Philips DECT5251S User Manual Download

Page: 60 / 63

Troubleshooting

http://www.philips.com/faqs/dect

Troubleshooting

The icon

does not

scroll when the handset is
placed on the base

PROBLEMS

No dialling tone

- Crackling on the line

The handset displays ‘Not
available’

- when attempting to add
another handset to the base
station
- when using a handset

Noise interference on your
radio or television

Caller Line Identification
(CLI) service does not work

No ring tone

The icon

does not appear

The icon

is blinking

- Bad battery contact
- Dirty contact

- Battery is full

CAUSES

- No power

- Batteries are empty

- You are too far from the base station
- Wrong cable
- Line adaptor not plugged to the
line cord

- The ring tone is deactivated
- The Do Not Disturb mode is ON

- No mains power
- The handset is too far from the
base station

- Handset not registered to the
base station

- You are too far from the base
station
- The base station is too close to
electrical appliances, reinforced
concrete walls or metal door-
frames

- The procedure to add a handset
has failed, try again
- Maximum number of handsets (6)
has been reached

- Base station is already busy with
another handset (ie : phonebook)

The DECT 521/525 base station or
mains power pack are too close to
electrical appliances

- The service is not activated

- Move the handset slightly
- Clean the contact with a cloth
moistened with alcohol
- No need to charge

SOLUTIONS

- Check the connections. Reset
the phone : unplug and plug back
in the mains
- Charge the batteries at least 24
hours
- Move closer to the base station
- Always use the cable provided
- Plug the line adaptor to the line
cord

- Increase the volume (page 50)
- Deactivate it (page 48)

- Check connections
- Move closer to the base station

- Register the handset to the base
(page 28)

- Move closer to the base station

- Move the base station to find a
better place (the higher the
better)

- Disconnect and connect the
base station power supply. Follow
the procedure to register a
handset (page 28)
- Un-register a handset

- Wait until it is available

Move the power pack or base
station as far as possible

- Check your subscription with
your network operator

Telephone troubleshooting

www.philips.com/support

DECT521_GBIE_part2.qxd 27.01.2005 15:36 Seite 59

Summary of Contents for DECT5251S

Page 1: ......

Page 2: ...During a handsfree call use the or keys to increase or decrease the volume During a call press to select Options press to select Mute Press to select End mute Press to enter the carousel browse to reach Sounds and press press to select Handset ring tones Press to select External ring tone Browse through the list to hear the ring tones and press to select your ring tone Press to enter the carousel ...

Page 3: ...n editing Clear Recall Short press to correct a digit when predialling or a character when editing Short press to go back one menu when browsing through the menus Short press to use operator services during a call Long press to delete several digits or a whole text in once Long press to return to idle mode when browsing through the menus Talk key Press to make or answer a call Earpiece Microphone ...

Page 4: ...his symbol indicates that there is an incoming internal call The handset loudspeaker is activated When blinking this symbol shows that the base loudspeaker is activated only for DECT 525 The ring tone is deactivated The SMS function is activated When blinking this symbol indicates that a new SMS has been received When fast blinking it indicates that the SMS memory is full The handset is registered...

Page 5: ... switch the answer machine ON or OFF Play Stop key Short press to play new message Short press to stop a message while listening to it Skip Fast forward key Short press to go to the next message while listening Long press to fast forward the current message while listening Paging key Press to locate all handsets New message indicator When blinking it indicates that there is a new message When fast...

Page 6: ... Unpacking your DECT 521 14 Unpacking your DECT 525 14 Installing the base station 15 Installing and replacing the batteries in the handset 15 Battery life and range 15 Introduction Philips screen saver 16 Idle mode 16 Understanding the menu system 16 How to navigate in the menus 16 Basic principles 17 In call features 18 Editing systems 19 20 SMS Send new SMS 21 Read SMS 22 SMS settings 25 Handse...

Page 7: ...9 Phonebook Add new 40 View 40 Call log View 43 Delete all 45 Call log settings 45 Network 46 Extra Call duration 47 Alarm clock 47 Do Not Disturb mode 48 Sounds Handset ring tones 49 Base ring tones 49 Group ring tones 50 Handset ring tone volume 50 Base ring tone volume 50 My ring tones 51 Record personal melody 51 Settings 52 Base Enable registration 54 Line settings 54 Service code settings 56...

