16
www.
petzonebrand.com
TROUBLESHOOTING
Issue
Resolution
Mode light is blinking red or
Unit has encountered excessive resistance.
solid red
Power off unit. Unlock clutch. Remove
obstruction. Move unit back to ready
position. Lock clutch. Power unit back on.
Unit will not operate
Make sure motor unit cord is connected
to power cord, and power cord is
plugged in to a functioning outlet.
Clutch may not be engaged.
Move motor / waste unit to the “ready”
position and engage clutch.
Be sure that the unit is powered on.
The MODE light will be solid green to
indicate it is in automatic mode.
Cleaning cycle doesn’t start
Dirty sensor.
Clean sensor lens with a soft, dry cloth.
Waste unit and/or motor unit
Make sure the motor unit and waste unit
binds and gets stuck
are fully engaged. You should hear a
“CLICK” when assembling if they are
assembled properly
Close the rake safety door.
Unit struggles through a
Litter level may be too high.
cleaning cycle
Litter may be built up near the edge of
the pan. Even out litter in the pan.
Waste is stuck behind rake
Stop unit, lift rake and clear obstruction.
Waste lid isn’t closing
The waste unit may be full.
Remove waste.
I can’t remove waste unit.
Litter may have fallen into latch area
It seems to be stuck.
preventing latch from operating properly.
Vacuum litter from latch area.
More help can be found by visiting
www.petzonebrand.com
or by calling
1-800--565-2695.
