Philips Brilliance 242P6V Page 34 User Manual Download

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9. Customer care and warranty

Contact Information for APMEA region:

Country

ASP

Consumer care number

Opening hours

Australia

AGOS NETWORK PTY LTD 1300 360 386

Mon. to Fri. 9:00am-
5:30pm

New Zealand Visual Group Ltd.

0800 657447

Mon. to Fri. 8:30am-
5:30pm

Hong Kong
Macau

Company: Smart Pixels
Technology Ltd.

Hong Kong:
Tel: +852 2619 9639
Macau:Tel: (853)-0800-
987

Mon. to Fri. 9:00am-
6:00pm
Sat. 9:00am-1:00pm

India

REDINGTON INDIA LTD

Tel: 1 800 425 6396
SMS: PHILIPS to 56677

Mon. to Fri. 9:00am-
5:30pm

Indonesia

PT. CORMIC SERVISINDO
PERKASA

+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)

Mon. to Thu. 08:30-
12:00; 13:00-17:30
Fri. 08:30-11:30;
13:00-17:30

Korea

Alphascan Displays, Inc

1661-5003

Mon. to Fri. 9:00am-
5:30pm
Sat. 9:00am-1:00pm

Malaysia

R-Logic Sdn Bhd

+603 5102 3336

Mon. to Fri. 8:15am-
5:00pm
Sat. 8:30am-12:30am

Pakistan

TVONICS Pakistan

+92-213-6030100

Sun. to Thu.
10:00am-6:00pm

Singapore

Philips Electronics
Singapore Pte Ltd (Philips
Consumer Care Center)

(65) 6882 3966

Mon. to Fri. 9:00am-
6:00pm
Sat. 9:00am-1:00pm

Taiwan

FETEC.CO

0800-231-099

Mon. to Fri. 09:00 -
18:00

Thailand

Axis Computer System
Co., Ltd.

(662) 934-5498

Mon. to Fri. 8:30am
to 05:30pm

South Africa

Computer Repair
Technologies

011 262 3586

Mon. to Fri. 8:00am
to 05:00pm

Israel

Eastronics LTD

1-800-567000

Sun. to Thu. 08:00-
18:00

Vietnam

FPT Service Informatic
Company Ltd. - Ho Chi
Minh City Branch

+84 8 38248007 Ho Chi
Minh City
+84 5113.562666 Danang
City
+84 5113.562666 Can tho
Province

Mon. to Fri. 8:00-
12:00, 13:30-
17:30,Sat. 8:00-12:00

Philippines

EA Global Supply Chain
Solutions ,Inc.

(02) 655-7777; 6359456

Mon. to Fri. 8:30am
to 5:30pm

Summary of Contents for Brilliance 242P6V

Page 1: ...www philips com welcome 242P6V EN User manual 1 Customer care and warranty26 Troubleshooting FAQs 34 ...

Page 2: ...on Link introduction 14 3 Image Optimization 15 3 1 SmartImage 15 3 2 SmartContrast 16 4 PowerSensor 17 5 LightSensor 18 6 Built in Webcam with Microphone 19 6 1 PC system requirements 19 6 2 Using the device 19 7 Technical Specifications 21 7 1 Resolution Preset Modes 24 8 Power Management 25 9 Customer care and warranty 26 9 1 Philips Flat Panel Monitors Pixel Defect Policy 26 9 2 Customer Care ...

Page 3: ...he ventilation holes on the cabinet When positioning the monitor make sure the power plug and outlet are easily accessible If turning off the monitor by detaching the power cable or DC power cord wait for 6 seconds before attaching the power cable or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with ...

Page 4: ...Warning Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Service The casing cover should be opened only by qualified service personnel If there is any need for any document for repair or integrati...

Page 5: ...ycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information fo...

Page 6: ...s N V and are used under license from Koninklijke Philips N V Contents Monitor drivers User s Manual User s Manual www philips com welcome 使用产品前请阅读使用说明保留备用 Monitor USB Different according to region Note Use only the AC DC adapter model Philips ADPC20120 Install the base 1 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen 2 Hold the stand with both h...

Page 7: ...er 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete Note USB 2 4Ghz wireless devices such as wireless mouse keyboard and headphones maybe have interference by the high speed signal of USB 3 0 devices which may result in a decreased efficiency of the radio transmission Should th...

Page 8: ...here are 7 modes to select Office Photo Movie Game Economy SmartUniformity Off 8 Webcam activity light 9 2 0 Megapixel Webcam 10 Microphone 11 LightSensor 12 PowerSensor Customize your own User key This hot key allows you to setup your favorite function key 1 Press button on the front bezel to enter OSD Menu Screen 2 Press or button to select main menu OSD Settings then press button 3 Press or but...

Page 9: ... Menu Screen 2 Press or button to select main menu Audio then press button 3 Press or button to select Audio Source then press button 4 Press or button to select your preferred audio source DisplayPort MHL HDMI or Audio In 5 Press button to confirm your selection Note The next time you turn on this monitor it will by default select the audio source you previously selected In case you want to chang...

Page 10: ...t Information Color Temperature sRGB User Define VGA DVI DisplayPort SmartResponse SmartContrast Gamma Over Scan Pixel Orbiting H Position MHL HDMI On Off On Off Stand Alone Wide Screen 4 3 1 1 0 100 0 100 Sharpness 0 100 0 100 0 100 Off 1 2 3 4 5s 10s 20s 30s 60s User key On Off DisplayPort 1 1 1 2 HDMI 1 4 2 0 Yes No 0 100 0 100 0 100 5000K 6500K 7500K 8200K 9300K 11500K Audio Source Volume Powe...

Page 11: ...n 3840 2160 60 Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 3840 2160 60 Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 20 5 Swivel 175 175 Height adjustment 130mm Pivot 0 90 ...

Page 12: ... example You may want to keep an eye on the live news video feed with audio in the small window while working on your latest blog or you may want to edit an Excel file from your Ultrabook while logged into secured company intranet to access files from a desktop How to enable MultiView by hotkey 1 Press the hotkey directly on the front bezel 2 The MultiView selection menu appears Press or button to...

Page 13: ...nother signal source A main B When the sub source is not detected A main Note The black strip shows on the top and the bottom of the screen for the correct aspect ratio when in the PBP mode PIP PBP Input There are four different video input to choose as the sub display source VGA DVI MHL HDMI and DisplayPort PIP Size When PIP is activated there are three sub window sizes to choose Small Middle Lar...

Page 14: ...or more detail 2 4 Remove the Base Assembly for VESA Mounting Before you start disassembling the monitor base please follow the instructions below to avoid any possible damage or injury 1 Extend the monitor base to its maximum height 2 Place the monitor face down on a smooth surface Pay attention not to scratch or damage the screen Then lift the monitor stand 3 While keeping the release button pre...

Page 15: ...13 2 Setting up the monitor Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface VESA Mounting Screw M4 Always contact manufacturer for wall mount installation 100mm 100mm ...

Page 16: ...ew the images on your big screen display and operate all function on you the mobile device such as internet surfing game playing photo browsing etc if your monitor has speaker function then you will be able to hear accompanying sound too When the MHL cable is disconnected or the mobile device is turned off the MHL function will be automatically disabled MHL MHL HDMI Note The port marked MHL HDMI i...

Page 17: ...logy that analyzes the content displayed on your screen Based on a scenario you select SmartImage dynamically enhances the contrast color saturation and sharpness of images to enhance the contents being displayed all in real time with the press of a single button How to enable SmartImage 1 Press to launch the SmartImage on screen display 2 Keep pressing to toggle among Office Photo Movie Game Econ...

Page 18: ...ypical uniformity is measured around 75 80 By enabling Philips SmartUniformity feature display uniformity is increased to above 95 This produces more consistent and true images Off No optimization by SmartImage 3 2 SmartContrast What is it Unique technology that dynamically analyzes displayed content and automatically optimizes a Monitor s contrast ratio for maximum visual clarity and viewing enjo...

Page 19: ...tection signal for distances up to 120 cm or 47 inches Setting 4 Since some dark colored clothing tends to absorb infrared signals even when the user is within 100 cm or 40 inches of the display step up signal strength when wearing black or other dark clothes Sensor distance Landscape Portrait mode ATTENTION PowerSensor off ATTENTION PowerSensor off Above illustrations are for reference purpose on...

Page 20: ...gnal to automatically adjust picture quality settings Light Sensor uses a sensor to adjust the picture brightness depending on the room light conditions How to enable LightSensor 1 Press button on the front bezel to enter OSD menu screen 2 Press or button to select main menu LightSensor then press button OK 3 Press or button to turn on or off the LightSensor ...

Page 21: ... or above RAM 512MB for XP 1GB for Vista and Windows7 Hard disk space minimum 200MB USB USB 2 0 or above UVC UAC support 6 2 Using the device Philips monitor with webcam device transmits video and sound data through USB port It can be enabled by simply connecting your USB cable from your PC to the USB upstream of USB hub on the side IO of monitor Connect your USB cable to upstream of USB hub on th...

Page 22: ...am with Microphone compatible video calling software The video and audio performance quality depends on the bandwidth available on both ends The person you are calling must have similar capability of devices and software ...

Page 23: ... kHz MHL 1080P 60Hz sRGB YES Brightness uniformity 97 102 Delta E 3 Connectivity Signal Input DVI Digital VGA Analog DisplayPort MHL HDMI USB USB 3 0 3 includes 1 fast charger Input Signal Separate Sync Sync on Green Audio In Out PC audio in headphone out Convenience Built in speaker typ 2 W x 2 Built in webcam 2 0 megapixel camera with Microphone and LED indicator Multi View PIP PBP mode 2 device...

Page 24: ...BTU hr typ 143 3 BTU hr typ Sleep Standby 1 71 BTU hr typ 1 71 BTU hr typ 1 71 BTU hr typ Off 1 71 BTU hr typ 1 71 BTU hr typ 1 71 BTU hr typ On Mode ECO mode 21 9 W typ Power LED indicator On mode White Standby Sleep mode White blinking PowerSensor 8 7 W typ Power Supply External 100 240V AC 50 60Hz Dimensions Product with stand WxHxD 563 x 523 x 257 mm Product without stand WxHxD 563 x 363 x 53 ...

