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Troubleshooting
The receiver collar is not
beeping or correcting.
• Charge the receiver collar.
• Make sure the transmitter LCD screen is on and that the wire break warning alarm is not sounding. If
the wire break warning alarm is sounding, perform the
System test
.
The receiver collar is
beeping, but my pet is not
responding to the static
stimulation.
• Test the receiver collar by walking toward the boundary wire. If the receiver collar beeps or the
stimulation level lights flash, adjust the fit of the receiver collar.
• Trim your pet’s fur where the contact points touch the neck and/or switch to the longer contact points.
The contact points must be in contact with pet’s skin.
• Increase the static stimulation level.
• Repeat the training steps to reinforce training.
The receiver collar has
to be held on top of the
boundary wire to activate.
• Charge the receiver collar.
• Increase the boundary distance setting to increase the distance from the boundary wire that the
receiver collar activates.
• If using a double loop layout, make sure the boundary wires are at last 1.5 metres apart.
• If none of the above steps are effective, perform the
System test
.
The receiver collar activates
inside the house.
• Make sure the transmitter is still set to the boundary distance you established when you tested the
fence system.
• Make sure the boundary wire crosses any underground wiring and cables at a 90-degree angle.
• Make sure the boundary wire is not running within 4.5 metres of the house. The signal can transmit
through the walls of the house.
• Make sure the boundary wires are twisted between the boundary and the transmitter.
I have an inconsistent
signal.
• Make sure the fence transmitter is at least 1 metre from large metal objects or appliances.
• Make sure the boundary wire corners are rounded with a minimum 1-metre radius.
• Make sure your boundary wire is not running parallel to or within 3 metres of electrical wires,
telephone wires, television or antenna cables, or satellite dishes.
• Make sure your boundary wire is not within 3 metres of a neighbouring boundary for a containment
system or robotic lawn mower. If a neighbouring boundary may be causing an inconsistent signal,
move your boundary wire farther away.
