17
The induction hob
cannot be turned
on.
No power.
Make sure the induction hob is
connected to the power supply
and that it is switched on.
Check whether there is a power
supply in your home or area. If
you’ve checked everything and
the problem persists, please call
Customer Service Hotline.
The touch controls
are not responding.
The controls are locked.
Unlock the controls. See section
‘Using your induction cooktop’
for instructions.
The touch controls
are
difficult
to
operate.
There may be a slight film
of water over the controls
or you may be using the
tip of your finger when
touching the
controls.
Make sure the touch control
area is dry and use the ball of
your finger when touching the
controls.
The glass is being
scratched.
Use
of
rough-edged
cookware;
abrasive
scourer
or
cleaning
products may be the
cause.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction
of
your
cookware
(layers
of
different metals vibrating
differently).
This is normal for cookware and
does not indicate a fault.
The induction hob
makes
a
low
humming
noise
when used on high
power setting.
This is caused by the
technology of induction
cooking.
This is normal, but the noise
should be lower down or
disappear completely when you
decrease the heat setting.
Fan noise coming
from the induction
hob.
A cooling fan built into
your induction hob is on to
prevent the electronic
spare
parts
from
overheating.
It
may
continue to run even after
the induction hob is off
This is normal and no action is
required. Do not switch the
main power off while the fan is
running.
Cookware is not
being heat up while
display lights up.
The induction hob cannot
detect
the
cookware
because
it
is
not
compatible with induction
cooking.
The cookware is too small
for the cooking zone or
not properly placed.
Use cookware suitable for
induction cooking. See section
‘Choosing the right cookware’.
Always put the cookware in the
center of zone and make sure
that it matches the size of the
cooking zone.
