11
Help and Support
11.1
Troubleshooting
Switch On and Remote Control
The display does not switch on
• Disconnect the power cable from the power outlet.
Wait for one minute then reconnect it.
• Make sure that the power cable is securely
connected.
Creaking sound at startup or switch off
When you are switching the display on, off or to
standby, you hear a creaking sound from
the display chassis. The creaking sound is due to
the normal expansion and contraction of
the display as it cools and warms up. This does not
affect performance.
Display does not respond to the remote control
The display requires some time to start up. During
this time, the display does not respond to the
remote control or display controls. This is normal
behaviour.
If the display continues to be unresponsive to the
remote control, you can check if the remote control is
working by means of a mobile phone camera. Put the
phone in camera mode and point the remote control
to the camera lens. If you press any key on the
remote control and you notice the infra red LED
flicker through the camera, the remote control is
working. The display needs to be checked.
If you do not notice the flickering, the remote control
might be broken or its batteries are low.
This method of checking the remote control is not
possible with remote controls which are wirelessly
paired with the display .
The display goes back to standby after showing
the Philips startup screen
When the display is in standby, a Philips startup
screen is displayed, then the display returns to
standby mode. This is normal behaviour. When
the display is disconnected and reconnected to the
power supply, the startup screen is displayed at the
next startup. To switch on the display from standby,
press
on the remote control or on the display .
The standby light keeps on blinking
Disconnect the power cable from the power outlet.
Wait 5 minutes before you reconnect the power
cable. If the blinking reoccurs, contact
Philips display Consumer Care.
Picture
No picture / distorted picture
• Make sure that the antenna is properly connected to
the display.
• Make sure that the correct device is selected as the
display source.
• Make sure that the external device or source is
properly connected.
Sound but no picture
• Make sure that the picture settings are set correctly..
Poor picture from a device
• Make sure that the device is connected properly.
• Make sure that the picture settings are set correctly.
Picture does not fit the screen
Change to a different picture format.
Picture position is incorrect
Picture signals from some devices may not fit the
screen correctly. Check the signal output of the
connected device.
Computer picture is not stable
Make sure that your PC uses the supported resolution
and refresh rate.
Sound
No sound or poor sound quality
If no audio signal is detected, the display
automatically switches the audio output off — this
does not indicate malfunction.
• Make sure that the sound settings are correctly set.
• Make sure that all cables are properly connected.
• Make sure that the volume is not muted or set to
zero.
• Make sure that the display audio output is
connected to the audio input on the Home Theatre
System.
Sound should be heard from the HTS speakers.
• Some devices may require you to manually enable
HDMI audio output. If HDMI audio is already enabled,
but you still do not hear audio, try changing the digital
audio format of the device to PCM (Pulse Code
Modulation). Refer to the documentation
accompanying your device for instructions.
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