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For the C,E,T, V and X models, your monitor will
be picked-up at your address, repaired in our
Certified Service Center and Return back to your
address within 7 working days after it’s picked up.
If no Repair can be fulfilled within 10 working days
after the unit is picked up then a replacement
monitor of at least an equivalent monitor will be
shipped to you.
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the swap
monitor the warranty period remains equal to
that of your original monitor, being 24 months as
from the purchase date of your original monitor
For the B, P and S models, your monitor will be
swapped by at least an equivalent monitor in
case of defects provided for under the warranty
coverage. Its Philips aim to exchange the swap
unit within 48 hours after the request for service
however for remote areas like Island or other
geographically difficult to reach area, its Philips aim
to have an exchange time within 72 hours.
The swap monitor remains yours and Philips
keeps the defective/original monitor. For the swap
monitor the warranty period remains equal to
that of your original monitor, being 36 months as
from the purchase date of your original monitor.
What is excluded?
The Philips Warranty applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's
name and model and production number of the
product.
The Philips Warranty may not apply if:
• The documents have been altered in any way
or made illegible;
• The model or production number on the
product has been altered, deleted, removed or
made illegible;
• Repairs or product modifications and
alterations have been executed by unauthorized
service organizations or persons;
• Damage is caused by accidents including but
not limited to lightning, water or fire, misuse or
neglect;
• Reception problems caused by signal
conditions or cable or antenna systems outside
the unit;
• Defects caused by abuse or misuse of the
monitor;
• Product requires modification or adaptation to
enable it to comply with local or national technical
standards, which apply in countries for which the
product was not originally designed, manufactured,
approved and/or authorized. Therefore always
check whether a product can be used in a specific
country.
• Note that products that are not originally
designed, manufactured, approved and/or
authorized for usage within the Philips countries,
do not apply to the Philips F1rst Choice Warranty.
In these cases the Philips global warranty terms
are valid.
Just a click away
In case of any problems, we advise you to read the
operating instructions carefully or go to the http://
www.philips.com/support website for additional
support.
Just a phone call away
In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully or go to the http://www.philips.com/
support website for additional support before
contacting the Philips helpdesk.
To solve your problem quickly, please prepare
the following details before contacting the Philips
helpdesk:
• Philips type number
• Philips serial number
• Purchase date (copy of purchase may be
required)
• PC environment Processor:
6. Customer care and warranty
