TROUBLESHOOTING
The answers to these questions should help you solve any problem you have with this system. If
they do not, please contact the Customer Care Centre or visit our website at www.petsafe.net.
My pet is not responding
when I press a button.
• Check to see if the Receiver Collar has been turned on.
• If your range has reduced from the first time you have
used it, please check to see if the battery is low in either
the Handheld Remote or Receiver Collar.
• You can verify the Receiver Collar is delivering
Stimulation to your pet by placing the Test Light,
enclosed in your kit, on the Receiver Collar. Please refer
to the “Test Light Instructions” section for details.
• Increase the Static Stimulation Level. Refer to “Find the Best
Stimulation Level For Your Pet” for more information.
• Make sure the Receiver Collar’s Contact Points are
placed snugly against your pet’s skin. Refer to “Fit the
Receiver Collar” for more information.
The Receiver Collar will
not turn on.
• Make sure the Receiver Collar has been charged.
For the initial charge, be sure to charge it for 5 hours.
Subsequent charges only take 3-4 hours.
The Receiver Collar is
not responding to the
Handheld Remote.
• Verify the Receiver Collar has been turned on. Refer to
“Turning the Receiver Collar On and Off”.
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