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ROMANIA

Blue Ridge Int'l Computers SRL

115, Mihai Eminescu St., Sector 2

RO - 020074 Bucharest

Tel: +40 21 2101969

SERBIA & MONTENEGRO

Kim Tec d.o.o.
Viline vode bb, Slobodna zona
Beograd L12/3
11000 Belgrade
Serbia
Tel. +381 11 20 70 684

SLOVAKIA

General Consumer Information Center
0800004551
Datalan Servisne Stredisko
Puchovska 8
SK - 831 06 Bratislava

Tel: +421 2 49207155
Email: [email protected]

SLOVENIA
PC HAND

Brezovce 10
SI - 1236 Trzin

Tel: +386 1 530 08 24
Email: [email protected]

RUSSIA

CPS
18, Shelepihinskaya nab.

123290 Moscow

Russia
Tel. +7(495)797 3434

TURKEY

See warranty card for local support

Central Turkey:

Tecpro

Telsizler Mah. 10

Kagithana, Istanbul, Turkey

Tel: +90 212 444 4 832

UKRAINE

Comel
Shevchenko street 32

UA - 49030 Dnepropetrovsk
Tel: +380 562320045

www.csp-comel.com LLC Topaz Company

Topaz-Service Company,

Mishina str. 3,

Kiev
Ukraine-03151

Tel: +38 044 245 73 31

In order to avoid unnecessary inconvenience,
we advise you to read the operating instructions
carefully before contacting your dealer. If you have
questions which your dealer cannot answer or
any related question please contact the Philips

Consumer Information Centers or via:
Website: http://www.philips.com

Latin America

TO GET WARRANTY SERVICE IN ARGENTINA
and BRAZIL.
Please contact Philips at:
Brazil :
Consumer care number : 0800-7254101
E-mail address : [email protected]
Monday to Friday:
8:00am - 8:00pm

Argentina :
Consumer care number : 0800 3330 856
E-mail address : [email protected]
Monday to Friday:
8:00am - 8:00pm

BRAZIL
Company : See ASP-BRZ
Address : Rod. Anhanguera, Km 49 Pista Sul -
Bairro: Terra Nova - Jundiaí/SP

CEP 13210-877 – Brasil

Tel: 55 11 4531-8438
Email: [email protected]

6. Customer care and warranty

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Summary of Contents for 273E3

Page 1: ...EN User manual 1 Customer care and warranty 30 Troubleshooting FAQs 45 273E3 www philips com welcome ...

Page 2: ...onitor 5 2 3 Remove Base Stand and Base 7 3 Product information 9 3 1 Smartimage Lite 9 3 2 SmartContrast 10 3 3 SmartControl Lite 11 3 4 Philips Pixel Defect Policy 18 4 Technical Specifications 20 4 1 Resolution Preset Modes 23 4 2 Automatic PowerSaving 23 5 Regulatory Information 24 6 Customer care and warranty 30 7 Troubleshooting FAQs 45 7 1 Troubleshooting 45 7 2 SmartControl Lite FAQs 47 7 ...

Page 3: ... your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center 1 Important Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation Maintenance To protect your monitor from possible damage do not put excessive pressure on the LCD ...

Page 4: ...er Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this manual have been followed 1 2 Notational Descriptions The following subsection...

Page 5: ...hat serves your household or the store at which you purchased the product Your new monitor contains materials that can be recycled and reused Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separable into mono ...

Page 6: ...rt the base stand into the base column VGA optional DVI optional Register your product and get support at www philips com welcome 273E3 Quick Start 2 0 1 1 K o n i n k l i j k e P h i l i p s E l e c t r o n i c s N V A l l rights reserved Unauthorized duplication is a violation of applicable laws Made and printed in C h i n a V e r s i o n M 3 2 7 3 E E 1 T Q 7 0 G 2 7 C 1 8 1 3 1 A Monitor drive...

Page 7: ...f your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Front view product description To access the OSD menu Return to previous OSD level Change to 4 3 display To switch monitor s power on and off To adjust the OSD menu To change the signal i...

Page 8: ...ow is an overall view of the structure of the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Input VGA DVI available for selective models Picture Wide screen 4 3 0 100 0 100 On Off Picture Format Brightness Contrast SmartContrast OSD Settings 0 100 0 100 Off 1 2 3 4 5 10 20 30 60 Horizontal Vertical Tran...

Page 9: ...tion alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 2 3 Remove Base Stand and Base Remove the Base Stand Before you start disassembling the monitor base please follow the instructions below to avoid damage or injury 1 Place the monitor face down on a smooth surface taking care to avoid scratching or damaging the screen 2 Press the locking clips to det...

