Problem
Possible
cause
Solution
You are using
medication.
The variations in
blood pressure can
be greater if you
are using medica
tion.
You per
formed multi
ple measure
ments direct
ly after each
other.
Wait at least 3
minutes between
measurements.
This allows your
blood circulation to
recover.
My blood
pressure
measure
ment from
the hospital
is different
from the
measure
ment at
home.
Multiple vari
ables may
affect your
blood pres
sure such as
the weath
er, emotions
and exercise.
Pay attention when
you measure your
blood pressure at
home. Check for
instance:
If the cuff is not too
tight or too loose.
If the cuff is prop
erly attached on
the wrist.
If you feel anxious
or stressed, try to
relax. Take a deep
breath 2-3 times
before you start a
measurement.
Advice: Rest for 5
minutes before you
measure your
blood pressure.
The result is
different
when I per
form mea
surements
on my right
wrist.
The blood
pressure
monitor is
suitable to be
used on both
wrists, but the
measurement
results on the
right wrist
and left wrist
will differ.
For a meaningful
comparison, try to
measure under
similar conditions
and measure on
the same wrist
every time.
The blood
pressure
monitor
does not
work when I
press the
'on' button
The
rechargeable
battery is
empty.
Recharge the bat
tery (see 'Charg
ing').
The lock
switch is set
to the
'locked' pos
tion.
Set the lock switch
to the 'unlocked'
position (Fig. 7).
The light of
the display
dims and a
battery
Lo
is showing
The battery is
low.
Charge the battery
(see 'Charging').
The display
shows Err
Communica
tion error.
Check if the app is
on and try data
transmission again.
The display
shows E3
The cuff is
not properly
secured.
Refasten the cuff,
wait for 3 minutes
and then measure
again.
The display
shows E10
or E11
The device
detected
motion, talk
ing or the
heart rate is
too weak
during the
measure
ment.
Wait for 3
minutes and then
measure again. Do
not move during
measurement.
The display
shows E20
The device
does not
detect the
heart rate.
Make sure the
device is in contact
with the skin.
Loosen the cloth
ing on the arm and
measure again.
The display
show E21
The mea
surement
failed.
Wait for 3 minutes
and then measure
again.
The display
shows EExx
A system
error
occurred.
Retake the mea
surement. If the
problem per
sists, contact the
Philips Consumer
Care Center in your
country.
Data trans
mission or
pairing
failed.
Bluetooth is
off.
Turn on Bluetooth
on your mobile
device.
The Philips
HealthSuite
health app is
off.
Press the icon on
your mobile device
to activate the
health app.
The blood
pressure
monitor and
mobile
device are
more than 5
meters away
from each
other.
Place your mobile
device closer to the
blood pressure
monitor.
You selected
the wrong
profile on the
blood pres
sure monitor.
Select the correct
user profile on the
blood pressure
monitor before
your measurement.
Otherwise the data
cannot be trans
mitted to your app.
Repeat the mea
surement with the
correct profile
selected
