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My camera will not work if it is not plugged into the router with the Ethernet cable.
o
Go to the Facebook application and click on Edit Wi-Fi button. Scan for your available Wi-Fi networks
and choose one. Add your network password. Click Save.
o
Disconnect the Ethernet cable from the camera. Unplug the camera. Unplug the router. Wait 15 seconds.
o
Plug in the router and wait for Wi-Fi to come back online.
My camera is not responding to the direction arrows. It moves too fast or slow, or moves when I have
stopped pressing the arrow.
o
The pan/tilt of the camera and speed will depend on your internet speed.
o
You may also need to refresh your browser.
Who can see my SocialPet camera?
o
Only friends you invite to your
Social
Pet application can see your camera stream. You may choose
permissions for camera capabilities under the Invite Friends tab on the app.
Photos my friends take do not appear on my Facebook newsfeed.
o
Only photos you take of your pet will directly appear on your newsfeed. Photos your friends take will appear
on your timeline, and you can then choose to share those photos. Once you have done so, they will appear
on your Facebook newsfeed.
The video feed page has television static where the video should be.
o
Click the “Turn On” button to turn on the video feed.
My camera lost its settings. How do I prevent this from happening again?
o
Your camera may lose its settings if it is unplugged from the outlet. To turn your camera off, you should
always do so via the
Socia
lPet application. This will prevent your camera from losing its settings the next
time it is turned off.
My camera doesn’t have a Reset button.
o
The reset button in recessed in a small hole on the bottom of the camera. To press the reset button, push
a pin or paper clip straight into the hole and hold it for 30 seconds.
I don’t have an Ethernet connection. How do I connect my camera?
o
Make sure that you are using an actual, physical internet connection through a wireless internet router.
The
Social
Pet camera will NOT connect to a wireless hotspot or mobile hotspot. There must be a wireless
internet router for the Ethernet cord to plug into for setup.
My camera will not connect to my internet. How do I connect?
o
Make sure that you are using an actual, physical internet connection through a wireless internet router.
The
Social
Pet camera will NOT connect to a wireless hotspot or mobile hotspot. There must be a wireless
internet router for the Ethernet cord to plug into for setup.
My camera will not reset.
o
Push a pin or paper clip straight into the hole on the bottom of the camera and hold it for 30 seconds.
After you have released the reset button, wait an additional 30 seconds and the camera will begin to spin.
After the camera spins for a full cycle, the camera has been successfully reset.