Page 10: ...A standard mounting applications 1 Remove the 3 screw covers 2 Remove the 3 screws and then remove the base from the monitor Note This monitor accepts a 100mm x 100mmVESA Compliant mounting interface 100mm 100mm 2 Setting up the monitor ...

Page 11: ...t types of content dynamically adjusting brightness contrast color and sharpness in real time Whether you re working with text applications displaying images or watching a video Philips SmartImage Lite delivers great optimized monitor performance Why do I need it You want a monitor that delivers optimized display all your favorite types of content SmartImage Lite software dynamically adjust bright...

Page 12: ... the content you are displaying in real time to adjust colors and control backlight intensity This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games There are three modes to be selected Standard Internet Game Standard Enhances text and dampens brightness to increase readability and reduce eye strain This mode significantly enhances...

Page 13: ...liant eye catching animated Icon based software is ready to enhance your experience with Philips monitors Installation Follow the instruction and complete the installation You can launch after installation is completed If you want to launch later you can either click the shortcut on desktop or toolbar First launch Wizard The first time after installation of SmartControl Lite it will automatically ...

Page 14: ...ne Adjust menu Adjust Menu allow you to adjust Brightness Contrast Focus Position and Resolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation 3 Product information ...

Page 15: ... on your input Example for Color Calibration 1 Show Me starts color calibration tutorial 2 Start starts the 6 step color calibration sequence 3 QuickView loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view buttons 6 Must have patent...

Page 16: ...y default Enable Context menu displays SmartControl Lite selections for Select Preset andTune Display in the desktop right click context menu Disabled removes SmartControl Lite from the right click context menu EnableTaskTray icon is checked On by default Enable context menu shows the task tray menu for SmartControl Lite A right click on the task tray icon displays the menu options for Help Techni...

Page 17: ...ble All other SmartControl Lite tabs are not available Display the Source instruction pane and current input source setting On single input displays this pane will not be visible Options Audio Will only be active when selecting Audio from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available 3 Product information ...

Page 18: ...ve menu The Context Sensitive menu is Enabled by default If Enable Context Menu has been checked in the Options Preferences pane then the menu will be visible The Context Menu has four entries SmartControl Lite When selected the About Screen is displayed Select Preset Provides a hierarchical menu of saved presets for immediate use A check mark shows the currently selected preset Facoty Preset can ...

Page 19: ...anding and checks the user s version against the most current available About Displays detailed reference information product version release information and product name Exit Close SmartControl Lite To run SmartControl Lite again either select SmartControl Lite from Program menu double click the desktop PC icon or restart the system Task Tray Menu Disabled When theTaskTray is disabled in the pref...

Page 20: ...f pixel defects that are more noticeable than others This policy is valid worldwide Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pixel When all are dark the three colored sub pixels t...

Page 21: ...ring the warranty period aTFT LCD panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABL...

Page 22: ...e 170 H 160 V C R 10 Picture Enhancement SmartImage Lite Display colors 16 7 M Vertical refresh rate 56Hz 76Hz Horizontal Frequency 30kHz 83kHz sRGB YES Connectivity Signal input DVI D digital VGA Analog Input Signal Separate Sync Sync on Green Convenience User Convenience OSD Languages English French German Italian Russian Spanish Simplified Chinese Portuguese Turkish Other convenience Kensington...

Page 23: ... 50Hz 3Hz Normal Operation typcial 25 15W 25 10W 25 10W Sleep 0 5W 0 5W 0 5W Off 0 5W 0 5W 0 5W Heat Dissipation AC InputVoltage at 100VAC 5VAC 50Hz 3Hz AC InputVoltage at 115VAC 5VAC 60Hz 3Hz AC InputVoltage at 230VAC 5VAC 50Hz 3Hz Normal Operation 82 13BTU hr 82 09BTU hr 82 06BTU hr Sleep 2 09BTU hr 2 09BTU hr 2 09BTU hr Off 2 09BTU hr 2 09BTU hr 2 09BTU hr 4 Technical Specifications ...

Page 24: ... m Non operation 40 000 ft 12 192 m MTBF 50 000hrs Environmental ROHS YES EPEAT Silver www epeat net Packaging 100 recyclable Compliance and standards Regulatory Approvals CE Mark FCC Class B SEMKO TÜV GS TÜV Ergo UL cUL Energy star 5 0 TCO 5 0 Cabinet Color Black Black Finish Texture Texture Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net f...

Page 25: ...put H freq kHz Resolution V freq Hz 31 47 720x400 70 09 31 47 640x480 59 94 35 00 640x480 66 67 37 86 640x480 72 81 37 50 640x480 75 00 37 88 800x600 60 32 46 88 800x600 75 00 48 36 1024x768 60 00 60 02 1024x768 75 03 63 89 1280x1024 60 02 79 98 1280x1024 75 03 55 94 1440x900 59 89 70 64 1440x900 74 98 65 29 1680x1050 59 95 67 50 1920x1080 60 00 Power Management Definition VESA Mode Video H sync V...

Page 26: ...t laboratory TCO Certified represents one of the toughest certifications for displays worldwide Some of the Usability features of the TCO Displays 5 0 requirements Visual Ergonomics Good visual ergonomics in order to improve the working environment for the user and to reduce sight and strain problems Important parameters are Light levels without color tint Uniform color and luminance Wide color ga...

Page 27: ...der consensus process supported by US EPA EPEAT system helps purchasers in the public and private sectors evaluate compare and select desktop computers notebooks and monitors based on their environmental attributes EPEAT also provides a clear and consistent set of performance criteria for the design of products and provides an opportunity for manufacturers to secure market recognition for efforts ...

Page 28: ...ion between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied ...

Page 29: ...la réception des signaux de radio ou de télévision ce qui peut être décelé en fermant l équipement puis en le remettant en fonction l utilisateur pourrait essayer de corriger la situation en prenant les mesures suivantes Réorienter ou déplacer l antenne de réception Augmenter la distance entre l équipement et le récepteur Brancher l équipement sur un autre circuit que celui utilisé par le récepteu...

Page 30: ...ated near the equipment and easily accessible A protection mark B confirms that the equipment is in compliance with the protection usage requirements of standards PN 93 T 42107 and PN 89 E 06251 North Europe Nordic Countries Information Placering Ventilation VARNING FÖRSÄKRA DIG OM ATT HUVUDBRYTARE OCH UTTAG ÄR LÄTÅTKOMLIGA NÄR DU STÄLLER DIN UTRUSTNING PÅPLATS Placering Ventilation ADVARSEL S Ø R...

Page 31: ... die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt werden 2 nur original Ersatzteile verwendet werden 3 bei Ersatz der Bildröhre nur eine b...

Page 32: ... performance ease of use and ease of installation Should you encounter any difficulties while installing or using this product please contact the Philips helpdesk directly to benefit from your Philips Warranty conditions This service warranty entitles you to get a solution depending on the model you purchased when your monitor turns out to be faulty or defective What is covered The Philips West Eu...

Page 33: ...ty may not apply if The documents have been altered in any way or made illegible The model or production number on the product has been altered deleted removed or made illegible Repairs or product modifications and alterations have been executed by unauthorized service organizations or persons Damage is caused by accidents including but not limited to lightning water or fire misuse or neglect Rece...

Page 34: ...upport Contact Information for West European region Germany 49 01803 386 853 0 09 United Kingdom 44 0207 949 0069 Local call tariff Ireland 353 01 601 1161 Local call tariff Spain 34 902 888 785 0 10 Finland 358 09 2290 1908 Local call tariff France 33 082161 1658 0 09 Greece 30 00800 3122 1223 Free Of Charge Italy 39 840 320 041 0 08 Netherlands 31 0900 0400 063 0 10 Denmark 45 3525 8761 Local ca...

Page 35: ...ick him up or it will be returned back to your address within 10 working days started when the defect units arrived in our service center If no Repair can be fulfilled within 10 working days after the unit is picked up then a replacement monitor of at least an equivalent monitor will be given to you The replacement monitor remains yours and Philips keeps the defective original monitor For the repl...

Page 36: ...ned manufactured approved and or authorized or repair of products damaged by these modifications incidental or consequential damages resulting from the product Some states do not allow the exclusion of incidental or consequential damages so the above exclusion may not apply to you This includes but is not limited to prerecorded Please note that the product is not defective under this guarantee in ...

Page 37: ...Care Center 877 835 1838 or 919 573 7855 In U S A Puerto Rico and U S Virgin Islands all implied warranties including implied warranties of merchantability and fitness for a particular purpose are limited in duration to the duration of this express warranty But because some states do not allow limitations on how long an implied warranty may last this limitation may not apply to you TO GET WARRANTY...

Page 38: ...tees free of charge labor and replacement parts irrespective of the country where it is repaired during a period of 12 months from date of purchase This international Philips guarantee complements the existing national guarantee obligations to you of dealers and Philips in the country of purchase and does not affect your statutory rights as a customer The Philips guarantee applies provided the pro...

