Connections
HDMI
- Note that HDCP (High-bandwidth Digital Content
Protection) support can delay the time taken for a TV
to display content from an HDMI device.
- If the TV does not recognise the HDMI device and
no picture is displayed, switch the source from
one device to another and back again.
- If there are intermittent sound disruptions, make
sure that output settings from the HDMI device
are correct.
- If you use an HDMI-to-DVI adapter or HDMI-to-DVI
cable, make sure that an additional audio cable
is connected to AUDIO IN (mini-jack only), if
available.
EasyLink does not work
- Make sure that your HDMI devices are HDMI-CEC
compatible. EasyLink features only work with devices
that are HDMI-CEC compatible.
No volume icon shown
- When a HDMI-CEC audio device is connected this
behaviour is normal.
Photos, videos and music from a USB device do not
show
- Make sure that the USB storage device is set to
Mass Storage Class compliant, as described in
the storage device's documentation.
- Make sure that the USB storage device is
compatible with the TV.
- Make sure that the audio and picture file formats are
supported by the TV.
Choppy playback of USB files
- The transfer performance of the USB storage device
may limit the data transfer rate to the TV
which causes poor playback.
Wi-Fi, Internet and Bluetooth®
Wi-Fi network not found or distorted
• Microwave ovens, DECT phones or other Wi-Fi
802.11b/g/n/ac devices in your proximity might
disturb the wireless network.
• Make sure that the firewalls in your network allow
access to the display's wireless connection.
• If the wireless network does not work properly in
your home, try the wired network installation.
Internet does not work
• If the connection to the router is OK, check the
router connection to the Internet.
The PC and Internet connection are slow
• Look in your wireless router's user manual for
information on indoor range, transfer rate and other
factors of signal quality.
• Use a high-speed (broadband) Internet connection
for your router.
DHCP
• If the connection fails, you can check the DHCP
(Dynamic Host Configuration Protocol) setting of the
router. DHCP should be switched on.
Bluetooth® lost connection
• Places with a high amount of wireless activity -
apartments with lots of wireless routers - can hamper
the wireless connection.
10.2
Online Help
To solve any Philips TV related problem, you can
consult our online support. You can select your
language and enter your product model number.
Go to
On the support site you can find your country's
telephone number to contact us as well as answers to
frequently asked questions (FAQs). In some countries,
you can chat with one of our collaborators and ask
your question directly or send a question by email.
You can download new TV software or the manual to
read on your computer.
10.3
Support and Repair
For support and repair, call the Consumer Care
hotline in your country. Our service engineers will take
care of a repair, if necessary.
Find the telephone number in the printed
documentation that came with the TV.
Or consult our
website
country if needed.
TV model number and serial number
You might be asked to provide the TV product model
number and serial number. Find these numbers on
the packaging label or on the type label on the back
or bottom of the TV.
Warning
Do not attemp to repair the TV yourself. This may
cause severe injury, irrepairable damage to your TV or
void your warranty.
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