Page 8: ...ings Choose SMS box Mode SMS boxes SMS centre Handset Babysit mode Registration Rename handset Date time Display contrast Backlight Screen saver Register handset On or Off Enter name Set date Levels 1 to 5 Off 10s 20s Set time Enter RC code On or Off Un register handset Menu structure Menu By using the left and right keys you can scroll through the menus only available in the UK Base selection ...

Page 9: ... record with personalised OGM Answer only with personalised OGM Answer and record with predefined OGM Answer only with predefined OGM High Standard Mode On or Off Remote control Play Next message Previous message Call Delete Store Send SMS Answermachine Saved messages Record a memo Outgoing messages Answ machine mode Record outgg msg Standard OGM for answ record mode Standard OGM for answer mode o...

Page 10: ...rd when line busy Cancel call forward when unanswered All calls No call Call log View Delete all Call log settings Incoming calls Outgoing calls All calls Unanswered calls only Calls with answer machine message only View Add new Phonebook Call Change number Change name Select group A B C Change SMS box Delete Send SMS Play Call View number Store Delete Send SMS only available in the UK No call DEC...

Page 11: ...w Medium High Set day Set time Settings only available in the UK Settings Base loudspeaker volume Earpiece tone Key feedback tones Notification beep Music on hold Sounds Handset ring tones Handset ring tone volume Base ring tone volume My ring tones Base ring tones Group ring tones External ring tone Internal ring tone Ring tone list Handset Base Record pers melody Play Record new Delete Rename De...

Page 12: ...tructure 11 http www philips com faqs dect Base station Enable registration Line settings Service code settings On or Off Short flash Long flash Dial mode Tone Pulse Recall type Choose country oper First ring ...

Page 13: ...g The electrical network is classified as hazardous according to criteria in the standard EN 60 950 The only way to power down this product is to unplug the power supply from the electrical outlet Ensure the electrical outlet is located close to the apparatus and is always easily accessible Telephone connection The voltage on the network is classified as TNV 3 Telecommunication Network Voltages as...

Page 14: ... 4 1 08 2002 Article 3 2 effective use of the radio spectrum Radio EN 301 406 V1 5 1 2003 The presumption of conformity with the essential requirements regarding Council Directive 1999 5 EC is ensured Date 04 03 2005 Le Mans Product Quality Manager Home Communication Using GAP standard compliance The GAP standard guarantees that all DECTTM GAP handsets and base stations comply with a minimum opera...

Page 15: ...cord The DECT 521 package contains Unpacking your DECT 525 PHILIPS One DECT 525 base station One DECT 525 handset A user guide A guarantee The DECT 525 package contains In DECT 521 and DECT 525 multi handset packs you will also find one or more additional handsets chargers with their power supply and additional rechargeable batteries Warning You may find in the box the line adaptor delivered separ...

Page 16: ...ed with the product Installing and replacing the batteries in the handset To insert the batteries open the battery cover place the batteries as indicated and put the battery cover back When the handset is placed on the base station the 3 battery bars scroll if charge is needed Allow the handset to charge for 24 hours to reach full charge On first use it may be necessary to wait for a few minutes b...

Page 17: ...e option you are browsing Note some menus are also directly accessible via a dedicated key on the keypad like the Intercom with the phonebook with and the call log with Philips screen saver After 2 minutes of inactivity the screen saver is displayed You can deactivate it see p 30 The date time the name of the handset and the instructions to access the menu Do Not Disturb mode and the alarm clock i...

Page 18: ...ions Pre dialling Dial the number Direct dialling Answer a call When ringing Dial the number Make the call Dial the number Press the key Take the line Press to directly access Call log Choose an entry in the list Make the call or press to select Call in the options Scroll to Send SMS and press to select Enter the Destination box and press Enter the text and press Scroll to Store and press to selec...

Page 19: ...ll use according to your net work the code may be different Please contact your network provider for more details To switch the handset loudspeaker ON OFF Caller Line identification and Call waiting To increase decrease the handset earpiece loudspeaker volume during a call To access the phonebook or the call log during an external call Press again to resume the conversation End mute Press to selec...

Page 20: ... of a sentence is in upper case Use to change the case mode all letters in upper case AB all letters in lower case ab or the first letter in upper case and the rest of the word in lower case Ab Punctuation and mathematical marks are available through and while other special characters are also available on see table page 20 Use the left right keys to move the cursor left or right Press to delete a...

Page 21: ... 8 9 0 To write Peter with multi tap Press once P Press twice Pe Press once Pet Press twice Pete Press three times Peter To write Peter with Eatoni Long press to activate Eatoni Press Press to change character Press Press Press Press Press to validate the name Eatoni LetterWise are trademarks of Eatoni Ergonomics Inc and used by Philips under license Let s compare Multitap and Eatoni systems to wr...

Page 22: ...phone Press to enter the carousel menu Enter the phone number directly and press or press to retrieve the number from the Phonebook Enter the Destination box number optional press Note the destination box is the SMS box of the receiver Select your SMS box only if you have created several SMS boxes To create a SMS box please refer to SMS settings page 25 Send new SMS Important information are also ...

Page 23: ...ase refer to SMS settings page 25 To save a ring tone When reading the list of received SMS some options are only available for SMS received from a phone Those options are Reply Forward Copy to phonebook Call and View number The options Reply and Copy to phonebook use the sender s own sub address Scroll to Read SMS and press to select Enter the password if any and press optional Browse the list of...

Page 24: ...d press to select Enter the password if any and press optional Select your SMS box only if you have created several SMS boxes To create a SMS box please refer to SMS Settings page 25 Browse the list of SMS and select with the one you want to forward Enter the number and press Scroll to Forward and press to select Enter the Destination box number if any and press You can modify the text if necessar...

Page 25: ...MS boxes To create a SMS box please refer to SMS Settings page 25 Browse the list of SMS and select with the one you want to delete Scroll to Delete SMS and press Press to confirm To copy a number to the phonebook Enter the name and press Scroll to Copy to phonebook and press to select Scroll to Read SMS and press to select Enter the password if any and press optional Browse the list of SMS and se...

Page 26: ...assword if any and press optional Browse the list of SMS and select with Select your SMS box only if you have created several SMS boxes To create a SMS box please refer to SMS Settings page 25 To set your personal SMS boxes Scroll to SMS settings and press to select Enter the password twice and press optional Scroll to SMS boxes and press to select Scroll to Add new and press to select Enter the S...

Page 27: ...ntained in this box are deleted at the same time Enter the new password twice and press Scroll to SMS settings and press to select Scroll to Delete and press Press to confirm Scroll to SMS boxes and select the one you want to delete and press To choose by default an SMS centre Scroll to SMS settings and press to select Press to select Choose by default Scroll to SMS centre and press choose an SMS ...

Page 28: ...Scroll to Edit outgoing number and press to select Enter the number and press The SMS are sent through a centre To receive an SMS from another operator you must set the corresponding numbers To set the SMS centre number s Scroll to SMS settings and press to select Scroll to SMS centre and press to select Press to enter the carousel menu Press to select SMS ...

Page 29: ...abysit mode An intercom is necessary to monitor the room see page 38 Note during an intercom you can still answer a call or make a call with the handset Unplug and plug back in the mains lead to put the base in registration mode and start the following procedure immediately after that Enter the 4 digit RC code written on the sticker placed under the base station and press To register a handset if ...

Page 30: ...rousel menu Scroll to Handset and press to select Scroll to Registration and press to select Choose the base station from the list and press Scroll to Base selection and press to select Each DECT 521 525 handset can be used with up to 4 base stations To use a handset with another base station the handset must be first registered to that base station Warning the handset will automatically operate w...

Page 31: ...s Off 10 seconds 20 seconds and select with Backlight Press to enter the carousel menu Scroll to Handset and press to select Scroll to Screen saver and press to select To activate or deactivate the screen saver Press to select On or scroll to Off and press Screen saver After 2 minutes of inactivity the screen saver is displayed You can choose to activate or deactivate it Enter the current time and...

Page 32: ...swer machine and press to select Scroll to Answphone settings and press to select To switch the DECT 525 Telephone Answer Machine ON OFF Press to select Mode You can listen to new or saved messages via the handset or the base station Note the entry shows the number of times the caller tried to reach you If you have subscribed to the Caller Identification Service CLI the display shows the name of t...

Page 33: ...a the Call log Press to access the Call log and scroll to choose the message from the call log list The entry is marked see page 43 To delete a message via the handset To delete a message via the base station Press to enter the carousel menu Scroll to Answer machine and press to select Press to access the Options Press to confirm Scroll to Delete and press to select Press to play a message and pre...

Page 34: ...ok see page 42 You can also download outgoing messages through an online service see Leaflet Download of ring tones and answerphone messages To select the answer mode and the outgoing message OGM type To record your personal outgoing message OGM Press to enter the carousel menu Scroll to Answer machine and press to select Select Answ machine mode Scroll to Outgoing messages and press to select Cho...

Page 35: ...chine will start playing the outgoing message after 3 rings if there are new messages If there is no new message the outgoing message will be played after 5 rings Hang up after the 4th ring if you want to check if you have any messages at no cost To set the number of rings before answering Press to enter the carousel menu Scroll to Answer machine and press to select Scroll to Answphone settings an...

Page 36: ...s to select Scroll to Remote control and press to select Press to select Mode To activate and deactivate the remote control Press to select On or scroll to Off and press This feature allows you to activate or deactivate the base station loudspeaker so that you can choose whether to hear or not the callers leaving a message You can set permanent call screening on the base station To set the call sc...

Page 37: ...s your answer machine from another phone dial home if your answer machine is on during or after the message press the star key on the handset if your answer machine is off you will hear a beep after 39 seconds then press the star key dial your remote control code the default code is the registration code RC if you have new messages they will be automatically played To remotely control your answer ...

Page 38: ...ed messages and select Play or listen to a new or a saved memo through the base station see page 32 This feature allows you to leave local messages for your family on the answer machine A memo is recorded from the handset it is represented by in the call log and can last up to 3 minutes To record a memo Press to enter the carousel menu Scroll to Answer machine and press to select Scroll to Record ...

Page 39: ... Hang up Hang up Press to call the selected handset handset number for example Note If the handset does not belong to the Philips DECT 521 525 range this function may not be available Note the person on hold hears music A press on allows you to switch between the 2 calls Note the person on hold hears music A press on allows you to switch between the 2 calls Intercom menu is accessible via the caro...

Page 40: ...er Conference call allows one external call to be shared with two handsets in intercom The 3 people can share the conversation No operator subscription is needed Scroll to the Conference call option and press to select The 3 people can share the conversation Scroll to Intercom and press to select Press to enter the options with handset 1 To use the babysit mode feature you need to activate it see ...

Page 41: ... to the Caller Line identification is needed The names are stored in alphabetical order Group settings To quickly reach a name in the list enter the first character browse through the list if several names start with the same letter To add a name to the phonebook To store a name and number from predial Add new View Press to enter the carousel menu Once the number is dialled press to reach the opti...

Page 42: ... simply change any letter by moving the cursor or to reach the letter and make a single press on Note it is possible to erase the current number with a long press on You can simply change any digit by moving the cursor or to reach the digit and make a single press on Press to directly reach the list of names Browse through the list of names and press to select a name Scroll to Change name and pres...

Page 43: ...ough the list of names and press to select Scroll to Send SMS and press to select To send an SMS from the phonebook To define a group for a name and number see Group settings p 40 Press to directly reach the list of names Browse through the list of names and press to select a name Scroll to Select group and press to select Browse through the groups and select with Enter the Destination box number ...

Page 44: ... conversation answered calls messages messages operator voice mail if operator sends the information View To view the call log Press to directly reach the calls list Browse through the list and read the information To call redial Press to directly reach the calls list Browse through the list and press to select an outgoing call entry Or press to select Call in the options Press to call Call log me...

Page 45: ...to select Warning if a message is associated to the entry it is also erased from the answer machine whether it is read or not DECT 525 only see page 45 Press to directly reach the calls list Press to directly reach the calls list Press to directly reach the calls list Enter the Destination box number optional press Enter the password and press optional Select your SMS box only if you have created ...

Page 46: ...settings and press to select Press to select Incoming calls or scroll to Outgoing calls and press to select Browse through the options and press to select the one that suits you Delete all Call log settings To delete all the call log You can set the call log to store information about incoming calls and or outgoing calls Note entries with unread answerphone messages will also be deleted DECT 525 o...

Page 47: ...d activate it when necessary From now on the calls will be redirected to the assigned phone number Example of service Call forward To activate call forward To deactivate call forward Press to enter the carousel menu Scroll to Network and press to select Press to select Call forward Enter the phone number directly and press or press to retrieve from the phonebook the number to which the calls are t...

Page 48: ...tivates deactivates the alarm clock with your own settings When the alarm rings press any key to stop it The snooze is then activated will ring again every 5 minutes To definitely stop it press Alarm clock To activate deactivate the alarm clock To set the alarm clock Press to enter the carousel menu Scroll to Extra and press to select Scroll to Alarm clock and press to select Scroll to Set day and...

Page 49: ... Warning only allowed callers will be able to reach you during the selected day time This feature allows you to screen calls after a certain time in the evening or when you do not want to be disturbed Enter the time and select the group s allowed to call you If none of the 4 groups is selected but the feature is activated then nobody will be able to reach you If the caller does not belong to an al...

