150Mbps Wireless N Router
www.phicomm.com
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Appendix A: Troubleshooting
Appendix A: Troubleshooting
1.
PHICOMM Setup cannot find my Router.
If PHICOMM Setup is not able to communicate with your Router during installation, please
check the following items:
1)
Ensure that the router and modem are both on.
2)
Make sure the computer goes into the LAN port of the router.
3)
Make sure the DSL modem goes into the WAN port of the router.
4)
There may be firewall software on your computer preventing an outgoing connection.
You may choose to temporarily disable this software before attempting setup.
5)
Unplug the Routers power supply for 10 seconds, then plug it back in.
2.
The DSL telephone line does not fit into the Router’s Internet port.
The Router does not replace your modem. You still need your DSL modem to work with the
Router. Connect the telephone line to the DSL modem, and then insert the setup CD into
your computer. Follow the QIG to install your router.
3.
I cannot login the router’s web management page.
1)
Make sure the computer goes into the LAN port of the router.
2)
Check the computer’s IP address, make sure the IP address is obtained automatically, for
details please refer to the section of Configure the Computers IP Address in this manual.
3)
Make sure you put 192.168.0.1 into the address bar, not the search bar.
4)
Check your web browser, make sure the Proxy server is unchecked. Take Internet
Explorer as an example, go to Tools>Internet Options>Connections>LAN Settings,
uncheck Use a proxy server for your LAN.
5)
If it tells you the username or password is error, and you cannot remember the new one,
please reset router by pressing reset button for at least 6 seconds, and then try to login
with default username and password (admin/admin).
4.
The computer cannot connect to the Internet.
1)
Make sure the DSL/cable modem goes into the WAN port of the router.
2)
Make sure the computer goes into the LAN port of the router.
3)
Ensure that the router and modem are both on.
4)
Unplug the router, connect your computer to the modem directly, check the internet is
working or not through your modem.
