27
EN
Contact us
If you cannot resolve your problem, refer to
the FAQs for this product at www.philips.com/
support.
If the problem remains unresolved, contact
Philips Consumer Care in your country as
listed in the Addendum.
Warning
•
Do not attempt to repair the product yourself.
This may cause severe injury, irreparable
damage to your product or void your
warranty.
Note
•
Make a note of your TV model and serial
number before you contact Philips. These
numbers are printed on the back of the TV
and on the packaging.
Sound issues
There is a picture but sound quality is poor:
Note
•
If no audio signal is detected, the TV
automatically switches the audio output off —
this does not indicate malfunction.
•
Check that all cables are properly
connected.
•
Check that the volume is not set to 0.
•
Check that the sound is not muted.
There is a picture but the sound quality is poor:
•
Check that the sound settings are
correctly set.
There is a picture but sound comes from one
speaker only:
•
Verify that sound balance is set to the
centre.
HDMI connection issues
There are problems with HDMI devices:
•
Note that HDCP (High-bandwidth Digital
Content Protection) support can delay
the time taken for a TV to display content
from a HDMI device.
•
If the TV does not recognise the HDMI
device and no picture is displayed, try
switching the source from one device to
another and back again.
•
If there are intermittent sound
disruptions, check that output settings
from the HDMI device are correct.
•
If you use an HDMI-to-DVI adapter
or HDMI-to-DVI cable, check that an
additional audio cable is connected to
AUDIO IN (mini-jack only).
Computer connection issues
The computer display on the TV is not stable:
•
Check that your PC uses the supported
resolution and refresh rate.
•
Set the TV picture format to unscaled.
Summary of Contents for 42PFL5506/V7
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