Page 50: ... one Press to enter the carousel Scroll to Sounds and press to select Scroll to Internal ring tone and press to select To set the internal ring tone ring tone for internal calls Browse through the list of ring tones and press to select one Press to enter the carousel Scroll to Sounds and press to select Scroll to Base ring tones and press to select only available for DECT 525 Sounds Handset ring t...

Page 51: ... ring tone volume and press to select The current level is heard browse through the levels to hear them Press to select the appropriate volume Scroll through the 3 different groups and press to select one Browse through the list of ring tones and press to select only available for DECT 525 There are 3 groups of callers see p 40 Group settings You can associate 1 ring tone to a group Press to enter...

Page 52: ...nd press to select Press to select Change name Press to select Handset or scroll to Base station and press to select To rename a downloaded ring tone set on handset or on base station This menu gives access to all available downloaded ring tones These ring tones can be set on your handset or on your base station only available for DECT 525 base station see page 22 You can store up to 3 downloaded ...

Page 53: ...r the carousel To set the base loudspeaker volume Scroll to Sounds and press to select Scroll to Settings and press to select Press to select Base loudspeaker vol Settings Press to select the appropriate volume only available for DECT 525 Press to enter the carousel Scroll to Sounds and press to select Scroll to Record pers melody and press to select To delete a recorded melody Scroll to Delele an...

Page 54: ...ld The feature allows the caller to hear music when the call is put on hold when transferring a call from one handset to the other Scroll to Sounds and press to select Scroll to Settings and press to select Scroll to Music on hold and press to select Press to select On or scroll to Off and press to select Press to enter the carousel To set the key feedback tones Scroll to Sounds and press to selec...

Page 55: ...ttings Press to enter the carousel menu Scroll to Base station and press to select Press to select Enable registration Enter the peripheral code RC code and press Follow the instructions in the peripheral manual To register a DECT peripheral To change the dial mode Press to enter the carousel menu Scroll to Base station and press to select Scroll to Line settings and press to select Press to selec...

Page 56: ...and press to select To change the configuration Press to enter the carousel menu Scroll to Base station and press to select Scroll to Line settings and press to select Scroll to Choose country oper and press to select Browse through the countries and press to select the appropriate one To activate and deactivate the first ring Press to enter the carousel menu Scroll to Base station and press to se...

Page 57: ... main national operator If you subscribed to another operator you may need to change the codes Contact your network operator for more information on the services Service code settings Press to enter the carousel menu Scroll to Base station and press to select Scroll to Service code settings and press to select Browse through the list of services and press to select Enter the code and press ...

Page 58: ...the answering machine of my Philips phone together with my Fax plugged into the same line why is this To avoid this it is recommended to set up the number of rings before the answering machine switches on Example if the network mail box or a fax is set to answer the calls after 4 rings please set up your answering machine on 3 rings To set up the number of rings please see p 34 6 What is CLI and h...

Page 59: ...on 11 Which are the conditions required to be able to send an SMS You must first have a subscription to Caller Display CLI service from your network operator as well as an SMS service subscription from the appropriate provider 12 Is it possible to write read send or receive an SMS when the other handset is in communica tion DECT 521 and DECT 525 multi handset packs only No it is not possible 13 Wh...

Page 60: ...cedure to add a handset has failed try again Maximum number of handsets 6 has been reached Base station is already busy with another handset ie phonebook The DECT 521 525 base station or mains power pack are too close to electrical appliances The service is not activated Move the handset slightly Clean the contact with a cloth moistened with alcohol No need to charge SOLUTIONS Check the connection...

Page 61: ... an outgoing message The DECT 525 hangs up during remote access The answer machine stops automatically The memory is full The answer only mode is activated The Answer record is not activated The remote control access is not activated The memory is full 3 failed attempts to send a code Duration is too long The memory is full Message exceeds 3 minutes Delete messages Select theAnswer record mode Pre...

Page 62: ...d lock unlock 2 L Line settings 54 Listening to messages Answer machine 31 Local message Memo 37 Loudspeaker 2 18 M Make calls 17 25 41 43 Music on hold 53 Mute 18 N Navigation in menus 16 Network 46 Notification beeps 53 O Outgoing messages 33 P PABX PSTN 54 Phonebook 40 Predial 17 Pulse 54 R Range 15 Read SMS 22 Recall type 55 Recording quality 35 Record conversation 18 Record a memo 37 Record p...

Page 63: ......

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