15
EN
English
Problem
Possible solution
The Wi-Fi setup is
not successful�
• If the router your purifier is connected to is dual – band and
currently it is not connecting to a 2�4GHz network, please switch
to another band of the same router (2�4GHz) and try to pair your
purifier again� 5GHz networks are not supported�
• Web authentication networks are not supported�
• Check if the purifier is within range of the Wi-Fi router� You can try
to locate the air purifier closer to the Wi-Fi router�
• Check if the network name is correct� The network name is case-
sensitive�
• Check if the Wi-Fi password is correct� The password is case-
sensitive�
• Retry the setup with the instructions in section “Reset the Wi-Fi
connection”�
• The Wi-Fi connectivity can be interrupted by electromagnetic or other
interferences� Keep the appliance away from other electronic devices
that may cause interferences�
• Check if the mobile device is in airplane mode� Make sure to have
the airplane mode deactivated when connecting to the Wi-Fi
network�
• Consult the help section in the App for extensive and up-to-date
troubleshooting tips�
8 Guarantee and service
If you need information or if you have a problem, please visit the Philips website at
www�philips�com or contact the Philips Consumer Care Center in your country (you can find
its phone number in the worldwide guarantee leaflet)� If there is no Consumer Care Center in
your country, go to your local Philips dealer�
Order parts or accessories
If you have to replace a part or want to purchase an additional part, go to your Philips dealer
or visit www�philips�com/support�
If you have problems obtaining the parts, please contact the Philips Consumer Care Center in
your country (you can find its phone number in the worldwide guarantee leaflet)�
