Service Modes and Fault Finding
5.
Specifications
•
Ignore “Service unfriendly modes”.
•
Set the screen mode to full
screen (all contents on screen is visible).
•
After leaving the Customer Service Mode, the original
settings are restored.
•
Possibility to use “CH+” or “CH-” for channel surfing, or
enter the specific channel number on the RC.
Figure 5-2 CSM Menu
How to Activate CSM
Press the Menu button first and quickly press “123654” on the
remote.
Note
: Activation of the CSM is only possible if there is no (user)
menu on the screen!
The TV set can be identified from this screen by looking at the
model and serial no.
Contents of CSM
•
USB Logging
•
Video Settings
•
Audio Settings
•
Options 1
•
Options 2
•
Options 3
•
Tuning Settings
•
Source Settings
•
Diagnostic
•
USB Operations
How to Navigate
The user can not navigate through the menus. Only USB
Logging option is available. Press Left or Right button on the
remote to set this option as On or Off.
5.3
Software Upgrading
5.3.1
Description
It is possible for the user to upgrade the main software via the
USB port. This allows replacement of a software image in a
stand alone set. A description on how to upgrade the main
software can be found in the DFU or on the Philips website.
5.3.2
Introduction
Philips continuously tries to improve its products, and it’s
recommend that the TV software is updated when updates are
available. Software update files can be obtained from the
dealer or can be downloaded from the following websites:
http://www.philips.com/support
Preparing a portable memory for software upgrade
The following requirements have to be met:
1.
A personal computer connected to the Internet.
2.
An archive utility that supports the ZIP-format (e.g. Win Zip
for Windows or Stuff lt for Mac OS).
3.
A USB flash drive (preferably empty).
Note:
1.
Only FAT/DOS-formatted flash drives are supported.
2.
Only use software update files that can be found on the
http://www.philips.com/support
5.3.3
Check the current TV software version
Before starting the software upgrade procedure, it is advised to
check that what the current TV software:
1.
Press the Menu button followed by “123654” buttons
consecutively on the remote control.
2.
Use the up/down cursor keys to find the software version.
If the current software version of the TV is the same as the
latest update file found on
http://www.philips.com/support
, it is
not necessary to update the TV software.
5.3.4
Download the latest software
1.
Point the web browser to
http://www.philips.com/support
.
2.
Find information and software related to the TV.
3.
Select the latest software update file and download it to the
PC.
4.
Insert a USB flash drive into one of the USB ports of the
PC.
5.
Decompress the downloaded ZIP file and copy it to the root
directory of the USB flash drive.
5.3.5
Update the TV software
1.
Unplug the mains power cord from your TV.
2.
Insert the USB flash drive that contains the software
update files.
3.
Press and hold the OK button.
Note:
If the USB flash drive is not detected after power up,
disconnect it and re-insert it.
4.
Plug the mains power cord back in while holding the OK
button.
5.
The led light will start to flash and blink.
6.
The first time installation menu will appear.
7.
Restart your TV. Your TV has now been updated.
Note:
•
Do not remove the USB flash drive during the software
update.
•
If a power failure occurs during the update, do not remove
the USB flash drive from the TV. The TV will continue the
software update as soon as the power comes up again.
•
If an error occurs during the update retry the procedure or
contact the dealer.
•
We do not recommend downgrading to an older version.
•
Once the upgrade is finished, use the PC to remove the TV
software from the USB portable memory.
5.3.6
How to Copy NVM Data to/from USB
Note:
This function is only valid for hotel TV.
Copy to USB
There are two steps and both are independent of each other.
For welcome image downloading to USB, there should be
DowmloadWelcomeScreen.mb82 file in USB ROOT. Copy the
updated welcome image to USB in directory “welcome_image”
as “hotel_wel.png”.
Copy NVRAM data (service list, preferences, etc.) to USB
device. On Phoenix platform, all NVRAM data is stored in
8x32KB Flash files named as “nvblock_... .bin”. When “Copy to
USB” is selected, those files are copied from TV to USB. Then
they can be used for various purposes such as testing on
another TV or testing/debugging on observatory etc. Note that
USB should be plugged before this operation. A new folder will
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