Page 39: ...BA M Bogdanovich str 155 BY 220040 Minsk Tel 375 17 217 33 86 Service BY Petrus Brovky st 19 101 B 220072 Minsk Belarus BULGARIA LAN Service 140 Mimi Balkanska Str Office centerTranslog 1540 Sofia Bulgaria Tel 359 2 960 2360 www lan service bg CZECH REPUBLIC A Support General Consumer Information Center 800 100 697 CROATIA Renoprom d o o Ljubljanska 4 Sv Nedjelja 10431 Croatia Tel 385 1 333 0974 E...

Page 40: ...0 562320045 www csp comel com LLCTopaz Company Topaz Service Company Mishina str 3 Kiev Ukraine 03151 Tel 38 044 245 73 31 In order to avoid unnecessary inconvenience we advise you to read the operating instructions carefully before contacting your dealer If you have questions which your dealer cannot answer or any related question please contact the Philips Consumer Information Centers or via Web...

Page 41: ...9 00am 6 00pm Sat 9 00am 1 00pm Macau Company Smart PixelsTechnology Ltd Address RUA DO PE ANT ROLIZ NO 2H R C SL A HONG FOK KOK MACAU 澳門羅神父街鴻福閣二號H舖 Tel 853 0800 987 Fax 853 2855 2228 E mail service smartpixels com hk Service hours Mon To Fri 9 00am 6 00pm Sat 9 00am 1 00pm India Company REDINGTON INDIA LTD Address SPL Guindy House 95 Mount Road Chennai 600032 India Tel 1 800 425 6396 E mail trals...

Page 42: ...r Service Address Mubarak manzil 39 Garden Road Saddar Karachi 74400 Tel 9221 2737411 16 Fax 9221 2721167 E mail care philips com Service hours Mon Sat 09 30am 1 00pm 2 00pm 5 30pm Philippines Company Glee Electronics Inc Address Unit 1103 1104 11FTheTaipan Place Bldg F Ortigas Center Pasig City Tel 02 633 4533 to 34 02 637 6559 to 60 Fax 02 6334563 E mail jim gawsont glee com ph Service hours Mon...

Page 43: ... Tel 84 5113 562666 Fax 84 5113 562662 E mail nhieptv fpt com vn Service hours Mon To Fri 8 00am 12 00am 1 30pm 5 30pm Sat 8 00am 12 00am Africa South Africa Company name SylvaraTechnologies Pty Ltd Address Ho Address Palm Springs Centre Christoffel RoadVan Riebeeck Park Kempton Park South Africa Tel 27878084456 Fax 2711 391 1060 E mail customercare philipssupport co za Service hours Mon Fri 08 00...

Page 44: ...y for the replacement or repair of all parts and for all labor charges All parts including repaired and replaced parts are covered only for the original warranty period When the warranty on the original product expires the warranty on all replaced and repaired products and parts also expires WHAT IS EXCLUDED Your warranty does not cover Labor charges for installation or setup of the product adjust...

Page 45: ...t liable under any circumstances for any direct indirect special incidental or consequential damages howsoever incurred even if notified of the possibility of such damages REMEMBER Please record the model and serial numbers found on the product below MODEL ______________________________ SERIAL _______________________________ This warranty gives you specific legal rights You may have other rights w...

Page 46: ...ted by unauthorized service organizations or persons damage is caused by accidents including but not limited to lightning water or fire misuse or neglect Please note that the product is not defective under this guarantee in the case where modifications become necessary in order for the product to comply with local or national technical standards which apply in countries for which the product was n...

Page 47: ...has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnect the monitor fro...

Page 48: ...lways activate a moving screen saver program when you leave your monitor unattended Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content Severe burn in or after image or ghost image symptoms will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Image appears distorted Text is fuzzy or blur...

Page 49: ...adaptor is one of the above mentioned brands try to download the most updated graphic adaptor driver from corresponding companies web site Install the driver Remove SmartControl Lite and re install it once more If it is still not working we are sorry that the graphic adaptor is not supported Please visit Philips website and check if an updated SmartControl Lite driver is available Q4 When I click ...

Page 50: ... These are the driver files for your monitor Follow the instructions in your user manual to install the drivers Your computer may ask you for monitor drivers inf and icm files or a driver disk when you first install your monitor Follow the instructions to insert the companion CD ROM included in this package Monitor drivers inf and icm files will be installed automatically Q4 How do I adjust the re...

Page 51: ...with standard PCs Macs and workstations You may need a cable adapter to connect the monitor to your Mac system Please contact your Philips sales representative for more information Q10 Are Philips LCD monitors Plug and Play Ans Yes the monitors are Plug and Play compatible with Windows 7 Vista XP NT Mac OSX Linux Q11 What is Image Sticking or Image Burn in or After Image or Ghost Image in LCD pane...

Page 52: ...hts reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice Version M3273EE1T ...

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