Page 25: ...ing EnergyStar YES Compliance and standards Regulatory Approvals CE Mark TCO Certified Edge WEEE RCM CCC CECP VCCI ICES 003 EPA Cabinet Color Silver Black Finish Texture Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips com support to down...

Page 26: ...50 3840 x 2160 30 00 133 32 3840 x 2160 60 00 Note Please notice that your display works best at native resolution of 3840 x 2160 60Hz For best display quality please follow this resolution recommendation Recommended resolution VGA 1920x1080 60Hz DVI 3840x2160 30Hz 2560x1440 60Hz HDMI 2 0 DisplayPort 3840x2160 60Hz 3840x2160 30Hz The factory default setting DisplayPort v1 1 supports to the resolut...

Page 27: ...llowing table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 41 9W typ 80W max White Sleep Standby OFF No No 0 5W typ White blink Off OFF 0 5W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 3840 2160 Contrast 50 Brigh...

Page 28: ... higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together app...

Page 29: ... in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables Three adjacent lit sub pixels one white pixel Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots Black Dot Defects Black dot defects appear as pixels or sub pixels t...

Page 30: ... bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer ...

Page 31: ...ended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer care number for more details Philips Customer Care Center number listed below Local Standard Warranty Period Extended Warranty Period Total Warranty Period Depend on differe...

Page 32: ...8250 Local call tariff Mon to Fri 9am 6pm Poland MSI 48 0223491505 Local call tariff Mon to Fri 9am 6pm Portugal Mainteq 800 780 902 Free of charge Mon to Fri 8am 5pm Spain Mainteq 34 902 888 785 0 10 Mon to Fri 9am 6pm Sweden Infocare 46 08 632 0016 Local call tariff Mon to Fri 9am 6pm Switzerland ANOVO CH 41 02 2310 2116 Local call tariff Mon to Fri 9am 6pm United Kingdom Celestica 44 0207 949 0...

Page 33: ...sic Service I I c 7 727 3097515 Latvia NA ServiceNet LV 371 67460399 371 27260399 Lithuania NA UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia NA AMC 389 2 3125097 Moldova NA Comel 37322224035 Romania NA Skin 40 21 2101969 Russia NA CPS 7 495 645 6746 Serbia Montenegro NA Kim Tec d o o 381 11 20 70 684 Slovakia NA Datalan Service 421 2 49207155 Slovenia NA PC H and 386 1 530...

Page 34: ...n to Fri 9 00am 5 30pm Sat 9 00am 1 00pm Malaysia R Logic Sdn Bhd 603 5102 3336 Mon to Fri 8 15am 5 00pm Sat 8 30am 12 30am Pakistan TVONICS Pakistan 92 213 6030100 Sun to Thu 10 00am 6 00pm Singapore Philips Electronics Singapore Pte Ltd Philips Consumer Care Center 65 6882 3966 Mon to Fri 9 00am 6 00pm Sat 9 00am 1 00pm Taiwan FETEC CO 0800 231 099 Mon to Fri 09 00 18 00 Thailand Axis Computer S...

Page 35: ...ebird service centre 97 14 8837911 Sun to Thu 09 00 18 00 Uzbekistan Soniko Plus Private Enterprise Ltd 99871 2784650 Mon to Fri 09 00 18 00 Turkmenistan Technostar Service Centre 99312 460733 460957 Mon to Fri 09 00 18 00 Japan フィリップスモニターサポートセンター 0120 060 530 Mon to Fri 10 00 17 00 ...

Page 36: ...so refer to the Quick Start Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks...

Page 37: ...or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blurred Set the PC s display resolution to the same mode as monitor s recommended screen native resolution Green red blue dark and white dots...

Page 38: ... the desired resolution under Windows Control Panel with the Display properties Q5 What if I get lost when I am making monitor adjustments via OSD Ans Simply press the OK button then select Reset to recall all of the original factory settings Q6 Is the LCD screen resistant to scratches Ans In general it is recommended that the panel surface is not subjected to excessive shocks and is protected fro...

Page 39: ... in LCD panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases the burned in or atter imaging or ghost imaging will disappear gradually over a period of time after the power has been switche...

Page 40: ...HL FAQs Q1 I cannot see my mobile device image on the monitor screen Ans Please check if your mobile device is MHL certified You also need to have a MHL certified cable to connect the devices Make sure that you have connected to the MHL HDMI port and that correct input is selected on the Monitor via the input selector front bezel or OSD The product is officially MHL certified As this monitor is a ...

Page 41: ...lower quality on the large screen monitor display Q3 I cannot hear sound from the monitor display Ans Make sure your monitor display has built in speakers and the volume is turned on the monitor side and also on the mobile device side You may also want to use optional headphones If your monitor display does not have in built speakers then you can connect optional headphones to the output on the mo...

Page 42: ...l rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M6242PV1L ...

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