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8 Troubleshooting
This chapter summarizes the most common problems you could encounter with the purifier. If
you are unable to solve the problem with the information below, contact the Consumer Care
Center in your country.
Problem
Possible solution
The , , ,
indicators has been on
continuously.
The filter is full. Replace the filter and reset the purifier.
No air comes out of the air
outlet.
The purifier is not connected to the power supply. Plug the
purifier into the power supply and switch on.
The fan speed does not
change when the
mode
is activated.
In
mode, the fan speed is set to a very low level. If you
want to change the fan speed, press the button one or
more times to set the desired fan speed.
The Wi-Fi setup is not
successful
•
Check if the nework to which the purifier should
connect is a 2.4 GHz network. 5 GHz networks are not
supported.
•
Check if the purifier is within range of the Wi-Fi router.
You can try to locate the air purifier closer to the Wi-Fi
router.
•
Check if the network name is correct. The network name
is case sensitive.
•
Check if the Wi-Fi password is correct. The password is
case sensitive.
•
Retry the setup with the instructions in section ‘Set up the
Wi-Fi connection when the network has changed’.
•
The Wi-Fi connectivity can be interrupted by
electromagnetic or other interferences. Keep the
appliance away from other electronic devices that may
cause interferences.
•
Check if the mobile device is in airplane mode. Make sure
to have the airplane mode deactivated when connecting
to the Wi-Fi network.
•
Consult the help section in the APP for extensive and up-
to-date troubleshooting tips
I cannot operate the air
purifier through remote
control.
Make sure the air purifier is connected to the local router
and the local router is connected to the internet.
The airflow that comes out
of the air outlet is significantly
weaker than before.
•
The pre-filter is dirty. Clean the pre-filter (see ‘Clean the
pre-filter’).
•
Please check if you have removed all the packaging
material from the filters.
Summary of Contents for AC4373
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