x2160@60Hz(278E1/278E1A).
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended
refresh rate for LCD monitor?
Ans.:
Recommended refresh rate in
LCD monitors is 60Hz, In case of
any disturbance on screen, you
can set it up to 75Hz to see if
that removes the disturbance.
Q3: What are the .inf and .icm files on
the CD-ROM? How do I install the
drivers (.inf and .icm)?
Ans.:
These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when
you first install your monitor.
Follow the instructions to
insert the companion CD-ROM
included in this package. Monitor
drivers (.inf and .icm files) will be
installed automatically.
Q4: How do I adjust the resolution?
Ans.:
Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
Q5: What if I get lost when I am
making monitor adjustments via
OSD?
Ans.:
Simply press the OK button, then
select 'Reset' to recall all of the
original factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.:
In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.
Q7: How should I clean the LCD
surface?
Ans.:
For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
